The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Personal care and innovative solutions
Rated 5 stars out of 5
by Andre S - Posted on 06 November 2023
Penrhyn Surgery has served me well over the years. I find the staff easy to approach and always helpful. From repeat prescriptions to managing by personal healthcare is easy with Penrhyn Surgery. Within the last two years, they have installed a weight and blood pressure monitoring machine in the reception area. This machine makes easy to manage my blood pressure and monitor my health. I find it easy to use and a very innovative solution. You don’t need an appointment and can just walk in and manage your personal health. The GP and his team really deserve the credit for making this happen. I can see a lot of improvements going on within the surgery and it is comforting to know that they will be there for many years to come.
Visited September 2023
Review titled The Penrhyn Surgery
Replied on 09 November 2023
Dear Andre S Thank you for your positive feedback, this will be passed to the relevant team. We appreciate knowing that we have met your expectations on this occasion. Thank you once again Chhaya Thakore Practice Manager
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Review titled Great level of care
Rated 5 stars out of 5
by L Sinclair - Posted on 10 November 2023
I have been a loyal patient at Penrhyn Surgery for several years, consistently experiencing outstanding care for both myself and my family. Even though my daughters have relocated, they have chosen to continue their care at the surgery due to the exceptional service they have consistently received.
Visited September 2023
Review titled The Penrhyn Surgery
Replied on 16 November 2023
Dear L Sinclair Thank you for the amazing review. We strive to provide better service to our patients. Your feedback motivates the entire team to continue exceeding quality standards. Much Appreciate Yours Sincerely Chhaya Thakore Practice Manager
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Review titled This is a family- friendly fantastic practice !
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
Polite and attentive reception staff and doctors with a very caring attitude towards patients . The focus on preventative care is very welcome to me , especially as I’m now retired . I feel as if I’m getting the best care and I’m so thankful for the NHS.
Visited September 2023
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery.
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Review titled They listen and try to help you as best as they can
Rated 5 stars out of 5
by Deborah - Posted on 28 October 2023
My mum feels comfortable there with the doctors ,although she has speaking difficulties but they listen and patiently let her finish her questions,very good thing for them to do ,happy taken my mum there that’s why I want to register there now myself
Visited September 2023
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery.
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Review titled Very good practice
Rated 5 stars out of 5
by Collette - Posted on 06 November 2023
I changed from a previous family GP practice and I’ve not regretted moving my mother and I since. Yes appointments can be hard to get but when you do get one all doctors/nurses are great! Very attentive and always caring about their patients wellbeing.
Visited August 2023
Review titled The Penrhyn Surgery
Replied on 16 November 2023
Dear Collette Penrhyn Surgery considers patient satisfaction a top priority, and with your feedback, it's clear our patient is noticing our efforts. We are always looking for opportunities to exceed our patient’s expectations. Thank you for your positive feedback. Yours Sincerely Chhaya Thakore Practice Manager
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Review titled Very supportive
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Staff abd doctors are very kind,and supportive. They have supported my family through bereavement. They also helped me with insurance application. My whole family have been well supported by the doctors and staff at the surgery.
Visited August 2023
Review titled The Penrhyn Surgery
Replied on 07 November 2023
Dear Patient Thank you. It's always nice to be told that our service is appreciated. Chhaya Thakore Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by MR Dean Foster - Posted on 31 August 2023
I had been under extreme stress from a multitude of unfortunate events which had led me to the point of exhaustion, anxiety and sleepless nights and was in need of a Dr's note for my absence at work in which I needed to take some time off to recalibrate. Prior to attending the surgery, I had spoken with my works occupational health team, who had assessed my situation and provided me with their feedback. The Dr at the surgery had asked me to come in to assess my situation face to face, was attentive listening to my issues. He had cited the surgery have a policy when administering sick notes, to which I had checked all the points that were outlined and as a result a sick note was handed to me to then send back to my workplace. Overall I'm very satisfied with the service.
Visited August 2023
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery.
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Review titled time wasting
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
After negotiating press 1 , press 2 etc I finally joined the queue for apps, no.5 in the queue,after 15 minutes I was 'next 'after 20 minutes I got through to be told there were no appointments. What is the point of employing someone to say there are no appointments? Surely that could be a recorded message.
Visited July 2023
Review titled The Penrhyn Surgery
Replied on 19 July 2023
Dear Patient Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” To begin with, we apologise for your negative experience. We try to allocate as many available appointments as on day to day. However, we have limited doctors on some days and offer appointments accordingly. We start answering calls from 08.00 in the morning, and within 10 to 15 minutes, we do not have available appointments. Therefore we inform the patient accordingly. Please visit the website https://www.penrhynsurgery.co.uk/our-appointment-system for more information. As you can understand, we need to act accordingly; therefore, having a recorded robotic reply on our phone system is inappropriate. However, your comment taught us that we must train call handlers and the reception team to signpost patients accordingly. Depending on the patient’s demand, we can train staff to give alternate options such as offering to see a local pharmacist, out-of-hours clinical appointments etc Please contact me with any further comments or suggestions you wish to share. Finally, thank you for sharing your feedback. We want to make things right, and your feedback helps us improve. Chhaya Thakore The Practice Manager
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Review titled Why?
Rated 1 star out of 5
by RAYMOND HOWARD HUGHES - Posted on 18 July 2023
On the phone for an appointment 8:15-8:40 to be told there were no appts? Second time I have gone through the press 1/2 system and joined the queue to be told there are none. Someone please explain why there just can't be a recorded message saying this and save everyone time and money. I'm 75 and have copd.
Visited July 2023
Review titled The Penrhyn Surgery
Replied on 19 July 2023
Dear Patient Thank you for your review. I am sorry to hear about your experience; I appreciate you bringing this issue to my attention. We apologise for your negative experience. We start answering calls from 08.00 in the morning, and within 10 to 15 minutes, we may not have available appointments. However, the reception team offer alternative availability and signpost patient accordingly. Therefore, having a recorded robotic reply on our phone system is inappropriate. There is ongoing training for reception and call handlers to guide patients appropriately and signpost them. Nevertheless, I would like you to contact me with further questions or queries. We appreciate your feedback as we would like things to be improved. Thank you Chhaya Thakore The Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by David - Posted on 22 June 2023
After a scan that I was very nervous about they finally got in touch with results. Left a completely brief and scratchy voicemail and a text. Saying no further action required. I’m still in pain. Absolutely no aftercare, no thought for how I feel. I’ve been paying into the system all my life. Never used it and when I need some help it’s simply not there! Broken Britain! It’s a real shame we can not get the basics right! I hope things can improve in the future I’m going to have to spend my savings on private care.
Visited June 2023
Review titled The Penrhyn Surgery
Replied on 23 June 2023
Dear David We always aim to deliver a great experience and apologise when we don't meet expectations. Thank you for taking the time to bring this to our attention. I understand that you received voice mail and a text saying no further action require, and you are still in pain. Per our policy, we inform the patient about the result if no further actions are needed. However, if symptoms continue patient can contact us via telephone or come into surgery face-to-face or online using Klinic to book an appointment to discuss ongoing symptoms. The patient's responsible for contacting the Surgery if the patient is still in pain after normal results. As we receive a large number of test results. Each individual can't be contacted. I suggest you contact the Surgery, explain the ongoing pain, and seek advice on any available option. Please get in touch with me with any further comments or suggestions you wish to share. In addition, please visit our website https://www.penrhynsurgery.co.uk to learn more about our policies and procedures. Finally, thank you for sharing your feedback. We want to make things right, and your feedback helps us improve. Chhaya Thakore The Practice Manager