The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great care, excellent communication
Rated 5 stars out of 5
by Emma T - Posted on 10 January 2024
Rapid response and referral to specialist, with prompt communication afterwards. Staff go the extra mile. Highly recommend.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you. Your feedback means a great deal to our staff. We appreciate you taking the time Leckhampton Surgery
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Review titled Excellent Appointment
Rated 5 stars out of 5
by P A Black - Posted on 03 January 2024
The GP was professional and had a quick grasp of what direction I needed to take plus an explanation of what medication was required going forward.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 04 January 2024
Thank you for taking the time to post such a positive review. It is much appreciated by all our staff Happy New year Leckhampton Surgery
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Review titled Great care
Rated 5 stars out of 5
by Sara - Posted on 21 January 2024
Never had a problem with booking an appointment, staff always helpful, the three doctors we have seen have been easy to talk to and have helped a lot
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 22 January 2024
Thank you so much for your positive review. Thais is much appreciated by all our staff in the current climate. Kind Regards Leckhampton Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Check-in easy and doctor saw me within five minutes of sceduled appointment time. Doctor listened attentively.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 03 January 2024
Thank you for your kind feedback, it is very much appreciated and gives all our staff a lift to be thanked. Happy New year Leckhampton Surgery Team
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Review titled Seem to be improving
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
It has in the past felt impossible to get an appointment but today it was simpler to get through the queue and quicker to recite a call back. I would still have preferred to have been seen but understand the pressures. I really hope things continue to improve.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you for your positive feedback on our changes. We continue to seek to improve under the constraints of the NHS system
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Review titled Excellent care
Rated 5 stars out of 5
by Lizzie Camp - Posted on 10 January 2024
Extremely quick to answer my call about my son, a doctor called back within the hour. Took everything really seriously and gave me a number of choices about how we proceed and discussed each of them together. I’ve had so many positive experiences with this GP surgery and I can’t fault it at all. Thank you Leckhampton surgery team for being incredible.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you for your feedback. We are extremely busy in the current climate but do try to do our best for those patients who need us. We really appreciate patients who take the time to say thank you.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Easy to book an appointment, didn’t have to wait that long for the appointment, less than a week. The Dr was extremely helpful and friendly.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 12 January 2024
Thank you for taking the time to feedback. We have changed the timings of appointment releases and for now the system seems to be working better. Kind Regards Leckhampton Surgery
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Review titled A shame
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2024
Waiting for the call to be answered or hearing that the surgery has reached capacity day after to day is frustrating. Checking on line to find appointments are difficult to get. When you talk/see a GP they are great. Listen, treat is needed or offer advice. Referrals are made but never heard of again. Implications of a surgery seemingly stuck without funding, personnel or support, and of which is situated in such a highly populated area is saddening. As someone new to the area and who was used to surgery that was on point in every way and from which I received such personnel care for long term chronic health issues it is isolating and scary to now be faced with this.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 19 February 2024
Good Morning We are sorry you are having difficulties since you moved to Cheltenham. Our pre-bookable appointments are placed online for up to 2 weeks in advance every weekday. Pre-bookable online appointments are available from 10am each morning. These are easier to obtain if you do not specify a named GP. All our clinicians will have access to your notes and can help you. We do have emergency on-the-day appointments with our duty GP for anything that will not wait to be advised on and are available by phone from 8:30am. When a patient is referred to secondary care there is unfortunately a very long waiting list here, much longer than to see a GP. We are sorry you are unhappy with the service since moving to the area but the whole of the NHS is bring stretched to the limit at the moment. We are though pleased to hear that you have experienced good care from the Clinicians when seen. Kind Regards Leckhampton Surgery
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Review titled Efficient
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2024
The downside is I had to go to the practice in person to get an appointment. The online booking system showed the earliest telephone appointment was in 12 days. However I got an actual appointment within 30 minutes and had a very efficient interview with a clear and comprehensive outcome.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 02 February 2024
We are happy we could help. We do have urgent on the day appointments available in person or on the telephone but all pre-bookable routine appointments are available on-line or by telephone. Urgent on-the-day released at 8:30am & Routine pre-bookable released everyday at 10am for booking online or on the phone. If you have an urgent problem advice is always available.
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Review titled Improved Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2024
After struggling to secure an appointment for some time, I managed today to book a face-to-face for the same afternoon! A massive improvement compared to my experience last year. The doctor I saw listened to me and gave me all the information I needed to take the next steps. He was extremely supportive and informative.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 04 January 2024
Thank you. We are so glad you had a good experience. We have changed the time we release the pre-bookable appointments and it has helped. We appreciate your feedback A happy new year to you Leckhampton Surgery