The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful!
Rated 5 stars out of 5
by Lisa - Posted on 16 May 2024
What a lovely doctor! I have seen her a few times now and she is absolutely amazing. I feel listened to and that she and the surgery have gone out of her way for me which I really appreciate. Many surgeries/doctors do not do this.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled It works well for me
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Never enjoyable, but the experience was okay efficient friendly and minimal delay in seeing me all good really
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good Practice
Rated 4 stars out of 5
by Guido - Posted on 14 May 2024
I have received an excellent service from the doctor who patiently explained to me what my position was and from the receptionist who was very helpful
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Poor communication
Rated 3 stars out of 5
by Simon - Posted on 25 May 2024
I was asked to make an appointment for a diabetic review. I telephoned the practice and was No1 in the queue for over 30mins .I then decided to go direct to the surgery (The Lodge at St Albans ). The receptionist was quite glib saying she had only just returned from lunch and there appeared to only be a trainee left in charge. I then asked for a form for a blood test and was told the computer said I was not down for one. I said this was wrong but needless went to my appointment three or four days later. The first thing the nurse said was where are the blood test results. I now have made another appointment to go and have a blood test and following the result have to make an appointment for a telephone consultation with the nurse. I do not like wasting my time.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Nicola Murphy - Posted on 19 May 2024
The doctor was very thorough and made me feel that I’m getting the help that I need as my illness has been going on for a while now and not knowing what the diagnosis is has been very frustrating and draining so I’m hopeful now
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Nurse explained what she was doing and was very caring throughout. Bloods were taken at the same time to save me going back. Which is also positive to free up an appointment for another person.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 5 stars out of 5
by Amelia - Posted on 30 May 2024
From receptionist to Dr everyone was friendly and helpful. They listened and gave me a lovely patient experience while I was feeling unwell. Dr was reassuring and I like the reminder alert and using the online system was easy and saved me hanging on the phone for a long time
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Quality and understanding experience
Rated 4 stars out of 5
by Greg Thomas - Posted on 10 May 2024
The nurses’ were very understanding with my medical problems. The understanding was well supported by quality options to correct the medical problem.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
After filling out the E Consult form, I was contacted very quickly after and offered a face 2 face appointment that afternoon
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Understanding Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 11 June 2024
When I had my appointment I felt that the doctor really was listening to me and understood how I felt. He also provided me with good advice on a recent diagnosis.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.