The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick and easy
Rated 5 stars out of 5
by Priscilla Long - Posted on 12 November 2022
Booked for flu jab. Despite being late for my appointment, is was greeted and directed to a desk. Logged in and given a paper, and immediately directed to to room to have my jab and sign posted to the exit. The whole excellent process was less than 5 mins. Well done on an exercise job.
Visited November 2022
Review titled The Shirley Health Partnership
Replied on 14 November 2022
Dear Priscilla, thank you for your kind comments and taking the time to give us your feedback about our flu clinic, which is greatly appreciated and which we will pass onto our team. Shirley Health Partnership.
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Review titled Broken telephones
Rated 1 star out of 5
by D. Mckee. - Posted on 07 October 2022
Every time i phone this surgery, whether its am or pm, it takes an eternity for anyone to answer the phone. Very frustrating and unprofessional. The last two times I've just given up!
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 01 November 2022
Dear D McKee, Thank you for your feedback, which is noted and we appreciate how difficult and frustrating this must have been for you. Our reception team are working very hard, in sometimes difficult conditions to meet patients needs, but unprofessional the NHS is not. We do have alternative platforms available to our patients to contact us and these can be found on our website which may be more convenient. Thank you for taking the time to relate your experience to help us reflect on our services, Shirley Health Partnership.
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Review titled Amazing service
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I just want to say that I cannot fault the service I have had from this surgery over the last couple of days. I got a same day appointment yesterday to see a gp who was so understanding, helpful and took the time to listen to everything I had to say without making me feel rushed. Also today, I requested a phone call from my gp (via econsult) as I had some concerns about something. I got a call back very quickly and the gp took the time to discuss the matter with me and answer any questions I had. Thank you so much to all the staff at this practice.
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 13 October 2022
Thank you for taking the time to feedback about our services and for your kind comments, which are very welcome, especially during these current difficult times. We will share with all our staff.
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Review titled Great Receptionist Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2022
10 days ago I popped into the surgery to hand in a repeat prescription. I was unsure how to do it and the receptionist was really helpful, took the prescription and dealt with it. I am having issues with the pharmacy where I collect my prescritions. I came into gp practice at 15.00 on 17/08/22 to enquire about the prescription. The receptionist on duty was busy dealing with a gentleman. She was polite and organised with him and also managed the queue well. When she got to me she apologised for keeping me waiting and gave me her undivided attention. She was able to clarify the status of my current prescription and gave me advice on how to resolve my issues with the pharmacy. A great receptionist team is a valuable asset in all GP services. Thank you
Visited August 2022
Review titled The Shirley Health Partnership
Replied on 30 August 2022
Thank you for your kind feedback which we will share with all our reception team and our practice staff.