The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
My visit was good and very helpful and professional. Dr listened and advised the next step of treatment and recommended a review in September
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Request for audiology diagnosis
Rated 5 stars out of 5
by Juliet McNally - Posted on 07 April 2024
The doctor was patient listening to my problem of diminished hearing. She had to be dissuaded from referring me to Ear Nose and Throat Dept for my tinnitis. I assured her it had already diagnosed -there is no cure. So re-referral to ENT entailing many months on waiting list is a waste of time. Instead I wanted referral straight to audiology so I could be assessed for a hearing aid. I now hope I have been referred to Audiology, not ENT! Diagnosis because of referrals takes months and months
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training. We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great Practice
Rated 5 stars out of 5
by Sandy - Posted on 26 April 2024
Had follow up appointment with Gp was given plenty of time & clear information in kind supportive manner.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Really caring
Rated 5 stars out of 5
by Sihem Bendadi - Posted on 24 April 2024
Doctors stuff in my surgery really offer a good help As career of 3 special need kids my surgery never let me down they all the time on my back supporting me
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Lovely feedback, we are pleased to hear your positive review and feel as a surgery we are supporting you and your family with any healthcare needs. We really appreciate you taking time to submit your review as we love to share this with the wider teams. Thanks again!
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Review titled Lovely
Rated 4 stars out of 5
by Sophie - Posted on 26 April 2024
My experience was really very wonderful and lovely. I was treated with respect and understanding. The doctor I saw was very lovely,supportive and friendly. She was very understanding.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Very well informed
Rated 5 stars out of 5
by Andy - Posted on 26 April 2024
Great GP consultation re slightly elevated cholesterol levels, pragmatic plan and actions suggested. Thanks very much
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled First Class
Rated 4 stars out of 5
by Phillip BASSILL - Posted on 06 April 2024
The appointment took place on time. I was listened to carefully. I am happy with the way forward. I have great confidence in the medical team.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Telephone Appointment
Rated 5 stars out of 5
by Tracy Jerrams - Posted on 30 April 2024
Telephone call with doctor. Follow up/check up for menopause change of medication and also to inform doctor of a new rash that has appeared on my body. This was a successful call.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Where have all the Doctors gone !
Rated 1 star out of 5
by David Flint - Posted on 18 April 2024
Came down with a sinus infection that also then has gone to my chest which I have many problems with in the past. I’m asthmatic and having the worst chest infection and difficulty breathing since being a child . Filled in the ridicules e. Consult , that does not have the relevant opinions ! Could not get an appointment with a doctor, even on a phone call very quickly, but was sent to a pharmacy that could only give me antibiotics for my sinuses ! She said she could not deal with my chest ! After the antibiotics had finished, my sinuses being a lot better but my chest much , if not worse ! Filled out the ridicules e.consult again only to get an appointment, not at my surgery, not with a Doctor and in 6 !! Days time . Is the Redbourn surgery closing ?!
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. I am sorry that your experience wasn't great and do let us know if you need any further support. There was a new scheme introduced end of February 2024 to help all general practices cope with the high demand on the services. This is called Pharmacy first scheme, local pharmacist are now able to see patients with some acute conditions such as Sinusitis, sore throats, earache, skin rashes etc and they can prescribe antibiotics if they feel it is needed. Therefore, we will refer patients to this service if they fall within the criteria. However, coughs and chest issues are not something that they can help with, as they cannot listen to a patient’s chest. There have been some teething issues with this and education to both our staff and patients. We apologies that you were not directed appropriately with the chest issues you were experiencing, please do let us know if we can help with anything else and thanks again for sharing this feedback.
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Review titled Excellent support
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Received very friendly and helpful treatment from everyone in the practice over an extended period of visits to the Lodge surgery, particularly the nursing staff. Several months of medication and dressings to my feet for eczema was required.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. We are glad to hear you feel supported.