The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great telephone receptionist
Rated 5 stars out of 5
by Mrs Brenda Fry - Posted on 14 June 2024
Today I was assured my thyroid blood test was in July , not December which I had previously be told. The young lady had the information at her finger tips, December she explained was my yearly review, my blood test for Thyroid was in July and booked it there and then. My husband and I have both had excellent experience and received hospital treatment within weeks. NHS has been great cannot phrase it enough,or are we very fortunate in this area with our practice .
Visited June 2024
Review titled The Shirley Health Partnership
Replied on 17 June 2024
Dear Brenda Fry, Thank you for taking the time to leave your kind comments about our reception services and the NHS in general. We will ensure to pass on your feedback to our team here. Shirley Health Partnership
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Review titled Really disappointing econsult experience
Rated 2 stars out of 5
by Dawn - Posted on 20 May 2024
I recently tried to get an appointment using the econsult system which I've used successfully in the past. This time it was closed when I first tried at 8.20am. I completed the econsult the next day and had a reference number. When I contacted the practice a few days later after hearing nothing, I was told they couldn't find my econsult. This was a Friday afternoon and there was no acknowledgement of a problem or attempt to book me an appointment. While the doctors I have seen have been caring, this doesn't help if you can't get an appointment!
Visited May 2024
Review titled The Shirley Health Partnership
Replied on 21 May 2024
Dear Dawn, Thank you for your feedback about using our services. We are sorry to hear that your experience of using our eConsult platform and subsequent communication with our reception team was disappointing. Our eConsult platform for online consultations is restricted by the daily availability of our Doctors and when that capacity is reached it will be switched off until the next working day. We acknowledge this will be frustrating but we need to manage online demand in a safe and responsible way. In this case you have highlighted your eConsult submission was received and is currently in a queue for processing and you should expect a call from our reception team in due course. You should have received an electronic acknowledgment that your submission had been received and being processed, so we do apologise that this did not happen and we will review our systems to ensure acknowledgements are being sent out. Your feedback is important to us as it allows us to reflect and review our services, so thank you for taking the time to leave your comments. Shirley Health Partnership
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Review titled can not get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Although the drs and staff are polite and kind it is proving impossible to get a routine appointment. Econsults open at 6.30am am and are gone by 6.35am. Told today to ring next Tuesday at 10.30 when they will release next lot of routine appointments (Ive done this before and been 3rd in the queue to be told none left - so only 2 available for that release). Even if lucky enough to get through next Tuesday and secure a routine appt it will still be another 3 weeks to wait until we actually see the GP - this is totally unacceptable, all we want is to be told if we qualify for a NHS referal for a cancer diagnosis test or not. Routine appointment waits of over 4 weeks will surely lead to an increase in urgent appointments needed and chances to heal/refer patients in good time being missed. I notice the practice are open to new patients - why?? They can not service the current registartion which is totally unacceptable. Do not register here for the good of your own health. Made to jump through hoops with no positive outcome - they are moving premises soon but with no more drs or nurses being available - no improvements will happen.
Visited May 2024
Review titled The Shirley Health Partnership
Replied on 28 May 2024
Dear Anonymous patient, Thank you for reaching out and sharing your feedback regarding our services. We appreciate your comments, and we apologise for any inconvenience you’ve experienced in accessing our care. Your concerns are duly noted, and we take them seriously. Here are some key points in response to your feedback: Appointment Options: Our reception team is committed to assisting patients in finding the most appropriate service to meet their needs. Sometimes, this may involve a longer wait for non-urgent appointments. We offer a range of appointment options, including urgent same-day appointments and appointments for longer-term health conditions that require ongoing support and management. These appointments can be face-to-face, over the phone, or online. eConsult Platform: Our eConsult platform for online consultations and administrative queries operates based on the daily availability of our doctors. While we understand that the non-availability of online consultations can be frustrating, we prioritise managing online demand in a safe and responsible manner. Appointment Availability Management: We carefully manage appointment availability to ensure that patients can access care when needed. This approach helps minimise appointment wastage and maximises attendance with healthcare or community professionals. Our goal is to balance timely access with efficient utilisation of resources. New Purpose-Built Health Centre: We are excited to share that we will soon be moving into a new purpose-built health centre. This significant investment aims to enhance the patient experience and improve access to our services for the local community. Your feedback is invaluable as we continuously strive to improve our service delivery. We appreciate your patience and understanding in this matter. If you have any further concerns or specific suggestions, please feel free to share them with us. Shirley Health Partnership
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Review titled Excellent Service
Rated 5 stars out of 5
by Dr. Senerath Wijesinghe - Posted on 29 May 2024
Today is the day that I 1st visited my GP practice for the basic infor.provision. it was bit difficult to find the place but with a single call I was able to reach on time. Being a naive person for the set up, i was made comfortable and my details were taken by the lovely lady in the reception. Extremely happy about the level of professionalism they had towards me. Hoping to meet my doctor soon !!
Visited May 2024
Review titled The Shirley Health Partnership
Replied on 30 May 2024
Dear Dr Wijesinghe, Thank you for taking the time to leave your kind comments about using our services, we are pleased to hear you had a good experience. We will pass your comments onto our reception team. Shirley Health Partnership
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Review titled Exemplary experience.
