The Shrewsbury Centre
Shrewsbury Road, Forest Gate, London, Greater London, E7 8QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pregnancy checkup
Rated 1 star out of 5
by Arushiben - Posted on 09 November 2024
I going for my pregnancy checkup. They ask my book appointment by call or online. If I m there you need book appointment immigetly . I called ok b time 12:00 . After 1 hour call waiting then ask me appointment open after 2:00 . So can I wait 1 hour again ?? It's not fare .. not good service
Visited November 2024
Review titled The Shrewsbury Centre
Replied on 15 November 2024
Dear Arushiben, Thank you for your message. I am sorry to hear your experience and I understand how frustrating it can be to have to wait longer than expected. It sounds like there was some miscommunication or delay in the appointment process, which I agree is not ideal. If you're still waiting for an appointment, I would suggest you to contact the practice, so that we can explain the appointment booking process. If you need assistance or have further questions, don’t hesitate to contact me. I hope your appointment goes smoothly after this delay. M Rajan Practice Manager
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Review titled Very good Practice
Rated 5 stars out of 5
by Sylvia - Posted on 09 October 2024
Went for my flu vaccine and the Nurse was so friendly and professional. I hardly felt the needle and she was so very calm ut put me at ease. I am very impressed with the Nurse and the Practice
Visited October 2024
Review titled The Shrewsbury Centre
Replied on 15 November 2024
Dear Sylvia, Many thanks for the positive feedback. It sounds like the nurse really made a positive impression on you with her professionalism and calming presence. It's always great when a healthcare provider can make what might be an uncomfortable experience feel smooth and easy. I will pass this on to the nursing team and we will continue to aim to give excellent patient care. Thank you once again. Best regards, M Rajan Practice Manager
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Review titled No contact telephone number
by Anonymous - Posted on 30 October 2024
Impossible to contact this clinic because they dont advertise a telephone number and, at the time of writing, the number on their appointment letter is unresponsive/out of action (0207 363 9416)
Visited October 2024
Review titled The Shrewsbury Centre
Replied on 20 November 2024
Dear Patient, Thank you for feedback. We would like to clarify that the telephone number you have provided (0207 363 9416) does not belong to our surgery, and we are not associated with it. We apologize for any confusion this may have caused. If you need to contact us, please refer to the correct contact details provided on our surgery website - www.shrewsburyroadsurgery.co.uk. Should you need further assistance, feel free to come to the surgery and we will be happy to help. Thank you for your understanding. Mira Rajan Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Farzana Kamran - Posted on 09 August 2024
Had an appointment today with nurse was helpful and has a good personality spoke and explained the procedure clearly happy with staff and service
Visited August 2024
Review titled The Shrewsbury Centre
Replied on 15 November 2024
Dear Farzana Kamran, Thank you for sharing your feedback! We're so glad to hear that your appointment went well and that the nurse was helpful and clear in explaining the procedure. It's great to know you had a positive experience with both the staff and the service. We truly appreciate your kind words! Best Regards, M Rajan Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rabiya Adam - Posted on 05 June 2024
I accidentally ended up with gp path finder clinic while using nhs app on line and ended up getting removed from Shrewsbury clinic. I was so upset and after having a sleepless night and with the help of lovely ladies at the surgery I got re registered with them I have been with this clinic since 1983 and have always been happy with the service they have given to me Specially lately I am getting extra care and I am shocked myself at times to expect this kind of service from them They have with very prompt with my requests I would never ever dream of leaving this clinic and hoping to stay with them until my last breath I would not swap them with anyone in my lifetime and as far as I am concerned I would Rate them as one of the best clinic in Newham this is not me just saying this I get the same remark from my family members and friends who use thier practice as well So well done to everyone at the clinic including the gp's and keep up the good work going forward
Visited June 2024
Review titled The Shrewsbury Centre
Replied on 05 August 2024
Dear Rabiya, Thank you for your wonderful response, we will feed this back to the team. It is really encouraging for the team to hear such positive reviews and will be much appreciated by all. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service. Thanks again. Regards, M Rajan Practice Manager
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Review titled Considerate
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Unfortunately I was late for a nurses appointment yesterday and I could not be seen. I had to rearrange it in a few weeks time. I got a call this morning to say if I'm free a slot has opened up today and I jumped at the chance. They remembered my situation and tried to get me seen ASAP not delaying the test. I thought this was extremely considerate and proactive. Anyone else I imagine would have just left it given that the appointment was rescheduled for a later date. Overall impressed with this level of service. Thank you!
