The Mosslands Medical Practice
MacDonald Road, Irlam, Manchester, Lancashire, M44 5LHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Mosslands Medical Practice.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Alan Freeman - Posted on 06 November 2023
I visited the surgery on Monday morning and explained to the receptionist my reason to see a doctor. She completed the initial questionnaire and advised me that the case would be reviewed by a doctor and they would advise me of the outcome. An hour later I was given a same day appointment to see a doctor. The whole experience was seamless and I was so thankful for the great service.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your visit to the surgery went smoothly and that you were able to get a same-day appointment to see a doctor. Providing efficient and seamless service is always our goal, and we're glad to hear that our receptionist was able to assist you with the initial questionnaire and arrange for a prompt review by a doctor.
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Review titled Great service yesterday
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My husband helped me fill in the form due to eyesight problems. I got a same day appointment, very experienced doctor who did a thorough examination and fully explained current medical issues.i was very impressed
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
We're pleased to hear about your positive experience at the appointment. It's great that your husband could assist you with the form, and we're glad that you were able to secure a same-day appointment. Our team strives to provide thorough and informative care, and we're delighted that the doctor took the time to conduct a comprehensive examination and explain your current medical issues. Your satisfaction and understanding are important to us, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to let us know. We're here to support you in any way we can.
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Woods - Posted on 21 November 2023
I contacted the surgery this morning as I required a second opinion related to an issue with my ear. The Dr was very quick in her response and sent a prescription over to the pharmacy straight away.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're glad to hear that you received prompt assistance and a quick response from the doctor regarding your ear issue. Providing timely care is a priority for us, and we're pleased that the doctor was able to address your concerns efficiently and send the prescription over to the pharmacy without delay.
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Review titled Efficient,Friendly Service.
Rated 5 stars out of 5
by Stephen Harrison - Posted on 17 August 2023
I was pleased with the service provided by the Practice to myself on Wednesday,August 16th 2023. When I visited at 9:00am, one of the receptionists on duty, guided me through the online appointment process. I left the building to complete the application from my car. Within two hours I had a telephone call from a member of staff and a non-urgent appontment was made for me with a doctor whom I prefer at a suitable time for myself in the near future. A friendly and efficient service - without a doubt. Thank you.
Visited August 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your positive experience with us. We're delighted to hear that you were pleased with the service provided during your visit on August 16th, 2023. It's wonderful that the receptionist guided you through the online appointment process, and we're glad that you found it convenient to complete the application from your car. We strive to provide efficient and friendly service, and we're pleased that you received a prompt follow-up call and were able to schedule a non-urgent appointment with your preferred doctor at a suitable time. Your satisfaction is important to us, and we appreciate your kind feedback.
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Review titled Best practice in the district
Rated 5 stars out of 5
by Patricia Shawcross - Posted on 04 July 2023
Staff are always kind patient and helpful The new booking system is so easy and great to use. Brilliant staff, nurses and doctors
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Efficient practice
Rated 5 stars out of 5
by Louise Vinton - Posted on 06 July 2023
Sent a website request along with attached document from audiologist. Had reply within half an hour and appointment within two hours. I don’t think you can get better than that. The receptionist was very polite and efficient
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Great service as always
Rated 5 stars out of 5
by Julie Nash - Posted on 06 July 2023
Received great service from Mosslands. Receptionists are always empathetic and really efficient. Was worried I wouldn't be able to see a Dr but the new triage system all went very smoothly.
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Excellent response service. Very good communicating skills and excellent customer patient service . Very professional, very reassuring and helpful. Thank you
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Good response times
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
The last couple of occasions I have used the online site to request an appointment and have been responded to the same day offering an appointment. It is really helpful when working too as can't stay on the phone waiting.
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
A request was made for clinical data to the Medical Secretaries, it was dealt with highly effectively and efficiently, the turn around time from the request to receiving the data was incredibly quickly, dealing with tight deadlines imposed on the staff which was greatly appreciated
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.