The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Experience
Rated 4 stars out of 5
by Laura Reading - Posted on 12 November 2024
Saw a lovely GP today. I was seen on time. The doctor was kind, understanding, thorough, and compassionate. I was listened to, I was not rushed and I felt heard. I really appreciated the fact that the GP was easy to talk to, treated me with dignity and showed empathy.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 13 November 2024
Dear Ms Reading Thank you for taking the time to feedback. I will share this with the clinician that you saw. I am so pleased that you had effective and useful consultation. Many thanks Kind regards Debbie Bodhanya The Limes Medical Centre
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Review titled Service difficult to access
Rated 2 stars out of 5
by Susan Seward - Posted on 14 November 2024
I need a cortisone injection to help me cope with pain in my knee. I have been told by email from the Limes Practice Epping that they do not know when the next clinic will take place and can give me no idea when I might receive this pain relief. I am left in limbo. I don’t know what to do.
Visited November 2024
The Limes Medical Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
The doctor listened to me was very reassuring put my mind at rest and now sending me for an back X-ray
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Thank you for the feedback. It is good to hear that you were seen, listened to and a plan made for investigating the issue. I will feedback to the team Kind regards Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
From receptionists to the Gp appointment I can’t fault anything. It was easy to made an future appointment and the GP was so helpful and gave some good advice
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear patient That is so lovely to hear. General Practice is not easy at the best of times, so I am so pleased that you have good experience with our whole team. I will certainly feed this back to them. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Wonderful care.
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
Today, I had a wonderful experience when visiting the Limes Medical centre. The lady on the reception desk was incredibly helpful. My concern with professionalism and care.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Many thanks for your feedback. Our reception team work so hard so it is lovely to be able to give them positive feedback. Many thanks Debbie Bodhanya Managing Partner
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Review titled Very helpful
Rated 4 stars out of 5
by Megan Lamey - Posted on 01 October 2024
The female doctor who saw me was amazing when listening to my problem, diagnosing me and treating me with the necessary medication. I felt completely at ease and left my appointment feeling relieved that I had a diagnosis
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Lamey Thank you for taking the time to feedback. I am so glad that the GP was attentive to your concerns and thorough in her diagnosis and treatment. I will make sure that she is aware of your comments. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Got an appointment straightaway the lady the receptionist was lovely and helped me. It was like having private treatment.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 24 October 2024
Dear Patient Thank you so much for your feedback. I am glad that we were able to support you with an appropriate appointment. Our reception team work really hard and will appreciate the feedback. Kind regards Debbie Bodhanya Managing Partner
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Review titled Efficent and quick referral
Rated 5 stars out of 5
by Amanda Nelson - Posted on 07 October 2024
Very impressed and pleased to be part of The Limes Medical Centre, the whole process of my first call to the surgery and the consequent referrals to PAH has been excellent and all the staff involved have been empathetic and informative. Many thanks
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Nelson Thank you! It is so nice to hear that both the clinical and non clinical teams have been able to support you from first contact to secondary care treatment. Thank you for taking the time to leave the feedback and I will share with the team. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Good receptions and gp
Rated 1 star out of 5
by Donna Castle - Posted on 24 October 2024
This receptionist tried hard to help me I had to have bloods taken and told I can go st margrets on arrival they asked for doctors form as urgent but doctor did not give me they said they should know this!! Going back to surgery now to get form for bloods with stamp on
Visited October 2024
Review titled The Limes Medical Centre
Replied on 28 October 2024
Dear Mrs Castle I am sorry to hear that you were asked for a printed blood form at SMH. They do not usually require one. The hospital are, however, changing their computer system at the moment so that may have impacted their processes. I will certainly check with them, so thanks you for raising this. Kind regards Debbie Bodhanya Managing Partner
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Communication is terrible. You can never get through on the phone to find out what’s going on or get an appointment. Record keeping is inaccurate (lies on my medical record regarding attempts to contact me). They also phoned my parents at their home address to speak to me…I am a grown adult, don’t live with my parents and have never given that phone number to The Limes Medical Centre, they must have found it way back on my medical records from when I was registered with a previous (much better) gp. Really unethical and inappropriate.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 28 October 2024
Dear Patient Thank you for your feedback. I am sorry to hear that you have not been happy with the practice. The phones are busy in the early morning but as we book in advance you can call later in the day to book. We do also have press "8" for a call back or e-consult via our website. I am happy to review your record to see where your parents/home number is noted and remove it, if you would like to contact me directly on 01992 566555. This way we can ensure we have the most up to date details to contact you. Kind regards Debbie Bodhanya Managing Partner