The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inefficient appointment system
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
Trying to get an urgent appointment. Waited in a long queue to get through on the phone at 8am. To be then told would need to wait for another call back to triage and see whether I would even be offered an appointment. I am still waiting 3.5 hours later for the call back. Tried to call back to see what's happening but there are 21 people in the queue before me. This seems like a ridiculous system, for someone in discomfort and in need of an urgent appointment or needing to know if they will even be offered one.
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Rubbish admin system
by Anonymous - Posted on 11 November 2024
I filled out the online form asking for GP to call me / refer me when I back in the country. I have them the date I would be in UK. They texted and said I should book an in person appointment. I went to surge try to do this and they said they would call me. It’s like the song there’s a hole in my bucket - going round and round and round in circles
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Vanessa Djalo - Posted on 14 November 2024
Staff were very lovely and kind all throughout mine and my daughters first experience there. Many thanks
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Extremely rude
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
Rang this morning only to be told by the rude receptionist that the doctor will call by 9:20am. Why am I still sitting here waiting 3 hours later for the doctor to call me. This surgery is the worst place ever. I wouldn’t recommend this place if it was the last place on this earth.
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by mr roy w chapman - Posted on 12 November 2024
Had to go for blood and x ray and Dr phoned me through my results very quickly very happy excellent Dr.
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Telelphone conversation
Rated 1 star out of 5
by Jennifer Joshua - Posted on 21 November 2024
This is not the first time that penryhn receptionist have been abrupt and rude Continues to speak over you. Very unprofessional. Impossible to speak with staff or get an appointment Can't get results from test. Very poor service
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Alan Stoffell - Posted on 21 October 2024
Hi . Just to say many thanks for your reminder for flu jab. Having mine at local chemist Thursday. Thanks for offer, always on the ball for a reminder. Yours Alan Stoffell.
Visited October 2024
Review titled The Penrhyn Surgery
Replied on 22 October 2024
Dear Alan Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Eventually was seen
Rated 4 stars out of 5
by Helen Mitchell - Posted on 19 September 2024
It took two phone calks and a visit to the doctors in order to be seen. Once I received the appointment everything was excellent. The doctor was professional, caring and pleasant.
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 20 September 2024
Dear Helen Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Shamaine Phagu - Posted on 12 September 2024
The doctor I seen was very professional and thorough she listened to all my complaints and give good advice I was pleased
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 12 September 2024
Dear Shamaine Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
I had a very good experience with doctor. I felt veey relaxed during my appointment. Very satisfied with the outcome of consultation
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 20 September 2024
Dear Patient Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery