The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Putting the patient at ease
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
The telephonist who answered my query put me at ease by using my forename, rather than treating me as it were at a distance. Each time she acknowledged me as the enquirer, my confidence in tbe advice given grew. Thank you.
Visited May 2023
Review titled The Limes Medical Centre
Replied on 10 May 2023
Thank you so much for the lovely feedback. I am so pleased that our receptionist was able to help and reassure you. Debbie Bodhanya, Managing Partner
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Review titled Excellent service from test results service
Rated 3 stars out of 5
by Anonymous - Posted on 26 May 2023
Whilst enquiring about test results I have just had the pleasure of speaking to a wonderful member of staff who was polite, listened intently, gave good information and generally went above and beyond her role. Thank you!
Visited May 2023
Review titled The Limes Medical Centre
Replied on 30 May 2023
Thank you for your feedback - that is lovely to hear! The reception team try extremely hard to be supportive and offer an excellent service.
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Review titled Same day appointments
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
So frustrating 5 mornings I’ve been calling for a same day appointment from 8:30. “Lines are full please call back”. Call back same message, still busy… one of the days I got a ring back, no available same day appointment, had another ring back on another day, no available on that day either. I’m poorly on chemotherapy so I really need an appointment and the support from my GP. Please The Limes do something with your appointment system.
Visited April 2023
Review titled The Limes Medical Centre
Replied on 09 May 2023
I'm so sorry to hear that you haven't been able to book a same day appointment. We do have a duty doctor on the day for urgent issues so I would like to listen to the phone call to see what signposting was offered to you in case more training is needed for the team. Please feel free to call me directly on 01992 566555. Again our apologies. Regards Debbie Bodhanya, Managing Partner
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Review titled Helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2023
Praise where praise is due. Had a very positive experience with a receptionist and Manager today. Very polite, friendly and professional. Even contacted me to follow up on my query later in the day Thank you
Visited April 2023
Review titled The Limes Medical Centre
Replied on 25 April 2023
Thank you for your feedback. I will make sure that the reception team are aware as they will very much appreciate this. Many thanks Debbie Bodhanya Managing Partner
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Review titled Fantastic practice and great staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Lovely reception staff, always cheery and welcoming, nothing is too much trouble. GP’s I have seen have always given me their full attention even when they have been and are extremely busy
Visited April 2023
Review titled The Limes Medical Centre
Replied on 06 April 2023
Dear patient Thank you so much for the lovely feedback – the reception team will be especially pleased to read this as they have a really stressful but vital role at the practice. Thank you! Debbie Bodhanya Managing Partner
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Review titled Appointment debacle
Rated 2 stars out of 5
by Maureen Franklin - Posted on 18 April 2023
Tried for 2 consecutive days from 8.30 onwards to get appointment to discuss knee X-rays and treatment, could not get past “queue full try later” on both days for 1hour. Would like to know how queue can be full if nobody can contact you before 8.30 which is when I started trying. As usual all appointments taken when I finally managed to get a call back. My calls yesterday resulted in a promise for the duty doctor to call me at sometime that day, this did not happen! I have again been told this morning (eventually speaking to someone) that I am still on the list for a call, hopefully this will happen as I urgently need some treatment for swollen joints in my left knee as per the X-rays I had taken 2 weeks ago, requested by the surgery. I am 77 years old and am currently being treated for bladder cancer and this added stress is not needed. 18.04.2023
Visited April 2023
Review titled The Limes Medical Centre
Replied on 19 April 2023
Dear Mrs Franklin I can see that the duty doctor did call you for your consultation but you weren't home on the first call. She then called back and was able to speak with you. I am so sorry that the phones are so busy. We took over 2000 calls on Monday. We continue to look at ways to reduce the 8.30 "rush" and the call back option does seem to have helped somewhat but the demand is extremely high. I am pleased that you have had your x-rays and some further suggestions for help with the pain. Many thanks for your feedback Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Paul woods - Posted on 19 April 2023
Brilliant service very professional,listened,understanding and very helpful.Would highly recommend Limes Medical.Gave me satisfaction and could not fault the service.Lucky to have them as my surgery.Cheers, Paul
Visited April 2023
Review titled The Limes Medical Centre
Replied on 25 April 2023
Thank you so much Mr Woods. Great to hear this! Thank you for taking the time to feedback to us. Debbie Bodhanya Managing Partner
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Review titled Cheerful staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
I visited for a routine Covid jab. The whole experience was excellent. It was lovely to be greeted with very cheerful pleasant staff
Visited April 2023
Review titled The Limes Medical Centre
Replied on 19 April 2023
Thank you for your lovely feedback. We are pleased to be able to offer the Spring COVID Booster campaign. Many thanks I will pass on your feedback to the team.
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Review titled Appointment System
Rated 3 stars out of 5
by Carolyn Reed - Posted on 28 March 2023
I am in a lot of pain, and wanted an appointment today. I started phoning at 8.30 when lines open. It took 11 calls and 37 minutes to be actually be in the queue. I was number 12. I pressed 8 for a call back. 3 hours later I had heard nothing, so I phoned again. This time I spoke to a receptionist quite quickly. All appointments had obviously gone. Apologies were given, call again tomorrow. Another three and a half hours? I have been in tears. This really is not good enough.
Visited March 2023
Review titled The Limes Medical Centre
Replied on 28 March 2023
Dear Mrs Reed I am sorry to hear that you are in pain and been unable to get an on the day appointment today. I will give you a call this afternoon to discuss. Many thanks. Debbie Bodhanya Managing Partner
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Review titled Excellent supportive Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
I was diagnosed 2 years ago with bowel cancer, thanks to the swift responses of the GP. I was fast tracked for investigation and ever since, the commitment and support I’ve received from the surgery has been fantastic.
Visited March 2023
Review titled The Limes Medical Centre
Replied on 03 April 2023
Dear patient Thank you so much for your feedback and happy that we have been able to support you during such a difficult time. Debbie Bodhanya Managing Partner