The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Leckhampton Surgery.
Reviews
-
Review titled Excellent care
Rated 5 stars out of 5
by Lizzie Camp - Posted on 10 January 2024
Extremely quick to answer my call about my son, a doctor called back within the hour. Took everything really seriously and gave me a number of choices about how we proceed and discussed each of them together. I’ve had so many positive experiences with this GP surgery and I can’t fault it at all. Thank you Leckhampton surgery team for being incredible.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 11 January 2024
Thank you for your feedback. We are extremely busy in the current climate but do try to do our best for those patients who need us. We really appreciate patients who take the time to say thank you.
-
Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Easy to book an appointment, didn’t have to wait that long for the appointment, less than a week. The Dr was extremely helpful and friendly.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 12 January 2024
Thank you for taking the time to feedback. We have changed the timings of appointment releases and for now the system seems to be working better. Kind Regards Leckhampton Surgery
-
Review titled A shame
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2024
Waiting for the call to be answered or hearing that the surgery has reached capacity day after to day is frustrating. Checking on line to find appointments are difficult to get. When you talk/see a GP they are great. Listen, treat is needed or offer advice. Referrals are made but never heard of again. Implications of a surgery seemingly stuck without funding, personnel or support, and of which is situated in such a highly populated area is saddening. As someone new to the area and who was used to surgery that was on point in every way and from which I received such personnel care for long term chronic health issues it is isolating and scary to now be faced with this.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 19 February 2024
Good Morning We are sorry you are having difficulties since you moved to Cheltenham. Our pre-bookable appointments are placed online for up to 2 weeks in advance every weekday. Pre-bookable online appointments are available from 10am each morning. These are easier to obtain if you do not specify a named GP. All our clinicians will have access to your notes and can help you. We do have emergency on-the-day appointments with our duty GP for anything that will not wait to be advised on and are available by phone from 8:30am. When a patient is referred to secondary care there is unfortunately a very long waiting list here, much longer than to see a GP. We are sorry you are unhappy with the service since moving to the area but the whole of the NHS is bring stretched to the limit at the moment. We are though pleased to hear that you have experienced good care from the Clinicians when seen. Kind Regards Leckhampton Surgery
-
Review titled Efficient
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2024
The downside is I had to go to the practice in person to get an appointment. The online booking system showed the earliest telephone appointment was in 12 days. However I got an actual appointment within 30 minutes and had a very efficient interview with a clear and comprehensive outcome.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 02 February 2024
We are happy we could help. We do have urgent on the day appointments available in person or on the telephone but all pre-bookable routine appointments are available on-line or by telephone. Urgent on-the-day released at 8:30am & Routine pre-bookable released everyday at 10am for booking online or on the phone. If you have an urgent problem advice is always available.
-
Review titled Improved Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2024
After struggling to secure an appointment for some time, I managed today to book a face-to-face for the same afternoon! A massive improvement compared to my experience last year. The doctor I saw listened to me and gave me all the information I needed to take the next steps. He was extremely supportive and informative.
Visited January 2024
Review titled The Leckhampton Surgery
Replied on 04 January 2024
Thank you. We are so glad you had a good experience. We have changed the time we release the pre-bookable appointments and it has helped. We appreciate your feedback A happy new year to you Leckhampton Surgery
-
Review titled Not Helpful
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2024
My mum phoned 111 because she had chest pain and was struggling to breath. The medical advisors at 111 told mum to phone Leckhampton Surgery and get an X-ray as soon as possible. Mum phoned Leckhampton Surgery in the morning but Leckhampton didn't seem to think it was serious and said they couldn't give her an appointment for 2 weeks. As we received no help from Leckhampton we took mum to A & E where she was told she had suffered heart failure, she was admitted to hospital straight away and had to have heart surgery. If we had listened to Leckhampton Surgery my mum might not be be alive today. If you want any help you are better off phoning Dial - A Pizza rather than Leckhampton Surgery as sadly they are inefficient and totally useless. I am posting this review for the second time because the first time I left this review it was taken down and nobody responded.
Visited November 2023
Review titled The Leckhampton Surgery
Replied on 08 January 2024
Dear Patient Thank you for taking the time to feedback. We are sorry you felt we did not respond appropriately the first time but can assure you we did send a to response to the moderators. Our Primary Care advisors will always inform a patient who phones up with Chest Pains to go straight to A&E. We are unsure why 111 advised you to come to the GP surgery for a Urgent x-ray. Any referral sent would not have reached the hospital immediately even if sent same day. We in Primary care are not an Emergency service. Chest pains are felt an emergency and we do not have the facility to perform x-rays on site. If 111 had thought you needed an Urgent appointment there are appointments reserved for the sole use of 111 and they also phone us to discuss patients. We apologise for any confusion. Kind Regards Leckhampton Surgery
-
Review titled Great Reception Service
Rated 5 stars out of 5
by Peter Clare - Posted on 27 November 2023
Called today as prescription dates needed amending. Immediately understood problem and dealt with and reassured me. Went away feeling cared for and wondered why I had got worried about problem.
