The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Satisfied with service
Rated 5 stars out of 5
by Sandra Wilkinson - Posted on 08 January 2025
I am happy with the service that I have been receiving, the doctor that I have chosen to see consistently has been extremely supportive and I have not felt rushed in my appointment and the doctor has taken time to explain things to me so that I understand the treatment and the way forward.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Missed telephone appointment
Rated 4 stars out of 5
by Amanda Jones - Posted on 21 January 2025
It would be useful if a more specific time could be given for telephone appointments. I missed two calls due to being in meetings and unable to answer my phone. I now have to restart the e-consult process and wait a further couple of weeks to discuss my concern. It would be helpful to have a better idea (narrower window) of when to expect a call if at all possible.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Danny Morrissey - Posted on 04 January 2025
Two phone calls from Doctor after completing an econsult online. Same day appointment arranged to see the nurse. First class and professional service provided, for which I am very grateful. Many thanks
Visited January 2025
Review titled The Lodge Health Partnership
Replied on 15 January 2025
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled HC review
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
I went for a blood test unfortunately the nurse could not access a vein. However she was perfectly charming and gave advice as to how to resolve the problem and re-booked the appointment
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled A good practice
Rated 5 stars out of 5
by Janice Brown - Posted on 22 January 2025
I always receive a good service from my practice and this was no exception. The practice was very kind and helpful to me. I was very happy with my visit.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2025
Nurse was friendly, competent and appointment was on time but give up with this AI nonsense Your visual and sound calling systems don’t function correctly
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2025
Took 3 weeks to get a phonecall appointment and then on the phone I felt like the female Dr didn’t really understand why I had gone onto HRT 2 years previously and rather than see someone face to face her answer was for me to come off HRT for 6 weeks and then we will see how you are feeling! Suck up the symptoms that were the reasons I started HRT. The symptoms are back in full force. Insomnia, night sweats, anxiety and the patient just feels like, what’s the point …… impossible to get a face to face appointment so stay home and just sort your own self out!! Also had a chest infection and to get two more days of antibiotics out of the Dr was just pathetic. She did grant the prescription but I felt like I had to beg.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2025
Doctor listened attentively to me outlining main concerns and offering several possible explanations. Knowledgeable about my issues offering practical suggestions and referrals for more informed decisions.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled Feedback from telephone all
Rated 4 stars out of 5
by Louise Stone - Posted on 14 January 2025
Medicine check following flood test. Doctor was efficient and answered questions. I was offered physio and sent a text message which said it would contain a link - it did not - having to try and contact the surgery is such a long winded painful process it just makes you want to give up. I was also told I could have a bone density check but not heard anything else regarding that.
Visited January 2025
The Lodge Health Partnership has not yet replied.
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Review titled service is excellent
Rated 4 stars out of 5
by Angela Jones - Posted on 14 January 2025
I always hear people talking about not being able to access their GP service. I've never had a problem. I use e-consult for everything I need either for myself or on behalf of my elderly mother. someone always gets back to me amazingly quickly with an efficient approach to fulfilling my needs in the best way. eg for just admin problems or for things needing a hcp intervention.
Visited January 2025
The Lodge Health Partnership has not yet replied.