Visited May 2024
Review titled The Shrewsbury Centre
Replied on 05 August 2024
Dear Patient, Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service. Regards, M Rajan Practice Manager
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Review titled Very helpful service
Rated 5 stars out of 5
by Nusrat - Posted on 31 May 2024
Hello Today I had extremely good service from the Nurse. I am very happy she was very professional and explained the process and made me feel at ease Thank you very much Will definitely recommend
Visited May 2024
Review titled The Shrewsbury Centre
Replied on 05 August 2024
Dear Nusrat, Thank you for your feedback, it is always good to hear from patients when they have had a positive experience. We share feedback with the relevant individual, thank you for taking the time to leave a review. Regards, M Rajan Practice Manager
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Review titled Never get appointment
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
Last 2 days I’m trying to get an appointment to see the doctor I tried to connect from 8am and more than 30times I tried to connect the call. By 8.20 the call was connected and I was 19 on the queue. When my turn came it was 9 am and they simply said there is no appointment available for today. For an appointment I was on call waiting for an hour but no appointment at the end. I took day off from work to see the doctor. Every time it’s same. Never get appointment when we needed
Visited April 2024
Review titled The Shrewsbury Centre
Replied on 05 August 2024
Dear Patient, Thank you or your feedback, I am disappointed to read that you didn't receive the service you needed. Our appointment booking policy does include in person advance appointments and on the day if appointments still available. I am sorry that due to high volume of telephone calls, our patients find difficult to reach us on the via telephone soon. We also offer appointments online via system one online and the NHS app. More information can be found on our website www.shrewsburyroadsurgery.co.uk Regards, M Rajan Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Bruno - Posted on 02 April 2024
The new NHS app makes it really quick to get in touch with my GP. By filling out the query form I then was notified of my phone consultation which happened and prescription was sent to my pharmacy.This service is really efficient and saved alot of time.
Visited April 2024
Review titled The Shrewsbury Centre
Replied on 11 April 2024
Dear Sue, Thank you so much for taking the time to post your comments online, your feedback is very much appreciated. Kind regards, M Rajan Practice Manager
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Review titled Rude Staff
Rated 4 stars out of 5
by DunnM - Posted on 07 March 2024
I’m so fed up with the attitude of staff at the Shrewsbury Road Surgery, I have been a patient for 57 years and within the past year the arguments and hurdles that are in the way of getting answers to text messages when the doctor wants to see you is getting ridiculous. Let me explain my story, after a transverse back fracture and ongoing problems, two weeks ago I was sent for an X-ray at Newham hospital for pain in my groin and leg since the accident. In the meantime I’m booked to have nerve block injections to help my pain at the Holly Hospital which was excellent treatment, Yesterday 5th March, I receive a text message saying I needed to speak to the doctor over the results of my X-ray which I’m sure you can appreciate are important with everything that’s going on. Today the receptionist is making the whole conversation difficult and challenging, I’m being told it will be a month before I can see the doctor, I’m doing my best to be polite and trying to explain my situation but the receptionist is hostile and negative towards me. I just need a phone call or even an email sent to just let me know what’s going on after waiting two weeks already, There needs to be a better system in place so patients can gain access or a call is immediately booked so the Dr can discuss this with the patient or details can be placed on the NHS app that we use only I can see that my X-ray needs to be discussed but there’s no details of the reason behind this. Please can someone listen and take on board the problems we face with the attitude of one of the receptionist and why we have to jump through so many hurdles after you have made contact with the patient over a problem that’s been highlighted. Happy to have a meeting to discuss this further only changes are needed.
Visited March 2024
Review titled The Shrewsbury Centre
Replied on 08 March 2024
Dear Patient, Thank you for your feedback and I am sorry that this has happened. I can investigate the concern further so please contact me to discuss the issue. Mira Rajan Practice Manager