The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
It’s shocking I spoke to two doctors one the same day and neither of them were concerned about to pus filled sack on my 20 month old son! I had to take him to the hospital and the first thing a nurse said what it was and he had to have them drained straight away. If we had left it like the other doctors said at the Redbourn then my son could have lost his finger and thumb! It’s shocking what they put my son through on that day!
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your feedback, we appreciate you taking time to do so. We would like to understand a little more about what happened, but as your feedback is anonymous we are unable to reach out. Please contact the surgery and ask for the Deputy Practice Manager.
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Review titled A caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2024
The pharmacist rang me at the due time and discussed my tablets. She suggested a new tablet which I eventually agreed to. She seems like a caring person and gave me advice about things in the future.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Quick, thorough and attentive
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I was diagnosed with a health problem very quickly. The medical staff were efficient and acted quickly. Follow up appointments were offered and I felt that the doctors and nurses were proactively looking after my health.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Efficient review
Rated 5 stars out of 5
by Stephen - Posted on 06 January 2024
My telephone medication review was on time and the pharmacist was helpful in explaining issues and prompting questions. A resultant blood pressure questionnaire arrived within minutes of the review ending.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review. We will pass your feedback to our pharmacy team.
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Review titled 'Would Recommend '
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
I filled out an E consult on my NHS App in the evening and it was very easy to complete. I had a call the next day from a receptionist to say doctor would like to have telephone conversation and offered an appointment to have a chat. Doctor was very good and listen to me. She sent me a blood form by txt and I printed that off very easily. Getting my bloods done tomorrow so hopefully the results will be ok. Always very pleased with the service The Lodge Practice provides. Thank You
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews. We are glad you have found the new eConsult system easy and with swift results.
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Review titled Confused
Rated 3 stars out of 5
by Nigel Webb - Posted on 27 January 2024
I was asked to come in for a review of my medication. Very helpful Dr but she was not aware why I was there or the context. Not very joined up!!
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. Please contact the practice to discuss further if needed.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
I needed to talk with a Gp regarding a fit note, couldn't fill the online form, staff were very helpful & understanding, went the extra mile on several occasions .
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review. We are glad you felt supported by the practice team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Thorough examination and double checking with a more experienced colleague resolved my problem. I was referred for blood tests and will have a scan if needed.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures.
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Can't ask for a better experience. Had an initial appointment and then a follow up appointment to ensure the issue was resolved for my son.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Good practice
Rated 4 stars out of 5
by Vitória C.A.G. Fernandes - Posted on 14 January 2024
The consultant had time to listen to my health concerns and she explained what she thought was the problem and gave me some material to read on.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.