The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctor
Rated 4 stars out of 5
by Ruk Kariy - Posted on 24 May 2024
I had the pleasure of seeing a doctor who understood I was under a time restriction. She completely got down to the root of the health issue and acted swiftly and even offered an apology for the incorrect triage process
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Punctual, Polite and Effective
Rated 5 stars out of 5
by Phillip Bassill - Posted on 18 May 2024
The nurse called at the time specified. She was very professional. She referred to our previous conversation and asked relevant questions. We agreed the next steps.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Friendly efficient practice
Rated 5 stars out of 5
by Chris Edwards - Posted on 01 June 2024
No waiting friendly nurse all over in 5 mins covid jab clean informative chatty professional efficient
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good Practice
Rated 4 stars out of 5
by Piotr Lubelski - Posted on 14 May 2024
The Practice is clean with plenty of space , the receptionist were polite and helpful the GP was very professional, knowledgeable, courteous and reassuring.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 5 stars out of 5
by Steroid injection - Posted on 02 May 2024
Had a steroid injection in my right hand on 1st May. All went well and seems to be working helping with the pain
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Personalised palliative care
Rated 4 stars out of 5
by Bev - Posted on 25 May 2024
At a very dark time for me the practice has reached out to regularly check my well-being and needs. I could not ask for more I’m on a short time line due to multiple. Bowel cancer and as I go forward I have the confidence to face what I have to and I know that I am in safe hands. One particular doctor had taken over my care and also will be there to keep an eye on him which is comforting for me
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Unnecessary appointment
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2024
I was invited by text message to make an appointment for a health check. When I attended my appointment the Nurse informed me that as I took Statins she could not carry out the health check as it would give a false reading. Consequently the appointment was a waste of my time and also that of the nurse. Records should be checked before appointments offered.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Modern Forward Thinking Practice
Rated 5 stars out of 5
by Vanessa Guagenti - Posted on 30 May 2024
A year or so ago I was in despair with the patient difficulties in accessing the practice, so much so I was thinking of leaving. Now I am pleased to say that the reorganisation of the practice has improved greatly. I like the e-consult and the prompt follow up. The text messaging communication and finding test results etc on the NHS app much quicker and convenient. I now have confidence I can see a doctor if needed. I am lucky that although I am retired I have the technical know how to cope with the text. I do know older people without technical acumen still are struggling.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Effective treatment
Rated 3 stars out of 5
by Jim - Posted on 03 June 2024
I had a problem. After on line application got an appointment in 2 weeks time to diagnose, then another appointment in 2 weeks for treatment
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Detailed and thoughtful care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I went to the GP with a sensitive issue and was treated with great care. A range of options were considered and treatments presented in an adult and respectful manner.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.