The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Simon Jon rawlinson - Posted on 06 July 2023
I was helped with my query at the Epping surgery by a new receptionist who was very polite and helpful and made me feel at ease . Great experience
Visited July 2023
Review titled The Limes Medical Centre
Replied on 19 July 2023
Many thanks for your feedback Mr Rawlinson. The receptionists do great job and it's not easy when you're new so this will mean a lot to the receptionist and also our Reception Manager. Kind regards Debbie Bodhanya Managing Partner
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Review titled Unable to book future appointments in Epping
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I have a couple of ongoing issues I need to discuss with a doctor which I admit I have been putting off due to busy work / life but I finally called yesterday to try and make an appointment. I was told that I wouldn't be able to see a doctor in Epping Limes for the foreseeable as there are no appointments available on the system. I work from home and with school holidays approaching need to arrange for childcare/ convenient time while I visit a doctor (would prefer my daughter didn't attend with me). I was only given appointments that were at Theydon Bois or North Weald - just two or three times next week which didnt work and when I asked if I could book a few weeks further out at Epping to get a suitable time I was told this isn't possible. I then tried to book my health check and was again told that there were no appointments at Epping available. I understand that I could call on the day and get an appointment in the morning but 8.30 is probably the busiest time of my day and like most people I need to plan ahead. I left the call without an appointment. We have only been with Limes a short while due to a house move and to date I've had only positive experiences with the doctors here especially with the care of my daughter. However to not have a system where I can book an appointment at a suitable time a couple of weeks out at my local surgery seems ridiculous.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 19 July 2023
Thank you for your feedback and I am glad to hear that your experience of our clinical care has been good. With regards to appointments we generally book nurses, clinical pharmacists and all allied health professionals up to 4 weeks in advance. Our GP's offer both on the day acute and routine appointments as well as routine appointments up to 2 weeks in advance. I see that you were offered GP's appointments next week at North Weald and Theydon Bois but these did not suit your schedule. We do also offer Saturday appointments in Epping and we do have health check appointments for this week so I am sorry if that was not offered to you. Demand on all appointments is very high and so we may not be able to offer your first choice of time and branch but we always try to signpost and offer options. I am very happy to discuss in more detail on the telephone and my direct line is 01992 566555 Kind regards Debbie Bodhanya Managing Partner
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Review titled Brilliant service
Rated 5 stars out of 5
by Tavina Russell - Posted on 04 August 2023
Had a mole/tag removed lovely ladies very professional did their job well nothing more to say though not my surgery treated me with respect and professional throughout
Visited July 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Ms Russell I so glad that we could help with your minor surgery treatment. Thank you for taking the time to let us know that it all went well. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I attended the practice to have a health check as part of my application to become a foster carer. The staff and doctors were incredibly helpful and talked me through the process to put my mind at ease. The whole experience was stress free and I would definitely recommend this practice to other people.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 31 July 2023
Many thanks for your feedback. It always nice to hear that we been able to take the stress out of process. So glad that we could help and good luck going forward with your application. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great service
Rated 5 stars out of 5
by Rajpreet Gill - Posted on 28 July 2023
A practice where I felt heard & valued as a patient & not dismissed. Very pleasant experience. My doctor did not rush my appointment showed empathy & asked all the important questions which made me cared for in the appropriate medical setting.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 31 July 2023
Dear Mrs Gill Thank you for your feedback. I am really pleased to hear that the GP was able to support you and that you experience was very positive. We are fortunate to have a caring team. Kind regards Debbie Bodhanya Managing Partner
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Review titled Always willing to help
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
I spoke to a new receptionist this morning. She was very polite, respectful and understanding, explaining what I need to do next.
Visited June 2023
Review titled The Limes Medical Centre
Replied on 06 July 2023
So pleased to hear that and I will let the reception team know. Its not an easy role and especially when new! Many thanks for the feedback.
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Review titled Excellent service
Rated 4 stars out of 5
by Helen M Simpson - Posted on 28 May 2023
There have been some difficulties in meeting demand in the past, as all surgeries have had. So I wanted to say that the response I received to a recent illness was first class. A very short time after telephoning I saw a practice nurse and then the duty doctor; I had a very thorough examination and appropriate (and effective) treatment. Thank you.
Visited May 2023
Review titled The Limes Medical Centre
Replied on 30 May 2023
Thank you Ms Simpson for your feedback. Glad to hear that you received excellent service - many thanks.
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Review titled So fortunate to have this brilliant medical practice
Rated 5 stars out of 5
by J Thoms - Posted on 11 May 2023
I feel prompted to write once again to praise The Limes and all its staff for the continued fantastic service they are providing to their patients. Having been with them for most of my life I have always felt supported and reassured that they are there to help me and my family with health issues. The reception staff always adopt a ‘can do’ policy to offer help, and they are always cheery and friendly which makes such a difference. The doctors are similarly proactive to help resolve problems and I always feel I know the ‘plan’ moving forward with treatment. I find the online patient record and NHS app a huge help in keeping on top of test results and dates which I always struggle to remember. Knowledge is power as they say and understanding what is happening with one’s health takes away a lot of the anxiety. I also think it’s important for us all to take responsibility for our own health which I think must ease the burden in the system to a degree. Many thanks to all the doctors, nurses and support staff at The Limes for your amazing work. We are so grateful.
Visited May 2023
Review titled The Limes Medical Centre
Replied on 18 May 2023
Thank you so much for this feedback. I will share with the team. It makes all the hard work so worthwhile when we hear that what we do makes a difference. Kind regards Debbie Bodhanya Managing Partner
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Review titled Good experience
Rated 5 stars out of 5
by Suzanne - Posted on 18 May 2023
I visited today. The nurse was lovely and friendly, very helpful! Really pleasant surprise. Surgery smelled so fresh and clean too, very happy.
Visited May 2023
Review titled The Limes Medical Centre
Replied on 21 May 2023
Dear Suzanne So nice to hear that! I will pass this on to our nursing team. Many thanks Debbie Bodhanya, Managing Partner
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Review titled So helpful
Rated 5 stars out of 5
by Margaret Lines - Posted on 10 May 2023
I can honestly say the receptionist was so kind and helpful, really putting herself out to help me. Trying to get the best appointment for me. Thankyou so much for your help.
Visited May 2023
Review titled The Limes Medical Centre
Replied on 10 May 2023
Our receptionist will be so pleased with your lovely feedback. Thank you for taking the time to let us know. Many thanks Debbie Bodhanya, Managing Partner