The Loughton Surgery
25 Traps Hill, Loughton, Essex, IG10 1SZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient service
Rated 5 stars out of 5
by Halide Uzuner - Posted on 24 October 2024
I had a blood test on Monday, and my doctor scheduled a telephone appointment for Thursday to discuss the results. Everything was fully explained, and all my doubts and questions were addressed, putting me at ease. I am really happy with the service from this GP practice—they truly show care for their patients. The staff are very understanding, and the practice is efficient all around, from the reception team to the GP and nurses. I highly recommend this practice for their excellent service and patient care.
Visited October 2024
Review titled The Loughton Surgery
Replied on 24 October 2024
Dear Halide Thanks for taking the time to provide us with your feedback We appreciate your kind and positive comments about our processes and staff. We will continue to work hard to make sure we can provide our patients with the best possible service we can
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Review titled Excellent practice
Rated 5 stars out of 5
by Christine Burrowes - Posted on 01 November 2024
Reception staff are helpful and efficient in dealing with the ‘8am’ phone calls. There was a easy to use link to upload photographs and I was impressed that the doctor had obviously read my notes and was aware of the ongoing issues with my toe, he listened to my concerns and prescribed appropriate medication. All round excellent service.
Visited October 2024
Review titled The Loughton Surgery
Replied on 01 November 2024
Dear Christine Thanks so much for your kind and heart warming comments We are pleased we were able to deal with your issue efficiently and you felt listened to by the GP. We hope you have a lovely weekend
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Review titled Great service
Rated 5 stars out of 5
by Liz - Posted on 20 September 2024
My call this morning as booked was for results of a CT scan. It was explained to me fully so I was able to understand and the doctor was really helpful with a side issue. All in all I was extremely satisfied with the call. I’ve always found the the staff at this surgery from reception to the medical team to be friendly helpful and understanding .. no complaints from me.
Visited September 2024
Review titled The Loughton Surgery
Replied on 20 September 2024
Dear Liz, thanks so much for taking the time to provide us with this positive feedback with regards to your appt and the service provided by our reception team
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Review titled Poor surgery promise appointment call did not happen
Rated 1 star out of 5
by philip - Posted on 21 August 2024
booked a BP assessment call and agreed time and date, only for me to then chase surgery as to why no call. only to be told booking has not been done. receptionist could not even give a reason. in the 20 plus years i have been under this surgery it is not what it use to be like
Visited August 2024
Review titled The Loughton Surgery
Replied on 21 August 2024
Dear Philip We are sorry to hear there was a misunderstanding regarding your appt. It is disappointing that after 20 years plus of service you did not feel you were able to resolve this issue by approaching our practice managers. We are always looking for ways to improve and are responsive so prefer if patients approach us first before leaving a negative review, thanks
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
This morning I had a telephone consultation with Dr. It was a very positive experience. Dr was able to give me the advice and reassurances I needed. A prescription was prescribed and sent to pharmacy. Thank you
Visited April 2024
Review titled The Loughton Surgery
Replied on 16 April 2024
Dear Patient Thanks you so much for your kind words and we were able to offer you a positive experience
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Review titled A very well organised Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
The Practice has really recovered after the pandemic. The Reception team work hard and go out if their way to assist. Face to face on the day appointments are offered and the Doctors and Nurses are very good. My call this morning was answered after a few minutes and I was offered a face to face with the Dr of my choosing who was working in the Practice today.
Visited March 2024
Review titled The Loughton Surgery
Replied on 18 March 2024
Dear Patient We appreciate you taking the time to provide us with your positive feedback, we have worked hard to get back to normal as much as possible post COVID and it is great to see this is not going unnoticed. Thank you
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Review titled Very good service
Rated 5 stars out of 5
by Thomas Monisse - Posted on 12 March 2024
The Doctor was amazing and professionally put my mind at ease after two previous visits I walked away none the wiser and given antibiotics which I did not need
Visited March 2024
Review titled The Loughton Surgery
Replied on 12 March 2024
Dear Thomas Thanks so much for taking the time to provide us with this positive feedback. We will be sharing this with the doctor you saw last
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Review titled Thank you
Rated 5 stars out of 5
by Lynne Brooks - Posted on 06 February 2024
I had a telephone consultation with a GP today: Fantastically patient in listening to me, took the time to ask questions and was very empathetic. This GP discussed my concerns thoroughly, shared her knowledge and really made me feel she had considered all aspects of my care before making suggestions about a way forward. Thank you so much - your time, knowledge and efforts were greatly appreciated.
Visited February 2024
Review titled The Loughton Surgery
Replied on 09 February 2024
Dear Lynne Thank you so much for taking the time to feedback your positive experience and detailing what made it so good. We will share this with the GP you consulted as its nice to feel appreciated, thanks again
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Review titled Efficient and helpful
Rated 5 stars out of 5
by Rita - Posted on 04 January 2024
I am new to this practice and was delighted with the service I received .I rang the surgery and was answered almost immediately , the receptionist was extremely polite and helpful and allocated me a GP telephone appointment for the same morning ( at my previous practice I would have waited considerably longer to speak to the GP ) The GP listened to me and responded efficiently to my requests .Joining a new practice is always concerning but the way I have been communicated with so far has put my mind at rest and I feel confident that I will be more than satisfied in the future
Visited January 2024
Review titled The Loughton Surgery
Replied on 04 January 2024
Dear Rita Thank you for taking the time to provide feedback of your experience. We appreciate it can be daunting joining a new practice and we are very pleased your experience has been positive. We will continue to work hard to ensure we offer a service which will cater for your needs
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Review titled Great practice
Rated 5 stars out of 5
by Susan Mullin - Posted on 19 January 2023
Very happy with my experience, from my phone calls with the receptionists to when the Doctor called me back. All were efficient, friendly helpful and reassuring.
Visited January 2023
Review titled The Loughton Surgery
Replied on 19 January 2023
Dear Susan Thanks for taking the time to provide us with this positive feedback. It has been an exceptionally busy time since the new year and we have been working as hard as possible to keep up with the demand, this is why your comments are very welcome and will help motivate us get through this difficult time