The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled positive results
Rated 5 stars out of 5
by ROBERT M MAY - Posted on 12 August 2023
msm asking me to contact them, but phones not working, so walked to surgery, given blood pressure etc, and was told to come back that evening to see a Doctor, given a full MoT, Blood test booked at surgery, 25th Aug, with possible visit to General Hospital for further tests and possible Scans, the problem started with being diagnosed with Melanoma at the South Hants, the problem started in the week following the Operation, so I will be waiting the results of my blood test,
Visited August 2023
Review titled The Shirley Health Partnership
Replied on 29 August 2023
Dear Mr May, Thank you for taking the time to leave feedback about your recent experience of using our services, despite the issues we were having with our telephone system and that you were still able to access our services. We will pass on your comments to our team. Shirley Health Partnership
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Review titled help
Rated 4 stars out of 5
by andrea - Posted on 11 July 2023
I have had to use the surgery so much over the past weeks and everyone has been so helpful. The reception manager, medicine manager and my GP have been vary helpful but the whole team have stepped up to help me. I really appreciate you all being there. Sometimes I get in a flap over medication and forget to give 3 days notice for them so sorry for that and your patience when I get things wrong. Your job is a difficult one and if patient your needs will be met. I am so very grateful to you all as is my partner especially when her care changes and the hospital expects you to action it with out any communication from them. Thank you to you all
Visited July 2023
Review titled The Shirley Health Partnership
Replied on 17 July 2023
Dear Andrea, thank you for taking the time to comment on our services and on your positive experience using these services. Your comments are greatly appreciated and will be shared with our team. Thank you again, Shirley Health Partnership.
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Review titled Poor Service for booking & answering phone
Rated 1 star out of 5
by KHunt - Posted on 19 June 2023
I have been trying to call the gp surgery to make an appointment and waited for a hour to someone answered my call. They can’t book me an appointment , been told to call back around 11am , so I did , but while on the phone for almost half an hour I decided to drove there in the surgery and saw them not busy and just ignoring the calls, while staffs just chatting around and I told the receptionist I’m still on my phone call but no wants answering ? Really poor service. Receptionist cannot give me an early appointment, the earliest one is after a month . All I want is just a phone from the GP to request a routine blood test . Now they told me to call again around 2 pm for a face to face appointment, which is going to waste of time again, all they will do is to give me the printed blood test request that they can normally sent me a link to book in the hospital. For your information the e-consult is always offline that’s why I called them for booking. She told me to keep checking, but I’m sorry I’m not always on the phone checking the website to open . This surgery is lack of service. Urgently need improvement . This is not happened once.
Visited June 2023
Review titled The Shirley Health Partnership
Replied on 20 June 2023
Dear K Hunt, thank you for taking the time to leave your feedback about our reception services. We are sorry to hear that you were unable to speak to a member of our reception team, we acknowledge that during busy times there can be a delay in answering the telephone, however your experience about contacting us on the telephone and the delay in answering your call isn't isolated and we will be speaking to our telephone provider about this issue. Our reception manager will pick up the points regarding the appointment pathway with our reception team, however we can reassure you that our reception team are working very hard to provide a good service to meet patient needs. Our econsult platform for online consultations is restricted by the daily availability of our Doctors and when that capacity is reached it will be switched off until the next working day. Again we acknowledge this will be frustrating but we need to manage demand in a safe and responsible way. We apologise that you did not have a good experience on this occasion and our reception manager would be happy to speak with you if this is helpful. Thank you for your comments, which helps us to reflect on our services, Shirley Health Partnership.
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Review titled Warm reception, adaptable service
Rated 5 stars out of 5
by David Perry - Posted on 05 May 2023
Had a long term booking for a blood test but wanted to get in earlier on the day. Popped in and was met with a warm reception and checked in 90 minutes early. 5 minutes later I was seen. Happy Days. It has taken time to adjust from the 'old days' of being able to see your favourite gp at the drop of a hat but now I have a better grip of the electronic communication facilities, its great. The most important thing is that I feel confident that if I or my family are ill, I can get support.
Visited May 2023
Review titled The Shirley Health Partnership
Replied on 09 May 2023
Dear Mr Perry, thank you for taking the time to provide your feedback on your recent experience and that you are self-assured about using our services, which is great to hear. We will pass on your kind comments to our team, Shirley Health Partnership.
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Review titled The practice did not respond to my econsult
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Disappointing that the practice did not answer my e-consult. Even when I submitted a message to say I haven’t had a response 1 week later, they still did not respond. I have since booked a face to face appointment but I’ve had to wait another two weeks.
Visited April 2023
Review titled The Shirley Health Partnership
Replied on 18 May 2023
Dear Patient, thank you for your feedback. We are sorry to hear that you did not get a response from your online consultation. In order to investigate this matter further please contact the reception manager with your details so we can review what has taken place. We appreciate you taking the time to comment on our services. Shirley Health Partnership.
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Review titled Great service
Rated 5 stars out of 5
by peter allen - Posted on 18 April 2023
I was wary of phoning because I thought I wouldn't be able to get an appointment, how wrong was I, I phoned the surgery at 8am and the very helpful receptionist booked me in to see a doctor at 10am, I kept the appointment, doctor gave me a prescription which I collected at 10-30, I was home by 11am with medication, all in all a tremendous service, thank you all so much, the NHS is the best and this surgery is wonderful.
Visited April 2023
Review titled The Shirley Health Partnership
Replied on 20 April 2023
Dear Mr Allen, thank you for taking the time to comment on your recent experience of using our services and that you had a really good episode of care. We will pass on your feedback onto our team here. Shirley Health Partnership.
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Review titled Fast response to my query
Rated 5 stars out of 5
by Justyna - Posted on 21 March 2023
First time I used Healthier together app. It asked far less questions than e consult what was pleasent. After subiting the information, the GP response was almost imidiate, asking for pictures. Call from the doctor followed within few hours. Speedy and efficient. Happy I used the app.
Visited March 2023
Review titled The Shirley Health Partnership
Replied on 23 March 2023
Dear Justyna, thank you for your feedback. It is good to know that using our online platforms was a positive and good experience for you. We will share your feedback with our team, Kind regards, Shirley Health Partnership.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I requested a phone call with the nurse for a medical problem. She phoned back, listened and gave me same day appointment. Quick and easy.
Visited January 2023
Review titled The Shirley Health Partnership
Replied on 23 January 2023
Thank you for taking the time to provide us with your feedback on our services, which is greatly appreciated. We will share your feedback with our Nursing team, Shirley Health Partnership.
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Review titled Really helpful telephone staff
Rated 5 stars out of 5
by Margaret - Posted on 12 December 2022
Thank you to the person who handled my call regarding an on going health issue for their kindness and understanding , it was greatly appreciated.
Visited December 2022
Review titled The Shirley Health Partnership
Replied on 13 December 2022
Dear Margaret, thank you for taking the time to leave a review with your kind comments, which is greatly appreciated and which we will share with our team. The Shirley Health Partnership
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Review titled When you need to see a GP or Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
I have always found it possible to see a GP or nurse if needs be, on the day in question by either using e consult or via the receptionists. Well done and keep it up. On the other hand I find the administration associated with this practice to be some way short of what is required so please try to improve this.
Visited December 2022
Review titled The Shirley Health Partnership
Replied on 14 February 2023
Dear Patient, Thank you for your feedback about our services, particularly your point on administration which is noted. We appreciate you taking the time to comment on our services which helps us reflect on delivery of services to our patients, with thanks, Shirley Health Partnership.