The Smethwick Medical Centre
Regent Street, Warley, Smethwick, West Midlands, B66 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment
Rated 3 stars out of 5
by Elizabeth - Posted on 12 July 2024
I was very unhappy with the service I received from the receptionist at the time of the call who said she would ring me back if appointment came up.I must say she did keep her word and rang me back
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 23 July 2024
Dear Elizabeth, Thank you for taking the time to leave a review. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled In relation to other review feedback
Rated 3 stars out of 5
by Ian - Posted on 05 July 2024
The practice rectified the problem from last review I had a call back from surgery to tell me they will speak to chemist to prescribe something for me I was just frustrated after op
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 08 July 2024
Dear Ian Thank you for your review. We are so pleased to see that your concern was resolved with the Practice. Kind regards Frankie Patient Experience Team
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Review titled Not happy
Rated 3 stars out of 5
by Ian booton - Posted on 05 July 2024
Had surgery for a inguineal hernia wednesday tried to ring practice 8.00am no 30 in que at the end didn’t help said it was full tried to explain pain in stomach and said try 111 that says walk in centre can’t even sit upright yet so left in pain over the weekend till Monday no one cares
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 08 July 2024
Dear Ian I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our patient services team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. Kind regards Frankie Patient Experience Team
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Review titled Difficult to get an appointment
Rated 2 stars out of 5
by Sarah - Posted on 20 June 2024
I've called at 8 o'clock for 3 days in a row to try to get a telephone appointment. Waiting in the phone for between 45 minutes and an hour to be told there are no appointments left. Poor access! Not able to book non urgent appointments in advance.
Visited June 2024
Review titled The Smethwick Medical Centre
Replied on 27 June 2024
Dear Sarah I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Again, I am very sorry that you have struggled to access your Practice's services. Kind regards, Holly Patient Experience Officer
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Tried to book an appointment was told to call at 8am or if I wanted a face to face then go to surgery at 8am was second person in queue to be told only telephone anytime after 9:30am why can’t a face to face appointment be given my son has been suffering with his skin for a long time always unable to get an appointment I have had to pull him out of school again today and am still waiting for call which I was promised 9:30am. Staff are rude only care about there false eyelashes speak to patients like something on the bottom of there shoe no respect
Visited April 2024
Review titled The Smethwick Medical Centre
Replied on 30 April 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible telephone system
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
I called and was 4th in the queue. Held for 37 minutes. Call was answered and cut off by call handler. I had been asked to call to book a medication review. Is there only 1 person answering the calls? Not an acceptable wait time and not acceptable to be cut off by the very people who have asked you to call. Abysmal service and getting worse every time.
Visited January 2024
Review titled The Smethwick Medical Centre
Replied on 17 January 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Great practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
Visited the practice nurse for my wife to have a blood test and blood pressure check as recommended by the local Orthopaedic hospital. The practice nurse was really great putting my wife at ease- there was a good explanation of the results. After consulting one of the doctors, medication was given to reduce the high blood pressure issue. Hopefully this will result in my wife having a future knee operation. All this as a result of seeing the practice nurse- thank you to that person for being thorough and caring in their approach.
Visited January 2024
Review titled The Smethwick Medical Centre
Replied on 17 January 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Unprofessional behaviour
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Exactly 8am had to call to book appointment even its extremely busy time for school run but I got appointment today but doctor called me exactly 2.57pm and I was driving for school I called back after three minutes lady told me doctor will try again for two attempts so I was keep waiting for the doctor call but she never called again and put on system that she attempted 3 times and finished my son's appointment so unethical and unprofessional behaviour
Visited June 2023
Review titled The Smethwick Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled no problem with the people at the practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2023
my gripe is trying to get someone to answer the phone i have been trying for two days it just comes up as engaged i cant even speak to someone for a call back
Visited March 2023
Review titled The Smethwick Medical Centre
Replied on 02 June 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Receptionist Incorrect advice - no responsibility thereafter
Rated 1 star out of 5
by I S - Posted on 30 March 2023
On 27/03/2023 tried to make appointment (8am) for daughter in person, in relation to letter sent from hospital. Was told my receptionist an inhaler would be issue and appointment is not required. Four days later, there is no inhaler prescribed. Visited the surgery, the receptionist has now told me I need to now make an appointment for my daughter. (which I tried to do on Monday) As they initially gave the incorrect advice, I requested them to provide and appointment now. (as it is their error) Was told they can’t offer an appointment. It is useless to try and phone at 8am in the morning, that is why I went in person to the surgery and queued outside on the 27th. There is no record of the conversation on my daughter’s record. Why is the receptionist making medical decision for my daughter? this should only be done by a doctor. Why is the receptionist not recording the request/conversation against the patient record? Why is the no accountability for the surgery to fix it’s errors? I will now need to wait outside for the surgery to open at 8am. This will again affect my work. GP practice is useless.
Visited March 2023
Review titled The Smethwick Medical Centre
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer