The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Coil fitting and upsetting experience
by junezb83 - Posted on 05 September 2023
I feel like the doctor was not experienced enough to carry out the procedure. They did not have the necessary medical instruments in the room for what they were doing which meant they had to leave the room a number of times which prolonged the the whole procedure. I experienced severe pain and discomfort and wasn't offered any water when I felt faint or pain relief, I was given it but only after I asked. Very traumatic experience.
Visited August 2023
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The Lawson Practice has not yet replied.
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Review titled Removing staples after partial knee replacement
by flutekr48 - Posted on 09 August 2023
Excellent very professional, I was very grateful for the wonderful communication - I was told exactly what to do and what she was doing. Very supportive and reassuring- thank you.
Visited August 2023
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Review titled The Lawson Practice
Replied on 18 August 2023
Thank you for sharing your positive feedback with us. We're thrilled you had an excellent and professional experience at our GP surgery. We understand the importance of clear communication, and we're glad our team provided you with all the information you needed, making you feel supported and reassured throughout the process. Your well-being is our priority, and we're here to ensure you receive the best care possible. If you have any more questions or need further assistance, please don't hesitate to reach out.
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Review titled Professional and friendly
by CarmelJack - Posted on 01 August 2023
I was invited along for an annual checkup concerning my rheumatoid arthritis. Albeit I’m being monitored by a specialist, this is a good practice and one that I appreciate. The doctor I saw was very good. He had both a professional and friendly manner. He was very reaffirming about my condition. As much as I now have a good understanding of things, it’s always good to have that reinforced.
Visited July 2023
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Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your lovely review. We are pleased to hear that you were satisfied with your annual check-up. We are glad that you appreciate our practice and our service. We are also happy to know that you found the doctor to be very good, professional, and friendly. We understand how important it is to have a good understanding of your health and to have it reinforced by a trusted doctor. We value your feedback and support.
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Review titled I had to book an appointment
by indigonr79 - Posted on 06 July 2023
I went to the practise to do the above i was told i would need an initial telephone consultation with the duty doctor before 5-30pm today Monday 3rd July this happened quickly within 2 hours and my appointment is for tomorrow. I have one criticism i was told i would a reminder text confirming my appointment but up to now i have not received this.
Visited July 2023
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Review titled The Lawson Practice
Replied on 06 July 2023
Thank you for your feedback. We’ll look into why you haven’t received the reminder. Could you possibly email Lawson.practice@nhs.net so we can identify you. Many thanks,
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Review titled Positive experience
by indigowf37 - Posted on 27 July 2023
I really appreciated that the doctor I was seeing also remembered that she previously saw me and asked about the problem I went to her for a few weeks ago, before trying to help me about my current problem. I thought this added a personal touch to the experience I had and made me feel comfortable. The doctor was very attentive and kind as well.
Visited July 2023
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Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your great review. We are glad that you had a good and comfortable experience with our doctor. Our doctors are generally very caring and attentive. We appreciate your kind words and feedback. We value your trust and support in our service.
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Review titled Impressed by the quality of the service
by capellaxb73 - Posted on 20 July 2023
I was referred by my usual GP practice for minor surgery at the Lawson Practice. I was offered an appointment very promptly and when I attended I was seen on time. The procedure I had turned out to be rather more complicated than originally expected, and took longer to complete than envisaged. The doctor who did the procedure could not have been kinder or more efficient and she explained everything very clearly, and ensured throughout that I was in no pain. Her assistant was excellent, very reassuring and helpful throughout. Both ensured that I was clear about what I should do on my return home. This was my first visit to the Lawson Practice and I am impressed by the quality of the service I received there.
Visited July 2023
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Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your glowing review. We are delighted that you had a positive and smooth experience with the minor surgery service at the Lawson Practice. We are proud of our doctor and assistant, who performed the procedure with kindness, efficiency, and professionalism. We appreciate your feedback and recognition, and I am sure the admin staff and clinicians involved will be delighted to read your comments. We hope that you are feeling well.
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Review titled No waiting, no queuing, no fuss
by HLord - Posted on 01 August 2023
But I also had to book an appointment to speak to the pharmacist and ask for a patient record summary. I barely waited for the nurse. Was in and out quite efficiently. With regards to reception, the member of staff did not know and asked the medical secretary (who I've seen before and is great). She kindly directed me to the correct form to fill in. No waiting, no queuing, no fuss. I had my call with the pharmacist earlier and my problem was sorted easily. Thanks :)
Visited July 2023
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Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your online review. We are happy to hear that you had a smooth and efficient experience with our GP surgery and booking an appointment to speak to the pharmacist about your medical records. We are also pleased to know that you barely waited for the nurse and that you were in and out quite quickly. We appreciate your feedback and appreciation for our reception staff and medical secretary. They are always ready to help and guide our patients to the correct form or service. We are delighted to hear that your call with the pharmacist went ahead and that your problem was sorted easily. We value your time and trust in our service.
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Review titled Good service
by Velvetfang1 - Posted on 13 July 2023
Thank for you seeing me. I felt the appointment time was sufficient and the Doctor took her time to listen to me and explain what was needed. There was a lot of empathy. Thank you, I feel more reassured.
Visited July 2023
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Review titled The Lawson Practice
Replied on 13 July 2023
What lovely feedback. Thank you so much for taking the time to feedback. We really appreciate it.
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Review titled Staff are kind & supportive
by trappereg48 - Posted on 09 July 2023
Lawson Practice is my biological family, I don't see much of my blood relatives, too many painful memories! All LP staff are kind & supportive to me. I recently had an appointment, on arrival I checked in via the digital screen in Reception. Two patients were queuing. I politely said excuse me & explained what the screen was for: I added if I could do it anyone can, they were very happy & checked in using the digital screen! Having OCD takes me a while to prepare to leave home, I could be up for hours but still leave it to the last minute, causing more anxiety. Can we please have a Clock in Reception: Patients & Visitors can see on arrival, there are excellent large Digital Clocks which display time, date & temperature etc. I think large posters with brief instructions & images on how to check in on the mini screens will reduce the queues: may be! Thank you to all at Lawson Practice for taking excellent care of my Son & me x
Visited June 2023
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Review titled The Lawson Practice
Replied on 11 July 2023
Thank you so much for taking the time to write this and for your suggestions. I’m so happy to hear we are a source of support for you and will feedback your suggestions to the management team and other partners for discussion. Many thanks again.
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Review titled It feels like a tick list exercise
by equuleusjd49 - Posted on 26 June 2023
The doctors are never available, they also keep rejecting my monthly medication which then cause me stress and have to go a long process to get my meds. Really not good, not sure how much they actually care about patient's experiences here. It feels more like a tick list exercise always!
Visited June 2023
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Review titled The Lawson Practice
Replied on 26 June 2023
I'm sorry to hear this. Please contact us directly so we can look into your case on lawson.practice@nhs.net. Many thanks
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