The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor experience
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2024
Poor communication from the surgery in dealing with my urgent issue regarding a change in medication. Unhelpful and inaccurate text from gp in response to my medication query.
Visited February 2024
Review titled The Leckhampton Surgery
Replied on 14 February 2024
We apologise you had a poor experience. For all medication queries we do have a Clinical pharmacist that can answer questions and someone on her team are normally the best people to advise on medication questions. Please feel free to ask for a pharmacist call for medication queries. Kind Regards Leckhampton surgery
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2024
Before speaking to the doctor today I saw the doctor on the 14th December 2023. Now nine weeks later my symptoms are still the same if not worse. The doctor today wouldn’t see me. I have to until next Thursday to have a physical appointment. I am not in the best of health generally. I am very disappointed that I will not be able to see a doctor properly for another week.
Visited February 2024
Review titled The Leckhampton Surgery
Replied on 19 February 2024
Dear Patient We are sorry to hear you are disappointed. Our on the day appointments are for Urgent issues that will not wait. For ongoing conditions we issue pre-bookable appointments online at 10am each day. If you do not specify any certain GPs you will have more availability. For medication questions we also have clinical pharmacists attached to us that can also advise you. The pharmacies are also now commissioned to help patients with minor illnesses and in some cases are now able to prescribe directly. We hope this helps Kind Regards Leckhampton Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Julie mullard - Posted on 07 February 2024
Thorough, clear and pleasant appointment. Doctor was friendly and polite. I was put at ease and not rushed. I was sent a text after to help me, which is helpful.
Visited February 2024
Review titled The Leckhampton Surgery
Replied on 14 February 2024
Thank you for your kind review. We appreciate your feedback. Our team all work together for the patient. Kind Regards Leckhampton surgery
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Review titled Reassuring and informative
Rated 5 stars out of 5
by Paul Goring - Posted on 29 February 2024
Steroid injection right knee arthritis Administered with usual calm reassurance Main feedback is the excellent supportive advice given regarding my query about Prostate Cancer and immediately emailed research information - really impressive and after loss of family member recently to Prostate Cancer this support was timely and welvome. I signed up for a health check programme as a result and feel well looked after and better informed!
Visited February 2024
Review titled The Leckhampton Surgery
Replied on 04 March 2024
Dear Mr Goring Thank you so much for your kind review. Please accept our condolences on your loss but so glad we were able to help with information about your own health concerns Kind regards Leckhampton Surgery
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Review titled So responsive great care
Rated 5 stars out of 5
by KS - Posted on 22 January 2024
Lovely telephone consultation. GP was very thoughtful in his responses and showed a lot of care and empathy. Validated points and reassured.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 23 January 2024
Thank you for taking the time to leave such a lovely review. We were so glad to help. Reviews like this give all our staff both clinical and administrative a well deserved boost in this current climate, which is so busy. Kind Regards Leckhampton Surgery
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Review titled Great care, excellent communication
Rated 5 stars out of 5
by Emma T - Posted on 10 January 2024
Rapid response and referral to specialist, with prompt communication afterwards. Staff go the extra mile. Highly recommend.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you. Your feedback means a great deal to our staff. We appreciate you taking the time Leckhampton Surgery
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Review titled Excellent Appointment
Rated 5 stars out of 5
by P A Black - Posted on 03 January 2024
The GP was professional and had a quick grasp of what direction I needed to take plus an explanation of what medication was required going forward.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 04 January 2024
Thank you for taking the time to post such a positive review. It is much appreciated by all our staff Happy New year Leckhampton Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Check-in easy and doctor saw me within five minutes of sceduled appointment time. Doctor listened attentively.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 03 January 2024
Thank you for your kind feedback, it is very much appreciated and gives all our staff a lift to be thanked. Happy New year Leckhampton Surgery Team
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Review titled Seem to be improving
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
It has in the past felt impossible to get an appointment but today it was simpler to get through the queue and quicker to recite a call back. I would still have preferred to have been seen but understand the pressures. I really hope things continue to improve.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you for your positive feedback on our changes. We continue to seek to improve under the constraints of the NHS system
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Review titled Excellent care
Rated 5 stars out of 5
by Lizzie Camp - Posted on 10 January 2024
Extremely quick to answer my call about my son, a doctor called back within the hour. Took everything really seriously and gave me a number of choices about how we proceed and discussed each of them together. I’ve had so many positive experiences with this GP surgery and I can’t fault it at all. Thank you Leckhampton surgery team for being incredible.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you for your feedback. We are extremely busy in the current climate but do try to do our best for those patients who need us. We really appreciate patients who take the time to say thank you.