The Mosslands Medical Practice
MacDonald Road, Irlam, Manchester, Lancashire, M44 5LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient-centred decision making
Rated 5 stars out of 5
by Dr John Wm Stephens - Posted on 07 July 2023
I recently attended for routine screening including blood tests. The service was friendly and efficient. More importantly, I was contacted promptly after the test results had arrived to discuss the outcomes and suggest changes that I might make to prevent any future health complications. The practitioners listened to my views and worked with me to consider appropriate next steps.
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're pleased to hear that your routine screening appointment, including blood tests, was conducted in a friendly and efficient manner. It's great to know that you were promptly contacted after the test results arrived to discuss the outcomes and potential preventive measures. Thank you for taking the time to leave Mosslands Medical Practice a positive comment on your experience.
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Review titled Practice Manager
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
The Practice Manager was able to sort out in a matter of days a problem I had been having for six months. Not medical but extremely frustrating. Well done.
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 31 May 2023
since covid the staff have no idea what they are doing! every time I order prescriptions for my parents it’s always wrong. I’ve ordered for my self this week requested 2 months supply and received 4 months , surely this needs to be looked into. I have sent the new practice manager and assistant practice manager an email twice expressing my concerns with other problems but still they don’t have the courtesy to reply. receptionists are not trained properly that’s why there are so many mistakes. I understand and appreciate the surgery is very busy but training is key!
Visited May 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Due to the confidential nature of your comment, I am unable to address your concern with you personally. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the attention of the Practice Manager. Thank you.
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Review titled Excellent service
Rated 5 stars out of 5
by ANGELA PENNINGTON - Posted on 25 May 2023
Phoned this morning 25th May was given 2 appointments for today one for myself and my elderly father no problems at all thank you
Visited May 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lorraine - Posted on 23 December 2022
I can not fault this surgery they are the best around from the pleasant and helpful receptionist to the GPS I have seen recently The care compassion and determination to get me well has been fantastic. I want to thank each and everyone of you involved in my care I appreciate all your hard work
Visited December 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
I have been attending the surgery every 2 weeks for a few months The GP assured me he would get me sorted and rafts what he did He listened he cared and gave the best treatment needed I can not fault this doctor or the surgery He has changed my life thank you so much
Visited December 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Been told I can only see the one Dr who has been dealing with my case since April 2021 the Dr is never there and when is I only get a phone appointment major high blood preasure but yet can't get an appointment with this Dr untill 20 Dec and even that is a phone appointment absolutely shocking and lack of empathy or care given
Visited November 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Due to the confidential nature of your comment, I am unable to address your concern with you personally. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the Practice Manager.
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 19 August 2022
Recently had to update the practice with some results following a trial with new medication. I got through from 7 in a waiting list in under 20 mins, which I expected to be longer. The lady I spoke to on reception was very helpful, and has done exactly what she said she was going to do for me.
Visited August 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.