The Oval Practice
Oxlow Lane Health Centre, 281 Oxlow Lane, Dagenham, Greater London, RM10 7YUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Migle - Posted on 06 July 2024
Good service, Gp with good experience, no long waiting time,pharmacist with high qualification, medication prescribed on time,I diagnosed with MS, they sending reminder mesages,about my appointment
Visited July 2024
The Oval Practice has not yet replied.
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Review titled Lack of compassion
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
We have asked for an emergency appointment to see a Doctor many times on behalf of our Mum. When we were finally given one she actually just saw the practice nurse. Our Dad then made an appointment in person at the practice for 28th June. Upon contacting the practice we were informed that this appointment did not exist despite a text message confirmation. on my Mum's phone. After contacting the practice again for an appointment we were then advised to ring in the morning for a hub appointment. I acted on that advice and rang at 7. 58 am. When I finally got through to reception I was informed that no hub appointments were available. The extremely unsympathetic receptionist's advice was to go to a walk in centre or A & E. This is with an eighty nine year old unwell woman! This surgery is uncaring and without compassion.
Visited June 2024
The Oval Practice has not yet replied.
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Review titled Medication and Asthma Review
Rated 5 stars out of 5
by Ruth Miller-Hardy - Posted on 01 July 2024
My medication was reviewed with great care and the process conducted for the Asthma review was quite easy. It was explained in details by the pharmacist.
Visited June 2024
The Oval Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Tammy - Posted on 03 July 2024
Wanted to change my diabetes medication and the pharmacist explained details she explained that she would be recording and I did not have a problem
Visited June 2024
The Oval Practice has not yet replied.
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Review titled Good practice room for improvement
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2024
I have been with this gp for a number of years and cannot really fault him he has been a very good gp to me and my family and always willing to help where he can. I called today to discuss new concerns and issues i have been facing lately and the gp was a great help. I couldnt have asked for anything more. The only let down of this practice is the nursing staff who rushes and does not take care or doesnt really listen to the patient leading to mistakes which has led to a serious impact on my health while they are not rude the attitude can use a great improvement. But again have nothing but praise for the actual gp and I would recommend this practice just because of him. Especially based off my experience today and in the past year.
Visited June 2024
The Oval Practice has not yet replied.
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Review titled My review on doctor.
Rated 5 stars out of 5
by Mark - Posted on 05 June 2024
After being told i had cancer in my neck i have found doctor to be very helpful with my treatment and I would highly recommend this practical to anyone the doctor is very polite and very professional in his job.
Visited June 2024
The Oval Practice has not yet replied.
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Review titled Staff good
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Spoke with one of the wonderful young men on reception and was lucky enough to get a gold dust appointment with a doctor same day. Dont get why there is so much negativity towards them on here as they are friendly and approachable and always helped out where they can
Visited June 2024
The Oval Practice has not yet replied.
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Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Reception staff extremely helpful. I needed an appointment pretty quick there were no appointments available for a few weeks . The gentleman said he would call me if a cancellation became available and true to his word he called me and gave me an appointment for 4 days later. Seen by the GP who was very reassuring. My advice to anyone looking for a new GP is to register at this practice you will not be disappointed
Visited May 2024
The Oval Practice has not yet replied.
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Review titled Combative Male Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
- Difficult to access your GP - 3 week+ wait time to access your named GP is too long - Out of hours hub has referred us back to our GP, to be seen in 7 days. 3 week+ wait time makes this impossible. Unfortunately, I had an unpleasant experience with the male receptionist. I found him to be confrontational and lacking empathy or understanding. He also became quite petty on the phone. I was disappointed to learn that I could not speak to his manager, or anyone more senior upon request. I was told that no one will be available until next week. Hopefully the service can improve, with the male receptionist treating patients with a bit more respect and understanding. I hope to see management, and the GP become accessible.
Visited May 2024
The Oval Practice has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I have been in to see nurse few times in last few months as it’s been quicker to see her then the doctor she has been amazing. She has always taken my concerns seriously even though I feel that sometimes I felt stupid for asking somethings but she has been kind and has provided me with information. Not met doctor yet but am happy to continue to see nurse as she practically does it all.
Visited May 2024
The Oval Practice has not yet replied.