The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
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Reviews
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Review titled Urgent changes are required!
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
This feedback is not about knowledge, experience and care of medical practitioners but about admin system. It is impossible task to book an appointment at surgery, especially when it comes to people with spacial needs. It feels as booking a ticket for concert with spending hours on the surgery website, refreshing pages and trying to book an appointment with very slim chance to succeed. It is a Heath Care Service after all! This way of practice is inadequate and not safe! Everybody is aware there are issues with NHS system and appreciates it, however it should not include ignorance.
Visited July 2023
Review titled The Leckhampton Surgery
Replied on 07 August 2023
We have been listening to patient feedback. From the end of August urgent appointments can be booked from 8:30am on the phone or in person. The Routine online appointments will be available daily from 10am. We hope this will help with making a slightly fairer system. As you have mentioned our services are in great demand at the moment. Please remember that you can always contact 111 for advice and the Pharmacies are now commissioned to give minor illness advice also. Kind Regards Leckhampton surgery
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Review titled sadly lacking
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
The GP service leaves you feeling abandoned and helpless. After a stay in hospital the consultant said to keep in touch with GP and for any sick notes. The receptionist was great and understanding. The GP was blunt to the point of being frightening when i was feeling really unwell and Ieft me worried about having to speak to him again. He sent a link which told me post op consultancy was the responsibility of the hospital not the GP service. I have no follow up referral to consultant and now the GP doesn't want to help me either.
Visited July 2023
Review titled The Leckhampton Surgery
Replied on 23 August 2023
Dear Patient We do apologise that you seem to be caught in the middle of this. Indeed it is the responsibility of the hospital to supply any sick notes following procedures. They have all the details and should supply the initial 'for for work' notes based on the procedures they have carried out and there is often a delay in GP surgeries receiving discharge papers that will be needed. As they have carried out the procedure they will be aware of the healing time for individual patients. We are sorry you found us blunt but thank you for your kind words with regards our Reception team. Once again our apologies for you as a patient being caught in the middle. Kind Regards Leckhampton Surgery
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Review titled Practice in crisis
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
It's now become impossible to actually see a doctor face to face. Unfortunately I work with dangerous power tools and can't stay up until the early hours to book my appointment as the receptionist adviced.
Visited July 2023
Review titled The Leckhampton Surgery
Replied on 18 July 2023
We are very sorry you have had difficulty getting a face to face appointment. Appointments are released online and for phone booking daily to be booked 5 and 7 days in advance. We are looking at the times that appointments are released and this may change. Currently there is a default for appointments to release online. You can always contact 111 for advise on any medical issue. 111 also have appointments they can directly book for patients, if after triage, they think the patient needs to be seen by a health care professional. The local pharmacies are also now commissioned to deal with minor illness & injuries. If you do not select a particular clinicians this also helps with wider availability. Once again we apologise for your difficulties. The whole of primary care is experiencing a very high demand at the moment as is the whole NHS. Leckhampton Surgery
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Review titled Not fit for purpose
Rated 1 star out of 5
by Nicholas Carr - Posted on 03 July 2023
I am a reasonably elderly gent and very rarely ill, but when I am, I am used to being able to make an appointment (maybe 2 - 3 weeks hence) to see a doctor face-to-face, who knows my medical history and can who can explain his / her diagnosis and the reasons for proscribing the necessary treatment. For some diagnosis, there should also be a pro-active and timely follow-up by the doctor. All contact with this surgery (whether in person, by phone or online) is very long-winded and ineffectual. The on-line systems (NHS) are extremely poor, the appointment booking "system" extremely convoluted and getting prescribed treatment is shambolic. I feel very strongly that timely, effective, and focused patient care should be the top priority for the NHS , and this practice does not provide it.
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 07 July 2023
dear Mr Carr We do apologise that you are disappointed with our service. Within the GP Team we work now with a multi-disciplinary team and to see a particular GP is not always the best appointment. This is particularly so if a follow-up appointment is needed. We work with pharmacists, physios, a full nursing team & care co-ordinators to name but a few. Follow-ups will often be with a member of our multi-disciplinary team, if one is required. Once again we apologise for your dissatisfaction Kind regards Leckhampton Surgery
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Review titled A practice that should be in special measures?
Rated 1 star out of 5
by Neil Alan Wynn - Posted on 27 July 2023
Seems impossible to get an appointment ... online it is for Blood tests only. Have been told appointments for GP become available from midnight! Telephoning involves waiting in a queue for up to half an hour or more and a face-to-face appointment with a GP seems almost impossible to arrange. Reported failure to update record of Covid booster injections ... have heard no more; Before Covid this seemed a good, if busy practice - what has happened?
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 07 August 2023
We apologise that you are having difficulties getting an appointment. From the end of August we are changing our system so the urgent appointments on the phone will be available from 08:30am but routine online appointments will be released that day at 10am. The whole of Primary care and indeed the NHS are all very busy at the moment and the usual summer quiet time has not materialise this year. Please bear with us as we seek to provide the best care to our patients with the current resources available. As alternatives you can contact 111 for advice, who also have access to book appointments as they feel appropriate. Pharmacies are also commissioned by the NHS to advise on Minor illnesses. thank you for your understanding Leckhampton surgery
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
On time telephone appointment, followed by an immediate face to face consultation with a very friendly GP who gave good advice.
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 27 June 2023
thank you for taking the time to send in this review. This will be shared with all our staff who always appreciate such comments
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Review titled Empathetic Staff
Rated 5 stars out of 5
by Liz Hansford - Posted on 19 June 2023
Spoke to doctor and had a blood test the same day, all the staff including receptionists were extremely professional, kind and attentive. I’m very impressed and grateful.
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 21 June 2023
thank you for taking the time to send the feedback. we really appreciate your kind words. Leckhampton surgery staff