The Limes Medical Centre
Trinity Square, Margate, Kent, CT9 1QYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking Incompetence & Lies !!!!
Rated 1 star out of 5
by Anonymous - Posted on 24 December 2022
Knowing it takes 3 working days to complete a repeat prescription I gave the surgery a whole week just to make sure it was completed in time so that I wouldn't run out of tablets over the Christmas period, After a trip to the pharmacy to collect my prescription only to be told they hadn't received anything from the surgery I contacted the surgery and was told by the receptionist they would look into it and would call me straight back. An hour later with no return call I rang the surgery back (assuming i'd been forgotten) and was told by different receptionist that the prescription had been processed and was just waiting for the doctor to sign it at which point it would be sent straight to the pharmacy and was assured by the receptionist not to be concerned and that the pharmacy would be open on Christmas eve and she had put a note on to say that i needed the prescription today (friday 22nd). After going back to the pharmacy for the second time this morning to collect my prescription I was again informed that they had received nothing from the surgery which is now closed until after Christmas !!!! The sheer level of incompetence of this surgery is nothing short of shocking not to mention the blatant lies from the rude unhelpful reception staff.
Visited December 2022
The Limes Medical Centre has not yet replied.
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Review titled Absolutely diabolical
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Tried to get my 10 month old a appointment for 4 days calling at exactly 8am on hold for 40 minutes to be told as usual no appointments available. They told me to phone 111 for a triage appointment which I done and was on hold for nearly a hour before I even got through to 111. Finally get through to 111 and can only book a phone consultation with a gp currently waiting for the call back that’s even if they do call back as the other day the never called back. I think it’s totally unacceptable to not be able to get a appointment especially for a child. The staff are at their wits end and depending on who you speak to just point blank rude and unhelpful and in the past have even just hung the phone up. Hope you have better luck than I have. This surgery has got worse and worse over the past few years I have never known it to be so bad and seriously needs some over hauling. I wish we had walk in centres near so I wouldn’t even have to bother with a gp
Visited December 2022
The Limes Medical Centre has not yet replied.
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Review titled How is this place still open!?
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
This is not the first time I have left a review about this surgery and I’m sure it won’t be the last. This place is a joke. Phone at 8 in the morning to be waiting in the que for over an hour and then told there are no appointments and to make an EConsult, which I did and then have to wait two weeks more just for a telephone appointment to be told which can be any time between 8-6. Do they not think people work? The receptionists are rude and not helpful at all and just fob you off with “call back at 8 in the morning” this place is the worst surgery in Thanet. Stay clear
Visited September 2022
The Limes Medical Centre has not yet replied.
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Is there any point in even writing a review for this place? Look at all the terrible reviews of this place, has anything been put in place or changed from all these bad reviews? No. Even when you go into the surgery where “apparently” no appointments are available, the place is a ghost town with two patients waiting to be seen!! So much for under pressure. This is just a lame excuse now. Sort it out Limes Surgery!!
Visited September 2022
The Limes Medical Centre has not yet replied.
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Review titled Incredibly poor access to medical care
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
Obtaining an appointment at this surgery is almost impossible even for a child of 16 months and even if they are really not well. If you do manage to get a telephone appointment, you need to wait for a call back that day at any time and if you miss that call for any reason, there are is no prospect of being helped even if the doctor is still available. You are simply directed to 111 (who usually take more than 12 hours to come back even if the situation is fairly serious), the walk in centre 30 minutes away where wait times are in excess of two hours, or a and e where you could be waiting all night. Our medical system and GP surgeries are broken - you are left to resolve medical issues by yourself while trying to work and take care of a young child. There is no-one to help and when you speak to reception they have no resolution aside from "call at 8am again tomorrow" so that you can be subjected to the same ineffectual process again. You can't send your child back to nursery as you are not sure they are well enough but you still have to work. I am really not sure how people are supposed to cope and empathy for your situation is completely lacking from all those involved. The approach is simply "computer says no". So disappointing that this is all we can expect in a country with such advanced medical care. Even typing this review is pointless, as it is unlikely to be read and nothing will change. We are all completely powerless.
Visited August 2022
Review titled The Limes Medical Centre
Replied on 09 August 2022
Dear Patient We are sorry to hear of your experience and upset caused, as a practice we take these matters very seriously and it is important that we hear when things may have gone wrong as this helps us to learn and make improvements. All parents of children should be contacted on the day and the child seen if an acute problem and we are sorry that this was not the case this time. Please contact the Practice Manager on 01843 222788 for this to be resolved.
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Review titled Telephone message
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2022
I hung on the line for 21 minutes hoping to get test results and then gave up. It's not urgent, I'll try again. But this new message you have: 'your call is very important to us, please wait for the next available agent' ... I kept a running total and had heard it 102 times while waiting! These messages are always a bit annoying, I accept that, but the incredible frequency of this one makes waiting almost unbearable.
Visited August 2022
Review titled The Limes Medical Centre
Replied on 11 October 2022
Dear Patient We are sorry to hear of your experience on the phones. We are a very busy surgery with a huge amount of telephone calls from 8am to 6pm. The NHS are pushing for more patients to have online access to their medical records to help patients access test results, consultations and request prescriptions. This would save patients having to make phone calls to the surgery and anything urgent the surgery would still contact the patient first. We have a patient participation group that patients can join which helps them understand the pressures on the NHS, GP's and surgeries. Helpful suggestions from our group have been very useful for all parties instead of anonymous user reviews. Please contact the Practice Manager or Assistant Manager to discuss this further.