The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
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Review titled Improved Practice
Rated 4 stars out of 5
by Peter Robey - Posted on 07 February 2024
Appointment arranged quickly and on the day on time. Procedure easy by well qualified nurse who went beyond task at hand by providing useful information relating to the condition involved.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled e consult experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
I was very impressed with the very prompt, and considerate response from the surgery To my e consult request.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. We are please you see the benefits of us introducing the eConsult system.
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Review titled Test results
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2024
Was called in to discuss test results but doctor did not know this. Following visit confused about whether a problem and how I should act. Previous doctor had suggested dropping drug
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Very friendly and accommodating staff. Appointment swiftly arranged and solution reached. Medication prescribed and collected the following day. Caring efficient staff. Many thanks. 🥰
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Telephone appointment
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
I was rather disappointed with this consultation, particularly as the GP began by asking me what my problem was. The surgery had contacted me asking me to make an appointment following blood test results. The GP assumed I had no knowledge at all of my conditions or my health and told me nothing I didn’t already know. Apart from being a box ticking exercise it was useless. I had already seen all my results on the NHS app and been able to view each result’s history so it was obvious that my cholesterol levels have remained roughly the same for the last 3 years. Therefore in my opinion no need to increase statin dose. The GP was wedded to NICE guidelines so we had to agree to differ. No discussion of my health generally at all. From my point of view a complete waste of time, especially as the call was 45 minutes overdue and there was no apology forthcoming.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Efficient practice
Rated 5 stars out of 5
by Ed Jones - Posted on 10 February 2024
With the recent passing of my wife I was so pleased to receive care and support from the doctor together with helping me understand some of my issues.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We really appreciate your feedback; we will share this with the teams. It is always lovely to read such nice reviews. We are glad you are feeling supported by the surgery.
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Review titled Excellent practice
Rated 5 stars out of 5
by Phillip Bassill - Posted on 23 January 2024
The Dr listened to my comments and investigated thoroughly. She then recommended a course of action. A follow up appointment was arranged and this was equally fruitful. The service I received was flawless.
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Great doctors surgery
Rated 4 stars out of 5
by Annabel Steward - Posted on 13 January 2024
I had an appointment last week. I go for a monthly appointment for my medication. They organise my appointment for me knowing I need it in advance. Which makes things so much easier for me. Unfortunately I was 15 minutes late to my appointment and I would've completely understood being turned away. However they still got me in to get my medication. Thank you lodge healthcare for supporting me as a now out of area patient. And helping me receive the healthcare I need. Much appreciated!
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Great experience
Rated 5 stars out of 5
by Tim Thompson - Posted on 19 January 2024
Visited the surgery for first time in 10 years for blood tests yesterday and the nurse was extremely kind, helpful and knowledgeable. Absolute pleasure
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 01 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Good
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
My appointment has cancelled due to Practitioner's sickness, of course this is fine as we are all human being. However, a) clinic should contact patient to re schedule, this not happened. b) I as patient had to follow up as not heard back, this is not right. It is a simple admin/ follow upto call cancelled appt patient & re schedule for suitable time. This is lack of admin & should be improve. Best wishes
Visited January 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you. I am unable to contact you directly as your review is anonymous.