The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mike Warner - Posted on 16 January 2025
An excellent experience throughout, including a telephone consultation, a swiftly arranged and carried-out ECG, blood test and x-ray, then an in-person review of the results. Felt my concerns were taken very seriously by the GP involved.
Visited January 2025
The Leckhampton Surgery has not yet replied.
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Review titled Very Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
I didn’t have an appointment booked but I needed to see a doctor. I was given a duty doctor appointment & when he rang he was extremely helpful. He asked me to attend the surgery. Very good service.
Visited January 2025
The Leckhampton Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Helen Appel - Posted on 16 January 2025
Great practice. Very understanding doctor. Asked all the right questions. Thought about my problem very carefully and arranged many tests to get to the cause. All of them arranged the same day. The friendliness of the doctor and the engaging with the situation gave me great confidence.
Visited January 2025
The Leckhampton Surgery has not yet replied.
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Review titled Complicated
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2025
I have really struggled to get an appt for my teenage son, it was so difficult, & after 4 or 5 attempts (on the phone as they do not have online account), that we resorted to seeing a private GP! They confirmed his problem & prescribed according; after a few months I again tried to make an appt with Leckhampton Surgery GP to continue treatment & ask for repeat presentation, again I could not get an appt for him! Eventually I booked for myself online & then tried to call to change it for my son; this proved again complicated when I was told I couldn’t do it.. after much discussion with receptionist we resolved the issue & I finally spoke to the GP who was really helpful, however getting to this point was exceptionally hard work 😔
Visited January 2025
The Leckhampton Surgery has not yet replied.
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Review titled 1st class service
Rated 4 stars out of 5
by Nick - Posted on 16 January 2025
Arranged a call from a gp. After a very helpful receptionist advised and assisted in more ways than normal. She kept her word and I had a call from the gp within 5min. He then listened to my issues and advised that I needed to head to hospital. On arrival they knew I was coming and I was dealt with immediately.
Visited January 2025
The Leckhampton Surgery has not yet replied.
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Review titled GPs very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2024
Once you can secure an appointment either by telephone or in person, the treatment or advice and assistance is second to none but the issue is securing such an appointment. Surely the system needs to be improved because the GPs I have spoken to were fantastic.
Visited December 2024
Review titled The Leckhampton Surgery
Replied on 09 December 2024
Good Morning We are pleased you are happy with our Clinical Treatment and apologies you are having difficulties with our appointment system. Our appointments are released at 10am each day, including Weekends. These are available both online, through the NHS app & on the phone. Are you aware that 111 is available to give advice, both online and on the phone, and they have access to book directly into our appointments if they feel this is necessary. Also now local pharmacists are commissioned to give advice on Minor injuries and Minor ailments for some simple illnesses and can also prescribe some medications. NHS England have put in place these extra services to help with the pressure on the GP surgeries at this time. Thank you for your understanding Kind Regards Leckhampton Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Nigel West - Posted on 31 December 2024
Thank you for the work of the doctor and the nursing staff. Highly professional. Dedicated team. I was attended to in an excellent manner.
Visited December 2024
The Leckhampton Surgery has not yet replied.
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Review titled Great care
Rated 4 stars out of 5
by Catherine Mountain - Posted on 30 December 2024
The GP saw me today within 2 hours of my call. The GP was incredibly kind and took time to listen. I did not feel rushed and was treated with compassion. I felt that I was also given options Thank you.
Visited December 2024
The Leckhampton Surgery has not yet replied.
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Review titled Practice- Positive feedback
Rated 5 stars out of 5
by Jacqueline Bullock - Posted on 30 December 2024
I had requested a phone call first thing to talk to the doctor - unfortunately my mobile was not accepting incoming calls. The doctor tried twice in the morning and then again in the afternoon-when they couldn’t get through they tried my home phone. They were very patient and understanding about the whole situation and talked through my problem and came up with a solution with a caviat that if it still persisted then I should get in touch with the surgery again. Very professional and helpful doctor and the receptionist was also very accommodating and reassuring.
Visited December 2024
The Leckhampton Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Richard Payne - Posted on 14 August 2024
I had a consultation with one of the GP's for a non urgent matter and found the advice, diagnosis, and treatment plan to be excellent and logical. The whole experience from booking through to arranging follow up tests was straight forward and efficient. Contact with all staff was reassuringly professional and thorough.
Visited August 2024
Review titled The Leckhampton Surgery
Replied on 15 August 2024
Good Afternoon Thank you very much for your review and the kind words. The staff at Leckhampton Surgery are boosted by such kind words