The Royton & Crompton Family Practice
Royton Health Wellbeing Centre, Park Street, Royton, Oldham, Lancashire, OL2 6QWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking
Rated 2 stars out of 5
by Lisa Cane - Posted on 04 April 2023
I would specifically like to comment on my experience trying yo book a GP appointment in April 2023 for an elderly cancer patient. The previous evening no appointments were available . I followed reception guidance and contacted the surgery at 8am to book a telephone GP consultation. 45 phone calls later from 8am till 10.30am. Constant message answering machine then cut off lines are busy. I emailed the surgery explaining my circumstances, to receive an email response stating " you can not book appointments using this service ". Surely just pick up the phone call me back and provide service. Too difficult for them. "Can not think out of the box" I just wanted to highlight the appalling service system to book GP appointments. This needs to be addressed and improvements need to be implemented. It is obsoluntly frustrating and not helpful. I appreciate the receptionist are experiencing lack of resources but are they being monitored with performance indicators . This practice needs an overhaul and filter out incompetent practice.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Lisa, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled high standard of care provided
Rated 3 stars out of 5
by Lisa Jolea Cane - Posted on 07 April 2023
i would like to review good practice. my mother was seen on 4th april by a gp and bloods taken. it is always appropriate to comment on the good practice received. the gp demonstated excellent patient care and provided details of possible diagnosis. arranged for blood tests to be taken. my mother always suffers from having bloods taken. however, on this occasion the process was obsoluntly amazing there was no pain and swiftly over. my mother commented and I was amazed. fabulous skills demonstated the least evasive blood test procedure she has experienced. also, a big thank to you, during the time blood tests were taken, your manner was exceptional towards my mother who was greated and treated with compassion, dignity and felt valued. overall, what a kind and compassionate individual you are. be proud you are inspirational. 5 star for care services. appreciated.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Lisa, thank you for taking the time to share your positive experience of the practice. We are always grateful for patient feedback and your review will be shared with the team as an example of good patient care. Thank you RCFP Complaints/Compliments Team
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Review titled Poor telephone appointment system
Rated 2 stars out of 5
by Jan Pepper - Posted on 26 April 2023
Constantly trying to book appointment, start at patient 13 get to 5ish & phone goes dead. Start process again from 11 in line get through to receptionist & no appointments. Extremely frustrating as need appointment to discuss scan results.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Jan, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Cant get appointment to see the doctor even though doctor requested to see me. Appointment system is an absolute joke
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 05 May 2023
Dear Anonymous, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled bad
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
very bad you can never get through to make an appointment, you can never see a doctor when you do see a doctor, the only time you can is an out of hours doctor who cant help because you need a referal and they can do it useless
Visited March 2023
Review titled The Royton & Crompton Family Practice
Replied on 05 May 2023
Dear Anonymous, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled Poorly managed
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
You have to go down and stand In a line for 25 minutes to make an appointment or phone after 8 to be told heavy call volume call back when you do all appointments are gone, can’t stand in the line because of the pain. Appalling situation.
Visited March 2023
Review titled The Royton & Crompton Family Practice
Replied on 05 May 2023
Dear Anonymous, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled Exceptional service
Rated 5 stars out of 5
by Lisa Jolea Cane - Posted on 06 February 2023
I contacted the practice, the receptionist was knowledgeable and extremely helpful . She assessed the circumstances and arranged a gp appointment. The gp telephone consultation escalated to a face to face gp appointment later the same day. Thank you appropriate decision. The face to face gp was extremely pleasant, very knowledgeable, demonstated outstanding medical care treatment,resulting in a pathway to AE. The gp had to debate the health care pathway plan with an AE doctor who was disagreeing with the gp's assessment plan. The gp was very assertive and confident in her manner to ensure further assessment treatment was agreed. Be proud your amazing. A big shout out to the gp Date 06/02/2023. Time 3pm. The receptionist on the way out arranged a further sample test. We were rushing up to AE and feeling stressed. The receptionist went over and above to ensure we were provided with the accurate sample kit. A big thank you for ensuring we left with the sample kit. Amazing experience by all health care professionals within the practice. A full explanation was provided by the gp and written documentation prepared to take with us. Thank you appreciated.
Visited February 2023
Review titled The Royton & Crompton Family Practice
Replied on 31 March 2023
Dear Lisa, thank you for taking the time to share your positive experience of the practice. We are always grateful for patient feedback and your review will be shared with the team as an example of good patient care for ongoing learning and development within practice. Thank you RCFP Complaints/Compliments Team
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Review titled Unacceptable system
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
After being off sick with the flu for over 7 days I attempted to contact the surgery for a fit note. I rang at 8am, on hold for 30 minutes, finally got through to somebody to then be cut off. I rang again, to be in hold for a further 30 minutes to then be told there were no appointments left and to ring back Monday morning. I explained I was back to work Monday and couldn’t ring or call in. The receptionist wasn’t very helpful with her suggestions or alternatives and there was nothing more she could do. I will now have to take 2 days unpaid because I can’t get a fit note from the doctors covering the sickness period. Completely unacceptable.
Visited January 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 January 2023
We are very sorry to hear that you have experienced such difficulties. Please could you contact the surgery via email: OLDCCG.patientcontact@nhs.net as we would welcome the opportunity to discuss your concerns and to help in any way possible. Thank you.
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Review titled Awful practice, not sure it actually has any GP's
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
It is impossible to get a face to face appointment at this GP surgery. You have to start to ring at 8am listen to a 1 min recorded message before you can select options then to be told lines and busy call back! If you are one of the lucky ones who gets through on the phone after 60 attempts and holding for 30 minutes in a queue you end up with a GP phone call if you persist on getting one from a GP as you are always given the pharmacist first! They then almost let you self diagnose yourself perscribes you anitbiotics without physically checking you over. This has also been my experience for a child. No wonder so many health concerns and diagnosis of conditions come so late, as GP's assessments are non existent. I have had a few nurse appiontments these are bookable in advance and when I have gone into the surgery for them, there isn't a patient in sight so is there actually any GP's working here actually onsite?? If you cant get an appiontment you can use the out of hours service, which when you ring also says agents are busy try again! So you can try 111, waited for an hour on the phone then gave up. No wonder People then show up at A&E which puts mounted pressure on hospitals and impacts those who really need to be there.
Visited December 2022
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Anonymous, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
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Review titled Appointment system terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2022
The appointment system at the Practice is terrible - it is almost impossible to get to see a GP face to face. It is very difficult to get through on the telephone and when you finally do get through there are no appointments available. You just get directed to the out of hours service. It is not surprising that people are ending up going to A&E departments when they cannot get to see their own Doctor. You also cannot make an appointment online which other surgeries are offering. For such a large Practice with modern facilities it does not have an appointment system which is fit for purpose and meets the patient's needs.
Visited November 2022
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Anonymous, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.