The Rosewood Medical Centre
30 Astra Close, Hornchurch, Greater London, RM12 5NJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Rosewood Medical Centre.
Reviews
-
Review titled Great service and very helpful staff
Rated 5 stars out of 5
by Stacey - Posted on 14 November 2024
Great service from Rosewood Medical Centre! The practice manager helped me get an urgent appointment for my baby son, despite the pressures on the appointments systems. She was responsive and called me several times to keep me updated and was able to get me a cancellation appointment. The Dr. was very helpful, listened to my concerns about my son’s condition, and then promptly organised the treatment for my son. I highly recommend this practice where staff go out of their way to help you
Visited November 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Appointment What Appointment - Disgrace
Rated 1 star out of 5
by Lee G - Posted on 16 October 2024
I received a SMS advising to contact the surgery to book an appointment. I called and was told there are no appointments and was advised to call again today at 0800. I did, was 41st in queue and pressed 1 to get a call back. I received call back to be told there are no appointments available today, try again tomorrow. I asked why I couldnt book one for tomorrow and was told the appointments are locked. Unlock them then please! I cant! What a disgraceful way to run a place. Something needs sorting whereby you dont have to play roulette every day to see if you can get an appointment. Absolute joke. If I could go elesewhere I would
Visited October 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Econsult link never works
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2024
I have been trying to use the EConsult form and the link does not work. I phoned the surgery who told me to try at 8am, this doesn’t hasn’t helped as the link errors. Please get this fixed asap
Visited September 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Unhappy with the service I received
Rated 1 star out of 5
by Hazel Moore - Posted on 03 May 2024
I was referred to this practice as my regular GP service had no available appointments. I was given an appointment for 3rd April at 8.45pm, but was seen to a bit earlier. The doctor I saw was quite dismissive, but agreed to arrange a scan. On 29th April I went for the scan only to be told he had requested an irrelevant scan - it should have been a vascular scan. Now, my regular practice is arranging the correct procedure, but this delay should not have happened.
Visited April 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Awful service and communication
by Grace - Posted on 25 April 2024
I have been using this GP service my entire life, it has got worse and worse. I have an anxiety disorder, work full time unable to make phone calls during the day. The surgery advertises that they are available online through Patient Access and WebGP. They are not, if you try to use either of these they do not work. It says the surgery is not accepting requests or appointments and they have changed their details so you can no longer connect to Patient Access. This means I unable to make an appointment, because they only make them at 8am over the phone, where you have to wait on hold for up to an hour before you can be spoken to. I cannot do this, as I work full time. I also find it difficult speaking on the phone due to me disorder. The practice have offered me no support with this.
Visited April 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Phoned last week to get a appointment had to see a nurse in the evening, got told everything was fine and it will resolve its self. Phoned again few days later no appointments via telephone/ e-consultant or through 111 managed to get a appointment the next day when I was told it was a bad infection and I required antibiotics. They never answer the phone. One receptionist is so rude wants to know everything that’s wrong with you when it’s none of her concern! Appointments are gone by 8:20am if you can get through, e-consult always closed now and to order repeat prescriptions is a joke. This surgery needs to go under investigation if you can go somewhere else then do!!
Visited January 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Unresponsive to phone calls
Rated 4 stars out of 5
by Beverly Thomas - Posted on 25 January 2024
Received and saw 2 missed calls at work and then received a text message to call the surgery about a matter they want to discuss with me, 20+ calls later no one answered the phone. I remain concerned/ curious about the purpose of the contact especially in view of failing to also make an appointment online for my blood pressure and high cholesterol! I’m sure the documentation would read that they’re unable to contact me. This would be 100% inaccurate. Still trying to contact the surgery.
Visited January 2024
The Rosewood Medical Centre has not yet replied.
-
Review titled Hiddeous practice
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
I have called every day this week to try and obtain a GP phone appointment as I'd received a text from one of the GPs asking me to set up a call to discuss my blood test results to be told there isn't any availability today and to call back tomorrow, it's on a day to day appointment basis. When I said I was concerned as I have a underlying medical issue, the receptionist proceeded to look up my results and tell me I have extremely cholesterol. I'm now worried that I'll have a stroke or heartattack and she just told me to call me at 8am the following day, the time I commute to work. I would therefore not be able to call whilst on a packed train. I have paid my NI/taxes for 43 years and think it's disgusting I'm unable to talk to a GP about my health, this is disgusting. I hardly visit the GP but when I have an health issue, I should be able to speak to someone.
Visited November 2023
The Rosewood Medical Centre has not yet replied.
-
Review titled Bad patient care
Rated 1 star out of 5
by Karrie - Posted on 16 August 2023
Been with this doctor 4 weeks can’t get an appointment even when calling at 8, am, by the time i got though no appointment, needed a doctor for 4 weeks still no appointment just told by 111 to go urgent care! Still waiting for them to give me ct result cause no one picks up phone! Spent all day on phone to this pattacts, I will be changing doctor I have loads of health issues far from good enough
Visited July 2023
The Rosewood Medical Centre has not yet replied.
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Danté Jacobs - Posted on 28 June 2023
Haven’t needed to see my gp in years, finally have a health issue I’d like to have addressed by a doctor, no one picks up the phone ever. You go in to make an appointment they tell you to call, and still again no one answers, spent two days calling from morning till evening and no one answers I can’t ge tot see my gp. Avoid this practice at all costs!!!
Visited June 2023
The Rosewood Medical Centre has not yet replied.