The Redwell Medical Centre
1 Turner Road, Wellingborough, Northamptonshire, NN8 4UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dedicated Professional
Rated 5 stars out of 5
by Brian Shenton - Posted on 08 October 2024
When one enters this friendly surgery, it is immediately apparent that this is indeed a well run and friendly place to be. I took my wife for what I thought was a medical check up for dementia. She was hesitant and anxious. However, as soon as she saw the friendly pharmacist she was thrilled to bits. This was our second meeting. What an extraordinary and dedicated member of your team. Empathy was in abundance. So too was attention to detail. I rate her as outstanding. I cannot extoll her many virtues enough. We went in with trepidation. We left feeling loved. what better accolade could beat this feeling. A credit to your selection team for giving patients such a unique and outstanding pharmacist. Highly impressed.
Visited October 2024
The Redwell Medical Centre has not yet replied.
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Review titled Not recommended
Rated 1 star out of 5
by Emilia Buica - Posted on 18 September 2024
This surgery is just shockingly not helpful. I have been trying to get an appointment for two weeks now. Phone calls, visits to their reception, absolutely no luck. Called regularly at exactly 8.30 am, when the phone lines are open, and you are already 18th on the queue. On one occasion I was 45th in the queue. Waiting for your turn just to be told that there are no appointments available left.
Visited September 2024
Review titled The Redwell Medical Centre
Replied on 18 September 2024
Dear Patient Thank you for your comments. It is always dissapointing to receive negative comments. However, rest assured we use all comments, both positive and negative, to inform our discussions and provisions of patient services. I am sorry to hear you have struggled to get an appointment. If you would like to contact us directly, I would be happy to discuss your experience and review our call recordings with you. In common with the rest of General Practice, demand for our services is exceptionally high. We do triage and signpost appropriately and we will always try to advise and guide patients on their first contact. I look forward to hearing from you. E Yeo Operations Manager
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Review titled Like playing the lottery
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
A practice that does not do online appointment bookings and you have to ring at 8:30am if you need an appointment, I have been trying for the past 2 weeks to try and get an appoinment and i ring everyday bang on 8:30am and i keep getting placed 28+ in this que and by the time i actually get to speak to someone (30+ mins later btw) all the appointments are gone. How do you expect to help people when you force them to wait in a que everyday. At least do something about online appointment making.
Visited September 2024
Review titled The Redwell Medical Centre
Replied on 18 September 2024
Dear Patient Thank you for your comments. It is always dissapointing to receive negative comments, however rest assured we take all comments, both positive and negative, and use them to inform our decision making and the provision of patient services. Earlier in the year, we introduced a new telephone system which allows patients to request a call back without losing their place in the queue and I wonder whether you have used this service? In common with the rest of General Practice, demand for our services is exceptionally high. We do triage and signpost appropriately and we will always try to advise and guide patients on their first contact. As you have posted anonymously it is difficult for us to respond to you personally. However, if you would like to contact us we will do our best to provide appropriate advice. E Yeo Operations Manager
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Review titled Exemplary Pharmacist
Rated 5 stars out of 5
by Brian Shenton - Posted on 02 August 2024
The Medicine review carried out by the practices full time pharmacist was extraordinary in many ways. She spent a full twenty four minutes in giving nothing but her very best advice on my list of medical requirements. Highly sagacious and with a pleasant and professional manner. She is a huge asset to this outstanding medical practice. Highly recommend this exceptionally efficient team.
Visited August 2024
The Redwell Medical Centre has not yet replied.
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Review titled Call back system
Rated 2 stars out of 5
by Anonymous - Posted on 19 May 2024
I rang at 8.30am and was 28th in the queue, so requested a call back as I was at work and cannot be on the phone for that long, I received a call back at 9.45am only to be told there was no appointments left. what is the point of a call back system when there will be no appointments left by the time they ring back. I also asked if I could come in on a Saturday morning only to be told there is no doctors working Saturday mornings!!! asked about the hub at Albany house and was told this is only for infections! cannot prebook appointments to attend at a later date! The problem doesn't help when the doctors do not work every day of the week some only work 1-2 days. The receptionist told me to ring the next day but I said that the same thing would happen again and all the appointments will be gone. I shouldn't have to wait until mid July when I have got Annual leave from work to have to physically go up the doctors to make an appointment. System does not work! and the worst thing is nobody is bothered.
Visited May 2024
Review titled The Redwell Medical Centre
Replied on 28 May 2024
Dear patient, thank you for your comments. We have recently introduced a new telephone system where patients can request a call back. This function allows you to retain your current position in the queue and you are not disadvantaged by using the call back function. We appreciate how frustrating it is for patients when appointments have all been taken early on during the day. Depending upon the reason for the call, we may have been able to signpost you to other services. We would be happy to discuss this with you and explain the systems if this would help. Please contact the practice on our main number 01933 423424 and leave your details for a member of the management team to get back to you. E Yeo Operations Manager
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Review titled No Empathy at all
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Cannot get an appointment to see any doctors. Cannot get any help for 5 symptoms of diabetes or Thyroid symptoms. I rang two days ago and was told by reception that I would have to wait until April. Disgusted. Please don't bother joining this surgery.
Visited January 2024
The Redwell Medical Centre has not yet replied.
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Review titled Do not join
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Absolutely disgusted with this practice. I’ve only been here a few weeks and wish I could leave. I have severe mental health problems and under a psychiatrist and the GP has decided to mess around with my medication despite the psychiatrist wanting my medication prescribed as a repeat prescription. Receptionist did not explain their produce and just kept saying the same thing! I got annoyed, which I shouldn’t have, but that’s how bad they are. Do not waste your time with them. Awful practice and appalling staff.
Visited December 2023
The Redwell Medical Centre has not yet replied.
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Review titled Disappointing Telephone Appointment Service
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
I called at 8.30am on the dot. Got put in the queue and was pleased that I was no 19. I was really pleased as 30 mins later I was no 1 then I got disconnected and had to call back to be placed in the queue at no 29 , I waited in the queue until I eventually got down to no 2 by this time I had been on the phone for 65 mins, I had to hang up and go to work. This happens so regularly I am at my wit's end I haven't been able to see a Dr about my disability and current mental health.
Visited October 2023
The Redwell Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Guy VENEZIA - Posted on 17 April 2023
Went for asthma review, the nurse was fantastic. Very professional and understanding. Made me feel very welcome and comfortable. Ten out of ten.
Visited April 2023
The Redwell Medical Centre has not yet replied.
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Review titled Don't do face to face appointments any more
Rated 1 star out of 5
by Suzanne Knight - Posted on 27 March 2023
On the phone for 45 minutes. Finally get through. Ask for a routine doctors appointment. Not urgent, just some time this year. Told that the surgery don't do face to face appointments any more. You have to ring on the day you want one. I explained its not urgent. I can't spend 45 minutes on the phone every day trying to get an appointment. I work full time. Its ridiculous not to be able to book a face to face appointment for the future. She said she can only book telephone call backs. How can I be examined over a telephone? Absolutely ridiculous. I have a history of cancer, feel unwell and need to see a doctor. I am so upset
Visited March 2023
The Redwell Medical Centre has not yet replied.