The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic GP
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Wonderful experience with a GP who did not rush me at all and help me explain why I was there and what help I needed.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Helpful and kind
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
Doctor seen was patient and kind. Explained things clearly, giving various options for wsys forward and wasn't overbearing.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 5 stars out of 5
by Julie stears - Posted on 06 April 2024
Very satisfied with the whole procedure - from E-consult to consultation. Like the idea that they triage and able to offer you the service they think most appropriate. Doctor very thorough and very caring.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Lovely staff
Rated 5 stars out of 5
by Ramonah Bullyram - Posted on 12 April 2024
Although the GP was 40 minutes late, as he had a trainee doctor with him, it was a brief and thorough examination
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
I am sorry to hear you had to wait for your booked appointment and appreciate that this is very inconvenient. Unfortunately, some patients have very complex issues, and this can cause the clinicians to overrun which is not ideal. We are sorry to hear this happened.
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Review titled Excellent doctor
Rated 4 stars out of 5
by Andrea - Posted on 30 April 2024
My daughter saw a doctor today who was thorough, considerate and dealt with her issues with sensitivity. We left with reassurance, clear instructions on how her care would be dealt with and a follow up call that afternoon to clarify an issue that needed further investigation. We were very happy with the service we received from the doctor. However, I do feel that we had to wait longer than hoped to get an appointment considering one of the issues I felt needing addressing sooner.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Having recently diagnosed with what could be potentially a serious illness I was met with underwhelming support. I arrived at the surgery looking for answers that would help me overcome an illness that hopefully with advice and guidance I could overcome. I felt the comments made were dismissive and not taken as seriously as I would have hoped. I continually had to ask questions and the response was either vague or ambiguous. Overall I had a terrible experience and left the surgery feeling non the wiser. I am now considering returning to the surgery to request another consultation hopefully then will receive the appropriate service.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Slow to get service but service good
Rated 4 stars out of 5
by Lucy - Posted on 28 April 2024
The length of time it took to get an application was weeks but when met the dr he was friendly and willing to help
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 31 May 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Great doctor
Rated 5 stars out of 5
by Kate Carpenter - Posted on 05 April 2024
I would 100% recommend the doctor who I see. She is kind, compassionate and takes time to listen to your concerns. I have never felt rushed and I feel that she really cares about me.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Easy booking, polite friendly staff, appointment on time and able to park! Very professional staff.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 30 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good practice
Rated 5 stars out of 5
by Kerr Mitchell - Posted on 03 May 2024
Good communication. Doctor was very helpful and considerate. Appointments made efficiently.very satisfied with the practice.
Visited April 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.