The Practice Feltham
Feltham Health Centre, 3Rd Floor, High Street, Feltham, Middlesex, TW13 4GUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad customer service!
Rated 1 star out of 5
by Anna - Posted on 04 July 2024
Had today unpleasant situation with receptionist. Wanted to make an appointment according my blood test results but I couldn’t. The receptionist informed me that about blood test results I can talk to the doctor only in 2 weeks time! Not today because my results are good and doctor don’t want speak to me today????My blood results were not good and confirmed very serious illness!!!Who gave the receptionist the right to decide whose health issue is important or not. I called morning when appointments were still available! Finally I got appointment related to my illness which is connected with that blood test and the doctor straight away say oh you want talk about your blood test results. He was surprised why receptionist treated me that way, probably the time slot for appointments was reserved for more important pacjent.
Visited July 2024
The Practice Feltham has not yet replied.
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Review titled Person centred care
Rated 5 stars out of 5
by Adama Bathily - Posted on 22 March 2024
I went to my GP practice today for blood test and took the opportunity to check my blood pressure which was high 186. The Clinical staff decided to keep me for ECG and straight away referred me to the Doctor on duty who decided to investigate further. Patient centred care is at heart of my GP practice. Medical staff are very good at looking after their patient . Amazing service .patients are always their priorities.
Visited March 2024
The Practice Feltham has not yet replied.
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Review titled lack of providing medication on time!
Rated 1 star out of 5
by Geraint Warren - Posted on 26 February 2024
I require a essential medication for controlling epileptic fits and was not prescribed my essential prescription by the Dr as when I requested it to be sent to my chemist!!
Visited February 2024
The Practice Feltham has not yet replied.
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Review titled Mister at the front was very helpful
Rated 5 stars out of 5
by Blerta - Posted on 23 December 2023
I was recently at the GP, The Practise Feltham, the gentleman who was at the reception showed himself ready to serve me in the best possible way to complete my needs. I thank him very much for his willingness. There are only a few people who go extra miles just to put a smile in their customers face. Thank you!
Visited December 2023
The Practice Feltham has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Reena D costa - Posted on 15 November 2023
Friendly staff .Good Doctors ,good service quality. Very efficient. Quick reports. I would be very grateful to all the staff for their support and cooperation.
Visited November 2023
The Practice Feltham has not yet replied.
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Review titled Doctors don't have the time or the patience to listen
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
When I visited the doctors, the first thing when I walked into the doctors room (before I even had the chance to sit down) 'what is the issue?' That in itself made me feel uneasy as the tone was not forthcoming and I struggle to come to the doctors in the first place, Every time I have been or had phone appointments I have not felt heard which means I have shut down again and it has impacted my mental health more as I can even trust that the doctors are good enough to help anymore. Its not nice when you are supposed to feel safe and heard by a professional
Visited October 2023
The Practice Feltham has not yet replied.
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Review titled Great practice, best front desk and nurses
Rated 5 stars out of 5
by Deeksha - Posted on 02 November 2023
This is a very supportive practice. The front desk guy is really kind and helpful. He goes above and beyond to help the patients. The nurses are very understanding and they have patient's best interest at heart. I had to visit this practice daily for my wound dressing and the entire staff has been very very supportive.
Visited October 2023
The Practice Feltham has not yet replied.
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Review titled Extremely helpful surgery in Feltham
Rated 5 stars out of 5
by Sara - Posted on 13 October 2023
The Practice was extremely helpful in sorting out my problem and very attentive to my needs in a personally distressing situation.
Visited October 2023
The Practice Feltham has not yet replied.
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Review titled Exceptional Care and Service for My Father at HMC Feltham
Rated 5 stars out of 5
by Nathan - Posted on 15 July 2023
I recently registered my father at HMC Feltham GP Surgery after a disappointing experience with our previous surgery. We moved to this area and wanted to find a caring and supportive practice, and we couldn't be happier with the level of care we have received. From the moment we walked into the surgery, the receptionist was incredibly helpful. They took the time to explain the registration process to us and kindly guided us through the various clinics available, as my father is asthmatic and diabetic. Their willingness to go the extra mile was greatly appreciated. After the registration process, we received a link to book an asthma review for my father, as well as a diabetes review scheduled for two weeks later. The GPs at HMC Feltham have been absolutely wonderful. They took the time to listen to my father's concerns, resulting in the adjustment of unnecessary medication that had been prescribed to him for years, despite not being taken. I must also appreciate the pharmacist, who was absolutely fantastic during the telephone call for his asthma review. His expertise and guidance were invaluable in helping us manage my father's condition effectively. The staff were attentive, friendly, and efficient, creating a comfortable environment for my father. We are grateful to have found such a caring and professional practice in HMC Feltham. Their commitment to patient care has exceeded our expectations. Thank you to the entire team at HMC Feltham for their dedication, compassion, and exemplary service. We highly recommend this practice to anyone in need of outstanding medical care.
Visited July 2023
The Practice Feltham has not yet replied.
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Review titled Bad Customer Service
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
Rude people on the phone. They don't understand the problem and just repeat the same answer when you ask for what else can be done. Had a bad experience today over the phone.
Visited July 2023
The Practice Feltham has not yet replied.