Rated 5 stars out of 5
by Peter Boyles - Posted on 19 April 2024
Having completed an E Consult at 6.20 am (as advised by the receptionist the previous day). The questioning involved was clear and the form highly usable. Within 3 hours of submission I was contacted by phone with an initial diagnosis (which proved to be correct). This was supported by an appointment to see Dr at 11am the same morning!! She apologised for being a few minutes late and carefully took my history. She then explained a test she would carry out to check the initial diagnosis - this explanation was supported by a video showing the process. She then completed the check - carefully and empathetically and confirmed the diagnosis. She then explained excercises and dispensed medication for the treatment. I left with a sheet supporting the exercises and the feeling that I had experienced the Practice at its absolute best. Please send my thanks to everyone involved and especially the Dr for her skill. All the best Pete Boyles.
Visited April 2024
Review titled The Shirley Health Partnership
Replied on 22 April 2024
Dear Peter Boyes, Thank you for taking the time to provide your feedback about your recent experience using our online services and subsequent appointment. We are pleased to hear that it met your needs and we will pass on your kind comments to the doctor and the rest of our team. Shirley Health Partnership
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Review titled Professional and Caring Doctor
Rated 5 stars out of 5
by Colleen Azor - Posted on 23 February 2024
I waited for 15 minutes on the phone on a Friday afternoon and after a mix up I was able to get an appointment later that same day. I was told this would be with an emergency Doctor. I was very surprised to get an appointment an even better this was with my own Doctor who is part time. I was so grateful and my Doctor and after a very emotional appointment I was rebooked to see my Doctor again in 2 weeks. I am so grateful for my Doctor who went over and beyond his professional caring duties. My Doctor and the Team at Shirley Health Centre are marvellous and come highly recommended. I have been with the Shirley Health Centre for a number of years as a carer for my late Mum and our Doctor is one of the best Doctors I have had over 6 decades in Southampton. My thanks to my very special Doctor and the Team at Shirley Health Partnership and wish you all the best in the future at our new surgery.
Visited February 2024
Review titled The Shirley Health Partnership
Replied on 26 February 2024
Dear Colleen Azor, Thank you for your feedback and taking the time to share your recent experience. We will pass on your kind comments to all the team here and look forward to continue to provide you and all our patients health services from our new site when it opens later this year. Shirley Health Partnership
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Review titled Once you know the system
Rated 4 stars out of 5
by CAROL GLISTER - Posted on 01 February 2024
The prescription enquiry form works well and you get a quick response. I was able to locate a Missing prescription (not the surgery’s fault) and get it sent to a local chemist
Visited February 2024
Review titled The Shirley Health Partnership
Replied on 06 February 2024
Dear Carol Glister, Thank you for taking the time to leave your feedback about our new online prescription enquiry service which can be found on our website. We are pleased to hear it provided a good outcome for you and we will share your feedback with our team. Shirley Health Partnership
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Review titled Complete lack of communcation
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
I have been trying to arrange a home hearing test for my mother since September and this has still not happened
Visited January 2024
Review titled The Shirley Health Partnership
Replied on 09 January 2024
Dear patient, thank you for your feedback regarding home hearing tests. We are sorry to hear of your recent experience but we understand our reception manager has been assisting you with your concerns, which will require your patience whilst the process is completed. Please contact our reception team if we can be of any further assistance. Shirley Health Partnership
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Review titled Great practice and staff
Rated 5 stars out of 5
by Kirsty Rigby - Posted on 05 January 2024
Always have a great experience with treatments and advice from Shirley Health Partnership practice. Seen in timely manner and eConsult service is very good. Reception, Drs and nurses all very friendly and patient. Very confident that this practice is outstanding and would recommend to others.
Visited January 2024
Review titled The Shirley Health Partnership
Replied on 08 January 2024
Dear Kirsty, Thank you for your kind comments which we will pass onto the team here at Shirley Health Partnership. Shirley Health Partnership
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Sarah Dodd - Posted on 14 February 2024
I have been trying to speak to a doctor for several months now but it is Impossible to get an appointment or speak to a GP. I got told to use Econsult not phone the surgery but despite being online before 6am on many occasions I have not been able to get an appointment. Filled out a HRT review form requesting contact from a doctor - got nothing. Finally managed to get a telephone call sorted, they rang for 3 rings then the phone went dead, I called the surgery straight back and asked for them to call again but heard nothing. Whilst writing this review I have been on hold with the surgery for 30 minutes trying to get through. To add insult to injury the surgery contacted ME online to ask me to fill out a survey about what artwork I would like put up in their new surgery! It is now easier to get Taylor Swift concert tickets than make a GP appointment. Just ridiculous. I will be making a formal complaint.
Visited January 2024
Review titled The Shirley Health Partnership
Replied on 19 February 2024
Dear Sarah Dodd, Thank you for taking the time to leave your feedback about our services. We are sorry to hear that you were unable to speak to a member of our reception team to make an appointment, we acknowledge that during busy times there can be a delay in answering the telephone, on this occasion your relate to, our telephone services were operating at normal capacity and we again apologise if there was a lengthy delay in answering your call. Our econsult platform for online consultations is restricted by the daily availability of our Doctors and when that capacity is reached it will be switched off until the next working day. Again we acknowledge this will be frustrating but we need to manage online demand in a safe and responsible way. When a patient cannot be reached via telephone, after several attempts, a voicemail providing clear instructions on what to do next will be left by the Doctor, which is what happened in this instance. We are sorry that you were unable to speak with the Doctor and we do understand the disappointment when an arranged telephone appointment is missed. We apologise that you did not have a good experience on this occasion and our reception manager would be happy to speak with you about our appointment system if that is helpful. Information about our complaints procedure can be found on our website: https://www.shirleyhealthpartnership.nhs.uk/. Thank you for your comments, which helps us to reflect on our services. Shirley Health Partnership.