The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and supportive service
Rated 4 stars out of 5
by Dr Anne Birkett - Posted on 29 March 2025
Over the last 12 months I have needed to call the surgery often for help with providing care for my 99 yr old aunt. I have found your telephone service works well with the call back facility. All the receptionist answer cheerfully and show great patience, good at listening and I have always been offered a solution to my enquiry or passed to another practice member who can. I am well aware of the incredible pressure on front line reception at Gp surgeries but never have I felt this on a phone call, and was always given time in an understanding manner. My aunt died this week, very peacefully surrounded by family at a local care home. Thank you to all of you on the reception team and in the wider practice for your help in supporting our family through what has been a difficult year.
Visited March 2025
The Limes Medical Centre has not yet replied.
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Review titled Provides good care
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2025
Was very difficult to get through to book an appt via the phone but when eventually did, the reception staff was polite and friendly. At the appt, the female doctor was professional, friendly, polite, concise and clear and I felt listened too and she prescribed me with medicines to help with my issue.
Visited March 2025
The Limes Medical Centre has not yet replied.
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Review titled Always helpful
Rated 5 stars out of 5
by Janet - Posted on 24 March 2025
I have been with the Limes for many years, and have seen so many changes. I have always found the doctors and nurses to be caring. Whenever I ring, I always try to be friendly with the staff and they generally respond likewise. Sometimes it can be difficult to get an appointment, but it's no use moaning at the receptionist, it's not her fault. Having said that, I notice that the practice has worked hard to make a lot of extra appointments available. Today, I had an issue, having moved to Scotland; they have a separate NHS service! My records are still in England, but someone at the Limes pulled my records up for me and has supplied a list of my medications that I can present to my new GP. Thank you so much for helping me. I shall miss seeing everyone at the Limes, but whenever I have needed help, they have been there. Thank you.
Visited March 2025
The Limes Medical Centre has not yet replied.
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Review titled My visit was extremely helpful
Rated 5 stars out of 5
by Lazuria Zaphet - Posted on 12 March 2025
I had a great experience visiting my GP and was fortunate to be seen by the Dr. She was extremely knowledgeable about bones, joints, and muscles. She conducted a thorough examination, carefully explained the next steps, and referred me for an X-ray. I truly appreciate her expertise, professionalism, and prompt action. If you have mobility or flexibility issues, or joint and muscle injuries, I highly recommend seeing Dr. Thank you for the excellent care!
Visited March 2025
Review titled The Limes Medical Centre
Replied on 13 March 2025
Dear Ms Zaphet So pleased that you were happy with your consultation. I believe that it was with one of our specialist first contact practitioners that you saw who is expert in musculoskeletal issues. She was the right person to assess you and plan care. This is a great role that patients have access to in the practice and I am pleased that this worked for you - I will feedback this back to her. Many thanks Debbie Bodhanya Managing Partner
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Review titled Excellent Advice
Rated 5 stars out of 5
by Michael Winstone - Posted on 14 March 2025
The clinical pharmacist provided very patient, informative advice. Will follow recommendations. Excellent.
Visited March 2025
The Limes Medical Centre has not yet replied.
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Review titled Best assessment at the Limes for a long time
Rated 3 stars out of 5
by Brian Davis - Posted on 13 February 2025
The doctor I saw this morning, at 13.30 , was very professional and showed great awareness of my history, current and past, which I found truly reassuring. Her attention to detail was faultless and I left feeling my ongoing problems would be dealt with as promptly as possible. We need more doctors of her standard.
Visited February 2025
Review titled The Limes Medical Centre
Replied on 13 March 2025
Dear Mr Davis Thank you for the feedback. It's always nice to be able to let the team know when patients are happy with their consultation. I will share this with the clinician. Many thanks Debbie Bodhanya Managing Partner
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Review titled Great Pharmacist
Rated 5 stars out of 5
by John and Teena - Posted on 18 February 2025
An appointment was made for John to see the pharmacist she was extremely pleasant and helpful. I was also with him and she organised for me to have a blood test and I have to take my blood pressure for 4 days and return results to her. We can not thank her enough for her time.
Visited February 2025
Review titled The Limes Medical Centre
Replied on 20 February 2025
Dear John and Teena Thank you so much for your feedback. It is great that our clinical pharmacists are proactive. So glad that they helped and reassured you. Kind regards Debbie Bodhanya Managing Partner
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Review titled V helpful
Rated 5 stars out of 5
by A Shaw - Posted on 06 February 2025
Had problems with the NHS app . I had to go into the surgery. Staff were knowledgeable and extremely helpful. They are always helpful on the phone as well .
Visited February 2025
Review titled The Limes Medical Centre
Replied on 20 February 2025
Dear Mr Shaw Thank you for your feedback. We are certainly trying to support everyone with digital technology where we can and we do have an NHS app Ambassador. Good to hear about your positive experience. Kind regards Debbie Bodhanya Managing Partner
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Review titled They turned it around
Rated 5 stars out of 5
by Riccardo - Posted on 03 March 2025
I had a hard time in the past with this GP practice however, in the last couple of years, they turned it around. Today I contacted them and the service was outstanding. Starting from a friendly and sympathetic reception staff to a GP who actually listened. I am really satisfied by their service. Few months ago I had another issue and I got the same level of service. Both timesa doctor appointment on the same day of contacting them. Keep up the good work and thank you.
Visited February 2025
Review titled The Limes Medical Centre
Replied on 13 March 2025
Dear Riccardo Thank you for your review. It's really good to hear that you feel that access have improved. We have introduced a number of different processes, including e-consults and increased our acute care capacity. It's good to hear that it has made a difference. Many thanks Debbie Bodhanya Managing Partner
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Review titled Lovely doctor
Rated 4 stars out of 5
by Karen Gaskin - Posted on 18 February 2025
I had an appointment with dr who listened & clarified and was patient, kind & understanding. She carried an examination & made me feel comfortable & at ease.
Visited February 2025
Review titled The Limes Medical Centre
Replied on 13 March 2025
Dear Ms Gaskin So pleased to hear that your appointment was positive. we will share your feedback with the clinician. Many thanks Debbie Bodhanya Managing Partner