The Royton & Crompton Family Practice
Royton Health Wellbeing Centre, Park Street, Royton, Oldham, Lancashire, OL2 6QWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Royton & Crompton Family Practice.
Reviews
-
Review titled Exceptional
Rated 5 stars out of 5
by Lisa Jolea Cane - Posted on 13 September 2022
A big thank you to the practice for arranging a GP telephone review with me regarding my elderly mother, who is currently receiving treatment. Reception and precription team have been amazing . Their manners are exceptional and very compassionate. I have observed the pressures within the practice during my visits. However, they continue to provide excellent patient services , despite limited workforce resources. The team are dedicated and committed to providing a high quality service.
Visited September 2022
Review titled The Royton & Crompton Family Practice
Replied on 07 October 2022
Dear Lisa - We continuously strive to provide the best service that we can for our patients. Your positive feedback recognising this will make a real difference to the team. Thank you!
-
Review titled Great helpful practice
Rated 5 stars out of 5
by Victoria ODonnell - Posted on 13 September 2022
I have had a very positive experience with the practice and to be honest, during the most difficult of times of late nationwide, I have always found the staff here extremely helpful & polite who will go all out to help resolve any issues with anything practice related. From reception to the Dr's themselves, I can honestly say this is a lovely family practice who will help you to the best they possibly can. Thank you. Victoria.
Visited September 2022
Review titled The Royton & Crompton Family Practice
Replied on 07 October 2022
Thank you, Victoria, for taking the time to let us know when we are doing well. Your positive comments will be passed on to the team.
-
Review titled Great practice. Internet contact terrible.
Rated 5 stars out of 5
by Christine Beaumont-Rydings. - Posted on 06 October 2022
Trying to get through to the surgery is extremely difficult especially if you can't get into it. Have had to spend time negotiating various sites to try to find where to leave a message. This has not been answered so no way of knowing it has been received. Trying to order a prescription has not been answered and pharmacist tells me their emails are not answered either so having to repeatedly phone them to see if any result for a prescription has come through. No. Today the online request has failed as this site refuses to accept my date of birth, which obviously I know! It refuses to accept my d/b instead using 09.10.1947. Submission refused. I suggest that the Govt. Internet staff review this site. A connect option just gives departments at the surgery. I am used to computer liaison but what about patients who are not and those who cannot get into the surgery? Also the time surgery Staff have to take to sort out these problems hinders other patient care. It must be stressful for Staff as well. In addition, the script has to be exactly what they demand refusing to use anything else. Grrrr. Overall poor internet service" resulting in lack of relevant communication. Please follow this up to help everyone, patients and staff alike. Thank you.
Visited September 2022
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Christine, thank you for taking the time to speak with the practice recently. If you have any further queries, please do not hesitate to contact the complaints team via: gmicb-old.rcfpcomplaints@nhs.net