The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Staff Training
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
I was recently contacted to inform me that there was no record of me having a measles vaccination on my records. I was always told by my parents that I’d had the MMR vaccine as a child, but was told there was no record of it. I made an appointment, however when I attended and went into the nurses room, she told me I hadn’t needed to come as I’d had the vaccine years ago. When I asked why I was contacted telling me the contrary, it was because the codes for the vaccination were different years ago. She did apologise for any inconvenience. Surely staff checking these records should be given all the codes to look for, as I’m probably not the only patient this has happened to.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled GP care
Rated 2 stars out of 5
by Yvonne Fitzjohn - Posted on 18 May 2024
I am not satisfied with the results of my appointment, I expected to be referred to the dermatologist. I have had the problem with my lip for approximately six weeks. I have already had skin cancer removed within the last year and I am very concerned especially as both my parents died of cancer. I feel I came away from the appointment without the problem being dealt with.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Quick Response to Ecoconsult and GP f2f
Rated 5 stars out of 5
by Dave - Posted on 11 May 2024
Very pleased with fast response to Ecoconsult and arranging face to face appointment. GP was excellent and followed up with a phone call.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Awesome service
Rated 5 stars out of 5
by Massy - Posted on 10 May 2024
Ongoing treatment.I got to see the same doctor from previous appointment so it was easy and comforting to pick up from where we left.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Thorough examination
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
The consultation was to discuss my recent blood test results. The doctor explained clearly what the issue was, did a thorough examination, and has referred me for x-rays and further blood tests. I left the examination room feeling very positive.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Friendly and caring
Rated 4 stars out of 5
by Peter Williams - Posted on 18 May 2024
Found the surgery to be clean and tidy and reception to be friendly and efficient, doctor listened to me and made assessment and organised ongoing tests. I am pleased with my visit, although obviously would have preferred not to have to go in the first place.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Timely Practice
Rated 4 stars out of 5
by Peter Robey - Posted on 19 May 2024
I provided a detailed e consult and as a result I was given an appointment within 48 hours at my chosen surgery. I had to wait about 45 minutes after my appointment time but when I was called the doctor was very thorough and helpful.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled E-Consult
Rated 5 stars out of 5
by David Hunt - Posted on 10 May 2024
The E-Consult needs to be reviewed to make it easier to use. For example, if your doctor wants a follow up review consultation, one has to go through the rigmarole of filling in multiple irrelevant questions.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Many thanks for your review, we appreciate your feedback. We are still the early stages of introducing the new online total triage and it is helpful to receive feedback from our patient using this so we can look at patterns in issues raised. We appreciate it is change for us all but we believe it and it has proven to be a great benefit.
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Review titled Friendly team
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
The nurse I saw was friendly and well informed and the receptionist helpful sorting out a query I had. Hard to maintain this when under constant pressure so I appreciate it all the more. Thank you
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Reassuring
Rated 5 stars out of 5
by Susan - Posted on 30 May 2024
I was worried about a medical problem but the doctor kindly rang me up and explained everything and put my mind at rest. Thank you
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.