The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by David - Posted on 12 April 2024
Seen on time, dealt with efficiently by a friendly member of staff. Any information required was readily provided.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Face to face appt
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
My meeting with the doctor yesterday was excellent. She talked me through the relevant information and we look back over past treatment to decide how best to go forward with my high blood pressure treatment. We devised a plan between us and she at no time made me feel she was rushing this consultation through. I was very appreciative of her excellent advice and attention.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Caring and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
The GP was patient and understanding of the issues my son was facing. We both felt valued and understood. A follow up appointment was made which was very reassuring.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Overworked Practice.
Rated 3 stars out of 5
by Michael Pryor - Posted on 22 April 2024
The doctor was very attentive, however my problem is not resolved yet. It will be a long term thing, and I'm having to wait at least a month for an appointment each time.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training. Please contact us if you need any further support.
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Review titled Thorough
Rated 5 stars out of 5
by Teressa Edwards - Posted on 03 April 2024
I felt like I was listened too and all my concerns were addressed both with compassion and professionalism. The surgery is very thorough in the consultation they provide their patients and I am happy I was able to register here
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Blood testing service is poor
Rated 4 stars out of 5
by Garry Francis - Posted on 10 April 2024
Booking GP appointment was good, interaction with GP was also fine, however I was referred for a blood test to further diagnose my symptoms. The new system means I cannot get a blood test appointment for 3 weeks! How can patients expect efficient diagnosis or treatment when they will wait another 3-4 weeks for test result. This is poor and a ill conceived way of improving a previously good service
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training. We are sorry to hear you have a long wait for your blood appointment, we can accommodate urgent blood appointments at the surgery but routinely we would advise to book through the hospital system
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Review titled Good Practice
Rated 4 stars out of 5
by Graeme Rose - Posted on 16 April 2024
Had the usual oppointment, Doctor went through the process, even though I wasn't happy with the outcome. Went along with what the Doctor advised
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery.
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Review titled Diabetes Review
Rated 5 stars out of 5
by Andrew - Posted on 16 April 2024
Had my annual diabetes review at Redbourn surgery this week. The diabetes nurse was accompanied by a junior doctor. Both conducted the review with great care and professionalism. A credit to NHS
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Very good
Rated 4 stars out of 5
by Samia Ramdani - Posted on 28 April 2024
I saw a doctor at Highfield surgery on Friday 26th of April 2024, in the morning. This was my first time seeing this young doctor , he faced me while talking to me. he took time to hear and listened to me attentively with patience and took his time to clinically examine me. Great doctor. When I finished I spoke to receptionists , both ladies were extremely helpful. I have been with this practice since it opened and my experience was always good. Thank you.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I had an appointment regarding my cholesterol and blood pressure and the doctor was very good in telling me what to do he then gave me an appointment for a blood test and that was very good as well.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share. We are glad you found the advice from the GP helpful and informative.