The Microfaculty
107-109 Chingford Mount Road, Chingford, London, Greater London, E4 8LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
Slightly early which is great.nurse was very friendly knew what she was doing and it was over in 10 mins just as it should be.
Visited March 2023
Review titled The Microfaculty
Replied on 23 April 2024
Thank you for your positive comments I will ensure the practice staff overall are made aware. We do appreciate good feedback.
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Review titled Excellent GP practice
Rated 5 stars out of 5
by HAS - Posted on 13 March 2024
Another great experience. Submitted and online consultation at 2:30, within one hour I had a face to face appointment booked for the next day for our little one. Brilliant service as always.
Visited March 2023
Review titled The Microfaculty
Replied on 23 April 2024
Thank you for your positive feedback. It is always good for the practice to read all opinions. Will pass onto all staff at our next practice meeting. Practice manager
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Review titled Incredibly caring and knowledgeable doctors
Rated 5 stars out of 5
by Gamze S - Posted on 28 February 2023
I have been a patient at the surgery for around four years and both doctors have been incredibly supportive, kind and really informative. Without their knowledge and experience I would not have had the referrals and investigations I needed. I have always felt listened to and trust their recommendations. The doctors really do go above and beyond to help their patients. Yes the surgery is busy and appointments may be difficult to get at times but that is not because the doctors do not care or want to help their patients, it is because they are very busy and trying their best under the current pressures on the NHS. The reception staff, the nurse and everyone else I have had interactions with have also been really polite, friendly and helpful and I cannot recommend the surgery enough. Thank you to everyone at the surgery!
Visited February 2023
Review titled The Microfaculty
Replied on 28 February 2023
Dear patient Thank you so much for your positive feedback it is always pleasant to receive patients who have good feedback.
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Review titled Incredible service
Rated 5 stars out of 5
by James Pitman - Posted on 27 February 2023
I have recently had a left hip replacement at a private hospital through the nhs as recommended by this surgery and dr. The surgery have been so accomadating and offering an incredible high level of service to be found and compared with any high end organisation. I had concerns post operative and e mailed this surgery and dr for a prescription and advice on progression and was contacted immediatly on a saturday and again on a sunday with a prescription for medication, and advice following photographic evidence i sent for a diagnosis of not to worry over a weekend! I had not expected a response until the monday but to my amazement the dr personally e mailed me and re assured me that everything was on track and looking good. My post operative suture removal was organised along with a sick note extension all within a matter of hours following the initial email This to me is going not only over and beyond, but highlights what a great tight organisation with great administration and communication but, incredible and management. Well done thi e.4 surgery as a whole and heart felt gratitude to one fantastic doctor
Visited February 2023
Review titled The Microfaculty
Replied on 28 February 2023
Thank you very much for your positive feedback. This is always pleasant to hear patients good experiences. I will share this at our next practice meeting.
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Review titled No response to two econsultation
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2023
Two econsultation sent in one week for our poorly additional needs son, no response from GPS, when surgery contacted denied ever receiving them despite us receiving confirmation of receipt and saying gp would contact us. We have always been satisfied with this practice prior to this episode
Visited January 2023
Review titled The Microfaculty
Replied on 28 February 2023
I am sorry you have had this experience. If I had a name I would call to discuss and see what we could offer. We have many e consults each day I apologise if through and electronic technicality this has gone astray.
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
The worst surgery I have ever had the misfortune of coming across. Their phone lines are never open in the mornings, just cut off when you try calling, tried over 100 times this morning alone. And on the off chance you do get through you're told there are no appointments left, who are they giving them to if nobody can get through?
Visited January 2023
Review titled The Microfaculty
Replied on 04 January 2023
Good Evening, As this is anonymous it is difficult to call and speak to you. We apologise for all the difficulties experienced today. We had a major breakdown with our telephony service which BT took a whole day to rectify. We did advertise this on our website first thing this morning, we had calls diverted to mobiles within the practice however this did cause delays with keeping up the pace of our normal answering service. The appointments still managed to be taken so we were receiving calls via the divert for this to happen. I realise this has caused you distress, but I really hope you can understand how the appointments were used via mobile divert. Regards,
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Review titled Great Practice Very caring Doctor
Rated 5 stars out of 5
by James Pitman - Posted on 04 December 2022
I had to submit this review about my Dr and surgery after being 25 yrs our family Dr. With my curent condition the Dr and surgery team have been so supportive and helpful inevtiable going over and beyond everytime when dealing with an issue or repeat prescrition. I am sure every team member at this practice works far more hours than required just to ensure we the patients get seen and dealt with on a personal level and with such care and commitment. We really do appreciate your hard work and care team Huge 'Well done' on behalf of all patients at this practice keep up the great work
Visited November 2022
Review titled The Microfaculty
Replied on 04 January 2023
Good evening, Thank you for your very positive comments. It is appreciated when patients share their experiences. This will be shared within our practice meeting.
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Review titled Excellent service and caring practice
Rated 5 stars out of 5
by Sharon B - Posted on 19 November 2022
I have been a patient with the Microfaculty for a number of years and have always received an extremely caring, efficient and professional service. The professionalism starts from the minute you speak with the receptionist right the way through to the GP. The receptionist always go above and beyond to assist you in every way and always ensure that they call you back or deal with whatever service that you require. You feel cared about right from the start. Over the years, my GP has always made me feel that he has time for me and is extremely thorough and caring with both myself and my family. This is highly appreciated as I am fully aware of the ever increasing and continuous demands that is put upon NHS staff and GPs in particular. I wanted to share my appreciation with the Microfaculty team and thank you again for all of your hard work, dedication and help over the years, especially during such demanding and difficult times. Many thanks.
Visited November 2022
Review titled The Microfaculty
Replied on 19 November 2022
Dear Sharon Thank you for very positive comments about everyone at the practice. I will bring this to the attention of everyone at our next practice meeting. It is so good to hear such nice words we do value all comments. I am happy to hear that your care has been to such a standard for many years. Regards Practice Manager
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2022
Don't go there I went there to book an appointment to see the doctor they booked after 2 weeks and when I went there to see the doctor they told me it is for telephone appointment 2 weeks waiting just for telephone call
Visited August 2022
Review titled The Microfaculty
Replied on 12 August 2022
Dear Patient, Thank you for posting your comment. Our practice process is to call all patients first, and then if deemed necessary for the patient to be seen face to face book an appointment to suit the patient. We have found this a better usage of time for the patient and the practice. This provides a smoother service for patients who only wish to discuss something and feel it would not be necessary to come in the practice. This is not to say we are not seeing patients face to face we have many patients in the surgery setting every day. If this is something you wish to discuss please let surgery know and I will organise a telephone call with you. Regards, The Practice Manager