The Ridgeway Surgery
1 Mount Echo Avenue, Chingford, London, Greater London, E4 7JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled All good
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
Had rsv injection. Nurse was very gentle. Did not hurt at all. Not sure I can elaborate too many word needed
Visited October 2024
Review titled The Ridgeway Surgery
Replied on 01 November 2024
Dear Patient Thank you for your recent feedback. On behalf of our team I am glad to hear that your recent appointment booked for RSV vaccination went well. I will share your comments with all our team. Thank you Michaela Mydlova Practice Manager
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Review titled the new Injection
Rated 4 stars out of 5
by Christine Long - Posted on 26 September 2024
The nurse was very pleasant, I never felt the needle go in at all. She explained everything about the injection. Also about possible side effects
Visited September 2024
Review titled The Ridgeway Surgery
Replied on 14 October 2024
Dear Patient Thank you for your time and the lovely feedback. I will share it with all our team. Michaela Mydlova Practice Manager
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Review titled Great care with patients
Rated 5 stars out of 5
by Kyriacos Antoniou - Posted on 23 August 2024
I had a few questions to ask the doctor and he answered them fully .it went well as soon as I walked in the practise with excellent staff from the reception and right through to seeing a doctor.
Visited August 2024
Review titled The Ridgeway Surgery
Replied on 23 August 2024
Dear Kyriacos Thank you for taking the time to post your comments on the NHS website. We are delighted that you are happy with the service provided by our practice. I will share your comments with all our team. Michaela Mydlova Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 June 2024
Caring and thorough Doctor Asked the right questions and also reassuring with the manner. You can tell the doctor want to help. The office reception staff wets also warm and friendly
Visited June 2024
Review titled The Ridgeway Surgery
Replied on 12 June 2024
Dear Patient Thank you for taking the time to post your lovely comments on our NHS website. We are pleased to hear that you are happy with our services. I will pass your comments to all our team. Many Thanks Michaela Mydlova Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
Very professional and friendly GP and reception service. I received a detailed and thorough advice and explanation of the condition and advice.
Visited May 2024
Review titled The Ridgeway Surgery
Replied on 04 June 2024
Dear patient Thank you for your lovely feedback. On behalf of our team I am pleased to hear that you were happy with our services recently. I will share your comments with all our staff. Kind Regards Michaela Mydlova Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anthony - Posted on 18 April 2024
I had to visit the surgery three times this week. The professionals I saw were excellent - patient, caring and hugely informative and eager to ensure my current conditions are resolved and managed. Thank you.
Visited April 2024
Review titled The Ridgeway Surgery
Replied on 19 April 2024
Dear Anthony Thank you for your time and a lovely feedback that you posted on our NHS Website. I am really pleased that you were happy with our services recently. Your feedback is very important to us and I shared it with all our clinical and non clinical team. Michaela Mydlova Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Fantastic call very in-depth and polite in manner and left me less anxious than I was before the call
Visited February 2024
Review titled The Ridgeway Surgery
Replied on 27 February 2024
Dear Patient Thank you for your time and for posting your positive feedback. I will share it with all our team. Michaela Mydlova / Practice Manager
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Review titled Impressive service in recent weeks
Rated 4 stars out of 5
by Joyce - Posted on 06 March 2024
I was recently seen by the doctor new to me whose assessment of my health needs after having been to A&E was thorough and to the point relieving me of symptoms I have been suffering for several years. She also listened empathetically that I felt able to open up to her. She dealt with efficiently all my concerns and offered advice and the tests and she deemed necessary immediately. Today another member of the telephone enquiry team responded to my request immediately with an email. As an older patient the recent responses have been encouraging and reflective of the high standards the Ridgeway enjoyed in the past. Thank you for these recent efforts to bring back those high standards.
Visited February 2024
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Joyce Thank you for your lovely feedback posted on our NHS website. We are very delighted to hear that you were happy with our services recently. I will share your feedback with all our team. Kind Regards Michaela Mydlova Practice Manager
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I was in a panic after being told by a pharmacist that I should see a doctor urgently. The receptionists were so sympathetic and helpful. I was able to see a doctor later the same day, and she was wonderful too - even checking to see what time the pharmacy was open till. I felt greatly reassured by everyone I had contact with. Many thanks to one and all.
Visited January 2024
Review titled The Ridgeway Surgery
Replied on 10 January 2024
Dear patient Thank you for taking your time and posting your feedback on our NHS website. We are very pleased to hear that you were happy with our services recently. We really appreciate your positive comments and will make sure that we share it with all our team. The Ridgeway Surgery Team
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Review titled Poor service for people who work
Rated 2 stars out of 5
by Vince Ruffini - Posted on 22 January 2024
I phoned to see a doctor for some skin moles which I was worried about and a PSA test and was told to phone at 8am the next morning. Since I work and can be 150 miles away this does not work. I have not seen a doctor for probably 2 years or more and find this system very poor. I was sent a link to contact a doctor and that service is not available either and asks you to try the next day. Is it any wonder that the hospitals clog up with patients that should see a a local doctor first and the 111 line takes up the doctors booking non service approach aided by non helpful receptionists that don't put customer care first. If it was a private business it would disappear very fast.
Visited January 2024
Review titled The Ridgeway Surgery
Replied on 27 February 2024
Dear Vince Thank you for posting your feedback. We are very sorry to hear that you were not happy with our services recently. You mentioned in your comment that you were not able to book your routine appointment recently. I am sorry to hear that. Please note that our eConsultations (the link you received from our practice) open every morning from Monday to Friday at 8am and you can complete your query by visiting our practice website at: https://www.ridgewaysurgerychingford.nhs.uk/ and by clicking on “eConsultation” option available on our home page. Thank you again for your time and your feedback. We will try our best to improve our services and would like to hear from you again hopefully with more positive feedback. If you wish to discuss your issues further please contact our practice and ask to speak to practice manager. Michaela Mydlova / Practice Manager