The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Keith Lewis - Posted on 03 July 2024
Saw doctor today, he was fantastic. He was prepared with my case, gave me time to talk through issues and concluded with actions to move me forward. He was very kind and caring
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Thank you for your positive words. We are so glad we could help. Reviews such as this boost our day. Kind Regards Leckhampton Surgery
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Review titled Very professional
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2024
Needed urgent consultation. Phone call within an hour and face to face 3 hours later at my convenience.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Thanks you for your kind review. So please we could help Kind Regards Leckhampton Surgery
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Review titled Prompt return phone call
Rated 4 stars out of 5
by Kathleen Shelley - Posted on 03 July 2024
Helpful advice re. my query and did not wait too long for doctor to call me back. The receptionist was very efficient and polite.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Good Morning Thank you for your positive review. Especially your kind words about our receptionist, they really do appreciate good feedback Kind Regards Leckhampton Surgery
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Review titled Well intentioned but busy
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2024
I was very satisfied with the advice and appointment, but half an hour wait to see the GP was frustrating. Great doctor, reception team not as helpful, very limited information on waiting time update.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Indeed we are very busy, as is the whole of the NHS at this time. The demand for our services is very high. We are sorry you had to wait. We make our GP appointments 15 minutes long but this is only an approximation. If we have an emergency these appointments can take longer we are afraid. We apologise you were not advised of the wait but often if we have emergencies our Patient Care Advisors will be involved. Once again we apologise Kind Regards Leckhampton Surgery
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Review titled Awful reception call pick up times
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2024
The attitude of reception has changed completely in the last few years. Every time I phone it's been up to 40 minutes in the queue, on average, even at off peak times. Sometimes I get to position 1 for it to ring out. I start again, and it's another half hour. The best time I've made it to a pick up is 20 minutes. This is rare. The worst time was 53 minutes. If this is going to be the standard wait time, please provide a free phone number at least. The reception staff have become less friendly, often saying "just get online". Reception is the gateway to the surgery; the doctors and nurses are fine, but the attitude at the front desk has changed radically. It may be that there is increased demand and more aggressive callers, but hanging on the phone for so long to be met with an off attitude makes me mark the surgery down to a one star. It's such a shame. It used to be a really welcoming reception and a quicker response.
Visited June 2024
Review titled The Leckhampton Surgery
Replied on 24 June 2024
Dear patient We are so sorry that you are having to wait on the phone for so long. As you mention we are extremely busy in Primary care at this time and Leckhampton is no exception. The strikes in secondary care are not helping. Patients on the long waiting lists are often trying to contact us to find out what is going on and where on the waiting list they are, we cannot help them with this once they have been referred and this causes much frustration. They are also coming back to us for pain management etc. This does not help with the ordinary patients that want to contact us about Primary care problems and and their ongoing long term conditions. We now place all pre-bookable GP appointments online as well as have them available on the telephone and in person. They are all released now at 10am and unfortunately this does mean that often the online ones are snapped up before the phone lines are able to be answered. Our reception staff do try to keep each call as short as possible and we apologise if this does come over as rude at times. If everyone who can book appointments online are able to do this we would not have the long queues for our telephone line. We apologise that there is no quick fix for this and ask all patients to bear with us. Please also try to utilise the other services available such as local pharmacies who are now contracted to deal with minor illnesses and minor injuries. Thank you for your understanding Kind Regards Leckhampton Surgery
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Review titled Hours of frustration
Rated 1 star out of 5
by Steve - Posted on 23 May 2024
Try to book appt via website - only blood tests, contraception and mental health listed as available, with none in next 16 weeks. Phone surgery, long unavoidable introduction, advice to use online services (see above), stay on line 7th in queue, 6th, 5th, 4th, 3rd ( it’s now been 25 minutes) then cuts to ringing tone but never answered. Dial in again, long message etc etc, then , wow, 1st in queue, then cuts back to seemingly endless ringing tone. Hang on for over 5 minutes before eventually answered. If the ringing tone is set to occur whilst waiting for previous caller to be dealt with (possibly 6 minutes or so) then this could be explained to the caller, who might then know to hang on still longer, and not assume failure and ring off, only to start again. If it is truly a failure then system needs sorting. After extensive explanation and questioning of my Parkinson’s situation I am eventually granted a GP appt needed to seek referral to a Specialist.
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 29 May 2024
Good Afternoon We are sorry you are having difficulties getting through to us on the phone. We have been told by our phone suppliers that the queue is held in the cloud and when you get to No1 (next inline for an answer) you are then allocated a phone line, which is why it changes to a ringing tone. We have questioned this before and be told that is how the system we have works. We will ask the question again. We do ask our Patient Advisors to keep the calls as short as possible but this is sometimes difficult. GP appointments are released daily for advance booking at 10am. They do get snapped up very quickly though. It is also easier to get a GP call if you do not require a particular GP. All our clinicians will have access to your full notes. Apologies once again Kind Regards Leckhampton Surgery
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Review titled Excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Really appreciated the face to face appointment and achieved a positive outcome and a way forward to deal with my sciatica
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 02 May 2024
Dear Patient Thank you for your positive review. We are so glad we could be of help and wish you back to full health soon Leckhampton Surgery
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Review titled Thorough practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
A thorough review of my symptoms with explanation given about the way forward. An on time appointment
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 17 May 2024
Good Morning Thank you for your feedback. We very much appreciate the effort taken to say you are pleased. It gives all our staff a boost in these busy times for the NHS. Kind regards Leckhampton Surgery
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Review titled Excellent doctor
Rated 3 stars out of 5
by Dave - Posted on 13 May 2024
The doctor was very pleasant, courteous and caring. She listened carefully to whatever I had to say, and responded in a sensitive, re-assuring and very helpful way. I could not have had a better service, thank you so much.
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 13 May 2024
Thank you so much for your review. We are so happy you are pleased with our service. All our staff both Clinical and administrative really do get a boost by reviews such as these thank you Leckhampton Surgery
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Review titled Above and beyond
Rated 5 stars out of 5
by Paul Greene - Posted on 01 May 2024
If there was a top ten of doctors he would be in the top one listened to what I had to say made sure I understood what was happening overall a top notch service
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 02 May 2024
Good Morning Thank you for your encouraging review. We very much appreciate it and hope you are feeling better soon Kind Regards Leckhampton surgery