The Practice at 188
188 Golders Green Road, Golders Green, London, Greater London, NW11 9AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Cristina - Posted on 14 August 2024
Very caring, compassionate doctor who went out of her way to get me treatment. My experience this time was very good and nothing could have been done better. Very kind she explained everything clearly. The doctor I saw was friendly, and helpful.
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear Cristina, Thank you for your 5-star rating. We greatly appreciate your positive feedback and are pleased to know that your experience with our practice met your expectations. Should you have any further comments or need any assistance in the future, please don't hesitate to contact us. Kind regards, Oliver Digital Lead
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Review titled Very caring practice
Rated 4 stars out of 5
by Soheila Aram - Posted on 29 August 2024
Dear Sir/Madam I would like to express my sincere gratitude in advance for the hard work and attention given to my health concerns. I have noticed a significant and positive change in the level of care and concern provided by the reception staff, as well as some of the GPs. This improvement has been truly heartwarming. I would especially like to acknowledge the lady at the reception whom I spoke with on the morning of 29th October 2024. Her assistance was greatly appreciated. Additionally, I am very grateful to the other lady who called me to discuss my medications for her help with my issues today. Thank you once again for the continued support and dedication. Kind regards Soheila Aram
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear Soheila Aram, Thank you for your lovely feedback! I’m glad to hear you’ve noticed the improvement in care and that our reception staff, especially those you spoke with on the 29th, were helpful. I’ll be sure to pass your kind words to them. Best regards, Oliver Digital Lead
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Review titled Great practice
Rated 5 stars out of 5
by Teresa Dentinho - Posted on 09 August 2024
The staff at the reception are very accomoteding, friendly. My experience with the GPS was impeccable 👌
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear Teresa, Thank you for your 5-star rating. We greatly appreciate your positive feedback and are pleased to know that your experience with our practice met your expectations. Should you have any further comments or need any assistance in the future, please don't hesitate to contact us. Kind regards, Oliver Digital Lead
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
I never get the change to my medication for a long term illness on time and so I have had to go to a hospital in central London to get it myself - it took them months before they made any change. I have also never been able to get an appointment and most people are given a date in 1-2 months time despite it being urgent.
Visited August 2024
Review titled The Practice at 188
Replied on 07 August 2024
Dear Patient, Thank you for your feedback. My name is Ryan. I am the Practice Manager at The Practice @ 188 and assume overall responsibility for the safe delivery of our services. I am very sorry to hear of your negative experience with us. As your feedback has been left anonymously, we are unable to investigate what happened and provide a more in-depth response. To this end, I would encourage you to contact us (on 02034746498, by walking into the Practice, or online at www.thepracticeat188.nhs.uk) to arrange a convenient time to discuss your complaint further. It is worth noting that all requests received by the Practice are triaged by a Senior GP. Where the request is determined to need a routine (non-urgent) appointment, this is booked within two weeks. All repeat prescription requests are issued within three working days of the request being received. I do hope you make contact with us to discuss this further so we can investigate what went wrong and gave you cause to complain. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I was seen by the GP and she immediately sent me for some tests which gave me peace of mind. Great experience.
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear patient, Thank you for your feedback! I’m happy to hear the GP was able to quickly assist and provide you with peace of mind. I’ll pass along your kind words. Best regards, Oliver Digital Lead Dear patient, Thank you for your feedback! I’m happy to hear the GP was able to quickly assist and provide you with peace of mind. I’ll pass along your kind words. Best regards, Oliver Digital Lead
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Review titled Great reception
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
The head of the reception, is a very professional and dedicated person, who personaly cares for every patient. Today I had an urgent problem and she took care of the situation. Thank you kindly
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear patient, Thank you for your kind feedback. I’m glad to hear that our Head of Reception was able to assist you with your urgent issue. I’ll make sure to pass on your appreciation to her. Best regards, Oliver Digital Lead
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Review titled Great attitude and service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
I can't recommend more Dr she was amazing with my daughter. Checked her very thoroughly snd recommend next steps. Thank you
Visited August 2024
Review titled The Practice at 188
Replied on 17 September 2024
Dear patient, Thank you for your feedback! I’m glad to hear that the doctor provided thorough care for your daughter. I’ll be sure to pass along your appreciation. Best regards, Oliver Digital Lead
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Review titled Specialist for skin
Rated 2 stars out of 5
by Mahsa - Posted on 24 October 2024
I have to be visited by skin specialist and do the allergy test as soon as possible as my GP and also 111 and watford hospital told me.
Visited August 2024
Review titled The Practice at 188
Replied on 08 November 2024
Dear Mahsa, Thank you for your feedback. I am sure your referral to dermatology and the allergy clinic have been sorted but, if not, please do not hesitate to contact us and we will look into this for you. As you will appreciate, we do not have control over the waiting times at other organisations and there is often a significant wait for certain specialist services. In the meantime you can call us, walk into the Practice, or submit an eConsult and we will be very happy to provide any support required. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Good customer service - Posted on 31 July 2024
I called the practice to inquire for blood tests and a consultation, the gentleman on the phone was cordial helpful, educated and very friendly. Same day I got a text to pick up my referral. A very positive response
Visited July 2024
Review titled The Practice at 188
Replied on 31 July 2024
Dear Patient, Thank you for your feedback. We are very pleased to hear that your request was sorted in a timely and professional manner. Your comments will be shared with the team at our next staff meeting. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Horrendous service
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Today, I submitted an e-consult because I had run out of my blue inhaler and desperately needed it as I was struggling to breathe. I received an email instructing me to contact the receptionist. When I did, she told me she could book me an appointment, but it would be after one week. I explained that I couldn't wait that long and asked her to double-check with the doctor, stressing that I might have an episode. The receptionist insisted that there was nothing she could do, as she had clear orders from the doctor. When I asked what I should do if I had a panic attack, she told me to wait. This left me extremely frustrated. We turn to the GP for help in such situations, but I felt rudely dismissed and uncared for. How can you ask someone to wait? This practice is waste of nhs money it should be shut down as the only think they say is wait and also with an attitude
Visited June 2024
Review titled The Practice at 188
Replied on 24 June 2024
Dear patient, Thank you for your feedback. My name is Ryan, I am the Practice Manager at The Practice @ 188 and take overall responsibility for the delivery of services to our patients. I am very sorry that, on this occasion, we fell short of our own standards and your query was not sorted in a timely manner. Since reading your feedback, we have identified who you are and my team have been in touch to rectify the error. I hope the speed of our response provides some reassurance that we remain committed to providing high quality care. Our investigation found that your query did not follow the appropriate pathway due to an internal breakdown in communication with a newer member of staff. This has now been rectified and remedial action implemented to prevent such a situation recurring. If you would like to discuss this further, please do not hesitate to contact me directly. Kind Regards, Ryan Bentley - Practice Manager