Visited November 2023
Review titled The Leckhampton Surgery
Replied on 19 December 2023
thank you so much for your feedback, glad we could help. Our Primary Care Advisors always try to do their best Kind Regards Leckhampton Surgery
-
Review titled Unacceptably long waiting times for GP appointment.
Rated 1 star out of 5
by Dave Alan Shelmerdine - Posted on 11 October 2023
It seems to be standard practice now that we have to wait several weeks for any GP appointment - and sometimes the booking system has had no availability at all, making it completely impossible to book any appointment.
Visited October 2023
Review titled The Leckhampton Surgery
Replied on 12 October 2023
Dear Mr Shelmerdine We do apologise that you are having difficulties booking an appointment. We do have a new GP started in August to improve our capacity. Our services are very much in demand at the moment as everyone returns from their summer break. We have also recently started the Flu and Covid vaccination winter programme which does mean that some of our clinicians are busy with the vaccination clinics. You are welcome to book with any of our GPs and we do offer Telephone and Face to face appointments. It is often easier if you avoid choosing a specific GP. You can also speak to a pharmacist or contact 111 for minor ailments. If 111 feel you need an appointment sooner they have access to directly book appointments into our system. Once again we can only apologise and assure you we are doing our best under very challenging circumstances given the hospital Doctor and consultant strikes and coping with the back log of patients. Kind regards Leckhampton Surgery
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
What has happened to leckhampton phone lines there is a message saying there is some type of outrage I would of thought a doctor surgery would be on a high priority list to get it fixed.I am feeling so unwell and really I have tried calling numerous times .when the phone line are working it can be hours before getting through
Visited September 2023
Review titled The Leckhampton Surgery
Replied on 01 August 2024
Good Morning Patient I totally agree. A GP Surgery should have high priority for repairs! IT and our phone company tried all day yesterday then had to call in BT Openreach, as they could not repair fault. BT Openreach sent us a text yesterday saying they will be with us between 8am & 1pm today Thursday. We apologise but can assure you and all our patients that we are trying our best. We are open if you would like to come into reception. Our GPs are using their personal mobile phones to keep calls pre-booked by our patients and 111 are sending us any urgent patients to call that need immediate treatment. Our surgery is operating as normal and seeing all booked appointments. As usual all our GP appointments are available to book online or through the NHS app. Please bear with us at this difficult time. Thank you to all our patients for your understanding. You can contact the Pharmacy or 111 for advise. A&E & Urgent care centres are there for absolute Emergencies. Kind Reagrds Leckhampton Surgery
-
Review titled Hostile environment
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
I find the Leckhampton Surgery to be a hostile environment since the pandemic. I find the constant text messages extremely offensive to receive. The surgery seems to view its patients with contempt, as an inconvenience. We receive repeated text messages asking us not to contact them and telling us how stretched they are. Personally, I have stayed away since Covid and many of my friends and family have felt driven to seek a private GP service, feeling so unwelcome at this surgery. Constantly they tell us they are too busy to see patients. Yet on the rare occasions when I have been there recently, e.g. for routine screenings, the place is empty. I have been the only person in the waiting room. This does not add up! They say they are too busy yet there are never any patients there. Please stop sending these text messages. I have no idea whether that lengthy phone message from one of the GPs is still there (because I have stopped phoning) but I have found this insulting. I think this GP surgery needs to remember that it is supposed to be there to provide a service to patients and not the other way around .
Visited August 2023
Review titled The Leckhampton Surgery
Replied on 11 September 2023
Dear patient We are very sorry you feel this way. The Text messages were sent out to try to keep all patients informed. We are aware that newsletters often go unread and most patients only look at the website when they need to. They were never intended to offend anyone but inform patients. We are sorry that you feel an empty waiting room means we are not working hard. Our clinicians try to keep to time with face to face surgeries and all patients are now given the choice of a Telephone call or face to face where appropriate. An empty waiting room is not an indication of how many patients we attend to in a day. We report weekly, with all of Cheltenham, how many contacts with patients we have every Monday. Last Monday alone our clinicians dealt with 269 patients. Once again we apologise for any offence Kind Regards Leckhampton Surgery