The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Darren Taylor - Posted on 17 April 2025
Attended for a Spiromatry test. Process started on time and took just under an hour. The Practice professional was attentive and reassuring throughout, making the whole process straight forward. I felt comfortable and understood the clear instructions and explanations. My experience was excellent and I am happy to share this for the benefit of others.
Visited April 2025
The Limes Medical Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Alan Cunningham - Posted on 04 April 2025
Cannot speak highly enough of doctors and staff, I spoke to a receptionist they won’t allow me to name today and she was so helpful as are all the receptionist’s I speak to, I understand they do a job I couldn’t, I’ve heard people abuse them and can’t understand it they can only respond to what’s in front of them if a calendar is full it’s not their fault? So I for one would like to commend their efforts and help , keep smiling your all doing a fantastic job x
Visited April 2025
Review titled The Limes Medical Centre
Replied on 10 April 2025
Dear Mr Cunningham Thank you so much for your incredibly insightful feedback. The reception team are amazing and, you're right, they do an incredibly difficult job. they will really appreciate your thoughtfulness. Many thanks Kind regards Debbie Debbie Bodhanya Managing Partner
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Review titled Another example of great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2025
I had a lung function test this week and the nurse delivering the test was kind and explained everything carefully putting my mind at ease. We, as a family always find the receptionists, nurses and GP’s extremely helpful and friendly. We feel they actually care about our wellbeing. Thank you so much.
Visited April 2025
Review titled The Limes Medical Centre
Replied on 17 April 2025
Dear Patient That is really good to hear! Thank you for taking the time to acknowledge the team. I will share your feedback with them. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Good practice
Rated 4 stars out of 5
by Paul Cleverly - Posted on 16 April 2025
I had to have a spirometer test, the doctor I saw was very helpful and explained every step in great detail. I was relaxed knowing that I was not under any pressure of the time taking to carry out my test. While the test she reviewed my prescription, asking a request for a tablet on repeat plus for the next year I am form free. After the test she told me that’s Doctor will look at the results but the test has shown that no further action is required.
Visited April 2025
Review titled The Limes Medical Centre
Replied on 17 April 2025
Dear Mr Cleverly Thank you for the feedback. It is good to know that your test went well and that you were able to have this done at the practice. All the very best Kind regards Debbie Bodhanya Managing Partner
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
Very helpful staff felt that I was listened too and explained the test so I could understand everything.
Visited April 2025
Review titled The Limes Medical Centre
Replied on 17 April 2025
Dear Patient Thank you for your feedback - it's always nice to hear that tests and consultations have gone well. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Helpful and supportive service
Rated 4 stars out of 5
by Dr Anne Birkett - Posted on 29 March 2025
Over the last 12 months I have needed to call the surgery often for help with providing care for my 99 yr old aunt. I have found your telephone service works well with the call back facility. All the receptionist answer cheerfully and show great patience, good at listening and I have always been offered a solution to my enquiry or passed to another practice member who can. I am well aware of the incredible pressure on front line reception at Gp surgeries but never have I felt this on a phone call, and was always given time in an understanding manner. My aunt died this week, very peacefully surrounded by family at a local care home. Thank you to all of you on the reception team and in the wider practice for your help in supporting our family through what has been a difficult year.
Visited March 2025
Review titled The Limes Medical Centre
Replied on 10 April 2025
Dear Dr Birkett Firstly our sincere condolences on your sad loss. How incredible to live to 99 years! Thank you for your kind feedback, especially at a difficult time for you. I will pass to the team. We're here if you need anything. Kind regards Debbie Debbie Bodhanya Managing Partner
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Review titled Provides good care
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2025
Was very difficult to get through to book an appt via the phone but when eventually did, the reception staff was polite and friendly. At the appt, the female doctor was professional, friendly, polite, concise and clear and I felt listened too and she prescribed me with medicines to help with my issue.
Visited March 2025
Review titled The Limes Medical Centre
Replied on 10 April 2025
Dear Patient Thank you for your feedback. Our phones can be incredibly busy but I am glad to hear that you were treated kindly and saw a Doctor in a timely manner. Many thanks Kind regards Debbie Debbie Bodhanya Managing Partner
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Review titled Always helpful
Rated 5 stars out of 5
by Janet - Posted on 24 March 2025
I have been with the Limes for many years, and have seen so many changes. I have always found the doctors and nurses to be caring. Whenever I ring, I always try to be friendly with the staff and they generally respond likewise. Sometimes it can be difficult to get an appointment, but it's no use moaning at the receptionist, it's not her fault. Having said that, I notice that the practice has worked hard to make a lot of extra appointments available. Today, I had an issue, having moved to Scotland; they have a separate NHS service! My records are still in England, but someone at the Limes pulled my records up for me and has supplied a list of my medications that I can present to my new GP. Thank you so much for helping me. I shall miss seeing everyone at the Limes, but whenever I have needed help, they have been there. Thank you.
Visited March 2025
Review titled The Limes Medical Centre
Replied on 10 April 2025
Dear Janet Thank you for your feedback and so glad that we could help you with your transition to NHS Scotland. All the very best in your new home. I am sure that the NHS there will look after you well. Kind regards Debbie Debbie Bodhanya Managing Partner
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Review titled Super Helpful Pharmacy team at Limes Waltham Abbey
Rated 5 stars out of 5
by Jacqueline Finch - Posted on 01 April 2025
I had some issues with my post breast cancer hormone therapy tablets and needed to change the pharmaceutical brand, which was a bit stressful. I contacted the Pharmacy team at the Limes Waltham Abbey and right from the start of speaking to a secretary who took my information and got the pharmacist to phone me, to speaking with a pharmacist, I was treated with kindness, understanding and prompt attention to getting the medication sorted. I had to phone the Pharmacy team twice and both times, wonderful service was provided with kindness, listening and understanding, which made me feel at ease and a lot less stress. I must say that every other time in the past when I have had to phone the pharmacy, my experiences have always been very positive and I always feel I have been treated with the utmost kindness and care - never had a bad experience of dealing with the secretaries or the pharmacists…always very helpful and kind from beginning to end. Heartfelt thanks and gratitude to the entire Pharmacy team at the Limes Waltham Abbey, always excellent service provided! Kindest regards, Jacqueline Finch
Visited March 2025
Review titled The Limes Medical Centre
Replied on 10 April 2025
Dear Jacqueline I am so pleased to hear that we were able to sort things for you. Medication is so complicated and we are very lucky to have such a great clinical pharmacy team. Thanks you so much for your feedback which I will share with them. Kind regards Debbie Debbie Bodhanya Managing Partner
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Review titled My visit was extremely helpful
Rated 5 stars out of 5
by Lazuria Zaphet - Posted on 12 March 2025
I had a great experience visiting my GP and was fortunate to be seen by the Dr. She was extremely knowledgeable about bones, joints, and muscles. She conducted a thorough examination, carefully explained the next steps, and referred me for an X-ray. I truly appreciate her expertise, professionalism, and prompt action. If you have mobility or flexibility issues, or joint and muscle injuries, I highly recommend seeing Dr. Thank you for the excellent care!
Visited March 2025
Review titled The Limes Medical Centre
Replied on 13 March 2025
Dear Ms Zaphet So pleased that you were happy with your consultation. I believe that it was with one of our specialist first contact practitioners that you saw who is expert in musculoskeletal issues. She was the right person to assess you and plan care. This is a great role that patients have access to in the practice and I am pleased that this worked for you - I will feedback this back to her. Many thanks Debbie Bodhanya Managing Partner