The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An efficient practice
by Laylow - Posted on 20 October 2023
I think people would have less to complain about on the NHS if all clinics operated as efficiently as the Lawson Practice.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your feedback. We are glad to hear that you had a positive experience at the Lawson Practice. Our team is committed to providing high-quality care and services to our patients. If you have any further feedback or suggestions, please do not hesitate to contact us. We value your input and look forward to hearing from you again.
Provided by Care opinion
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Review titled Efficiency
by TCL - Posted on 24 October 2023
I telephoned at 3.30pm, saw a doctor at 4.30pm, got a referral notification by 6.30pm and an appointment booked in 2 weeks later at the hospital. I do not know if there is anything wrong with me as such but the speed and efficiency of the Lawson Practice is remarkable. Thank you
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled No gel in any of the hand sanitisers
by I can speak English - Posted on 03 November 2023
I was told by the staff member on the desk to go up stairs for my appointment so I did, and then someone called a number of names out and asked me who I was. I said my name and they said I was not on the list. I told them I was just sent up and they said no I wasn't - and that I should go down and talk properly and slowly and explain my self better. Also for a doctors surgery to have no sanitizer in any of there bottles is very bad.
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled How do you get an appointment?!
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
The clinical staff here have always been really great-professional, reassuring, efficient. But the system to book an appointment is honestly dreadful! "Fill out this online form-but only during certain hours of the day" "Actually we can book that over the phone-oh no we can't, its on a different system" I've tried to book 2 routine but time sensitive appointments this week and still don't have either. How are people meant to access basic healthcare with all these hurdles?!
Visited October 2023
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your valuable feedback about your experience at the Lawson Practice. We appreciate your kind words about our clinical staff and their professionalism. We apologize for the difficulties you've faced while trying to book appointments. Let me clarify: Our online booking system is designed to offer convenience - (request an appointment, sick note prescriptions, etc) but we understand it has limitations (it is not accessible to everyone). You can certainly call the practice or come in person to book an appointment, and we have experienced staff available to assist you. Our primary goal is to make healthcare easily accessible to all our patients, and we appreciate your feedback in helping us improve our services.
Provided by Care opinion
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Review titled All the team at The Lawson Practice
by France47 - Posted on 12 October 2023
Everyone that we have spoken to on the phone and seen at the Lawson Practice over the past few months has been wonderful. My elderly mother is struggling with dementia and is scared of going to the doctors. However after two recent visits to the practice she is now a fan ! Everyone that she interacted with has been friendly and helpful, from the reception team, to the doctors and practice nurse. Positive attitude and smiling makes a huge difference for elderly patients and the whole team really made her feel comfortable and happy to visit. A special mention for the lovely nurse who did her blood tests ! From my perspective as her son, being able to also speak to the doctors in detail on the phone about my mother's dementia challenges has been a huge help and relief. Overall I think this is a great team. Keep up the good work.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 12 October 2023
Thank you for taking the time to feedback and for your kind words. I'm so pleased you have had a good experience with the practice and I will share this with the wider team.
Provided by Care opinion
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Review titled Depression
by Kasapa - Posted on 30 October 2023
All I can write. Absolutely fantastic. Really help a lots. Gave me a massive smile and hope for this very difficult time we are living all of us. Really, thank you so much for the help.
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I'm in end stage emphysema been given less than a month in the community I have been trying to get a call back from my GP without any joy the receptionist think they are generals, and when my breathing specialist called them he was told supply the meds himself and sit with me till I pass over I'm appalled and livid .
Visited October 2023
Review titled The Lawson Practice
Replied on 11 October 2023
I’m sorry to hear you have had a bad experience. I would be grateful if you could contact us via Lawson.practice@nhs.net so we can investigate what is going on here.
Provided by Care opinion
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Review titled Lack of facilities for baby
by AyB - Posted on 03 October 2023
Took long to check in for appt. Not very empathetic staffs. Baby needed a feed to calm down but the atmosphere in the room wasnt wlecoming. Also even to dress or undress baby no facilities such as bed soace to put baby down. Very inconvenient.
Visited September 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled A lovely experience.
by pilingsnj39 - Posted on 07 September 2023
I feel so bad I don’t remember who I saw but I had a lovely experience. She was kind and calm told me about the smear and told me what 4 different results I could get and what each one meant or what would happen she explained it thoroughly and I popped on the bed. It was over in seconds. I felt as comfortable as I could be in those conditions aha but the nurse was lovely and calm and it was very quick Also a lovely girl on reception booked me in and told me what side to sit. I know sometimes reception staff get a lot of stick but I personally have never had a problem the girls or guys are always looking to help
Visited September 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Regarding appointment
by plutohf44 - Posted on 03 October 2023
Dear sir I try to make an appointment for my wife and that day I had an appointment and I talk with doctor and they said I have to speak with receptionist but I was ignored and the receptionist did not make a appointment for my wife. I don’t know how to use online and try to make an appointment for my wife and been waiting for appointments nearly 3 months. I did not find this receptionist helpful Kind regards
Visited September 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 08 October 2023
We are sorry to hear about your experience at Lawson Practice. We value your feedback and we would like to investigate what happened. Please email us at lawson.practice@nhs.net to discuss this matter further. Regarding requesting for appointments online, we understand that not everyone is familiar with the online system. You can always call or visit the practice to request an appointment, as you mentioned. However, if you would like to learn how to use the online system, please ask the reception manager who can explain the steps in detail. We hope this helps and we look forward to hearing from you soon.
Provided by Care opinion