The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2024
Check in was easy and wait times weren’t to long and the doctor was very welcoming and was quick to determine what was needed
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
We are extremely happy with the care we have received for my son’s leg injury. The nurse has gone above and beyond in caring for my son and looking after him. We could not have asked for better care from her. Thank you.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews. Our nursing team will go that extra mile to support our patients.
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Review titled Superb Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
A Doctor who I have now seen on three occasions is so attentive and thoroughly listens to the patient. She picks up on issues and has an adept way of explaining very clearly. After I have seen her I feel so reassured with the tests and medication. She is a great GP role model and I hope she will stay within the practice for a very long time. She is a great asset.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Poor planning
Rated 2 stars out of 5
by Mark - Posted on 27 April 2024
I attended Redbourn for asthma test having had the previous booking cancelled by SMS at short notice because of non-availability of nurse. Subsequent call took 20 minutes to rearrange for yesterday. Took time off work yesterday to attend. Appointment started on time but was told straightaway that the surgery had run out of part of equipment so test could not take place. Why not call me beforehand to rearrange? Staff professional but National Health “Service” - no.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Urgent action
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I saw a doctor at the surgery regarding an urgent and possible serious issue. The doctor acted upon it immediately and within 24 hours I received an appointment to see a consultant three days later. I am most grateful for the doctor’s concern and kindness.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share. Our staff want our patients to feel supported and have a good experience.
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Review titled Nurse telephone appointment
Rated 5 stars out of 5
by Jacqueline Smedley - Posted on 06 April 2024
The nurse explained my cholesterol levels very clearly and gave me good dietary advice. I am very satisfied with my appointment.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Excellent practice
Rated 5 stars out of 5
by Jane - Posted on 11 April 2024
Lovely Nurse, listened to my concern , spent time explaining so I could understand and get the help I need. Solution provided is working, thank you so much! All my experiences with the surgery, and all the teams are excellent.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Positive review
Rated 5 stars out of 5
by simon barnes - Posted on 25 April 2024
I was given an appointment at short notice and received very professional advice and examination. I had very little waiting time and staff were friendly and respectful I was prescribed antibiotics which were ordered from crown pharmacy and collected within an hour
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know. We are pleased you have had a positive experience ,
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Review titled Communication issues
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
I had a scheduled blood test appointment which was cancelled with 15 mins notice. To receive a request from the practice for a review of my visit was insulting and shows that something has seriously gone wrong with your systems of communication. I had waited weeks for this appointment, and when I contacted the practice I was offered a new appointment in three weeks time.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training. We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Prompt service
Rated 5 stars out of 5
by Ms Caroline A Evans - Posted on 14 April 2024
On coming out of hospital after a total knee replacement, the wound starting oozing and I was advised to make an appt with the nurse. This appt came thru in 24hrs. The nurse redressed the wound and organised another appt 48hrs later - when a severe allergic response to the adhesives in the original dressing used in the op. The nurses have monitored the area around the wound twice last week with a weekly appt for the next two weeks. I've been really impressed by the thoroughness of the nursing staff.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.