The Smethwick Medical Centre
Regent Street, Warley, Smethwick, West Midlands, B66 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easily accessible with friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
The staff were very welcoming and doctor was very attentative. The doctor took time to understand and was very clear on the diagnosis.
Visited February 2025
Review titled The Smethwick Medical Centre
Replied on 27 February 2025
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Disappointed in the manner of communication from doctor
Rated 3 stars out of 5
by Sandra Dougherty - Posted on 27 February 2025
Received a txt via doctor regarding medication.. it’s clear my notes were not read too well.. I would have appreciated if doctor understood why I requested what I did and understood that I’ve been advised by other medical professionals to keep taking my medication to help alleviate the symptoms. Also a telephone conversation would have been a better option than a text.
Visited February 2025
Review titled The Smethwick Medical Centre
Replied on 05 March 2025
Dear Sandra, Thank you for taking the time to leave a review and provide feedback on your experience. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Computer System
Rated 2 stars out of 5
by Janet Guest - Posted on 26 February 2025
I’m an 81 year old and have been with the practice for my whole life. The practice has recently introduced a computer based appointment system. I am not computer literate or have access to a computer system so I cannot book an appointment this way. It waa a real battle recently to book an appointment and I had to complete a form which I believe will be the norm going forward. I felt uncomfortable answering some questions to the Receptionist as they were of a private nature. As I was unable to book on the computer system I was offered an appointment three weeks later. I appreciate it may be a good fit for some people but it is not for me. I expect to be able to call and book an appointment and see a doctor in a timely manner. Service of late is really poor and you must consider the patient’s needs.
Visited February 2025
Review titled The Smethwick Medical Centre
Replied on 27 February 2025
Dear Janet, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled New system is worse than the old one
Rated 1 star out of 5
by Ian Cree - Posted on 03 December 2024
Booked an inperson appointment (filtered it) with a GP at 11:10 for today so I could leave work to attend. Arrive at the gp surgery to see the gp I was meant to be seeing behind reception for over five minutes before he went back to his room. The girl at reception says my appointment was a call back - it wasn’t I filtered it and there was no stupid phone symbol next to the appointment before I booked it - but she would message the docotor. I then get called back to reception and am told the docotr will not see me because he phoned three times in the morning and I didnt answer - god forbid I have a job. I’ve now got to wait another week to have a phone appointment at some point between 2 and 5 because the times the online system give are just placeholders. Joke of a surgery.
Visited December 2024
Review titled The Smethwick Medical Centre
Replied on 13 December 2024
Dear Ian, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Appointment
Rated 3 stars out of 5
by Elizabeth - Posted on 12 July 2024
I was very unhappy with the service I received from the receptionist at the time of the call who said she would ring me back if appointment came up.I must say she did keep her word and rang me back
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 23 July 2024
Dear Elizabeth, Thank you for taking the time to leave a review. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled In relation to other review feedback
Rated 3 stars out of 5
by Ian - Posted on 05 July 2024
The practice rectified the problem from last review I had a call back from surgery to tell me they will speak to chemist to prescribe something for me I was just frustrated after op
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 08 July 2024
Dear Ian Thank you for your review. We are so pleased to see that your concern was resolved with the Practice. Kind regards Frankie Patient Experience Team
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Review titled Not happy
Rated 3 stars out of 5
by Ian booton - Posted on 05 July 2024
Had surgery for a inguineal hernia wednesday tried to ring practice 8.00am no 30 in que at the end didn’t help said it was full tried to explain pain in stomach and said try 111 that says walk in centre can’t even sit upright yet so left in pain over the weekend till Monday no one cares
Visited July 2024
Review titled The Smethwick Medical Centre
Replied on 08 July 2024
Dear Ian I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our patient services team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. Kind regards Frankie Patient Experience Team
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Review titled Difficult to get an appointment
Rated 2 stars out of 5
by Sarah - Posted on 20 June 2024
I've called at 8 o'clock for 3 days in a row to try to get a telephone appointment. Waiting in the phone for between 45 minutes and an hour to be told there are no appointments left. Poor access! Not able to book non urgent appointments in advance.
Visited June 2024
Review titled The Smethwick Medical Centre
Replied on 27 June 2024
Dear Sarah I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Again, I am very sorry that you have struggled to access your Practice's services. Kind regards, Holly Patient Experience Officer
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Tried to book an appointment was told to call at 8am or if I wanted a face to face then go to surgery at 8am was second person in queue to be told only telephone anytime after 9:30am why can’t a face to face appointment be given my son has been suffering with his skin for a long time always unable to get an appointment I have had to pull him out of school again today and am still waiting for call which I was promised 9:30am. Staff are rude only care about there false eyelashes speak to patients like something on the bottom of there shoe no respect
Visited April 2024
Review titled The Smethwick Medical Centre
Replied on 30 April 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible telephone system
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
I called and was 4th in the queue. Held for 37 minutes. Call was answered and cut off by call handler. I had been asked to call to book a medication review. Is there only 1 person answering the calls? Not an acceptable wait time and not acceptable to be cut off by the very people who have asked you to call. Abysmal service and getting worse every time.
Visited January 2024
Review titled The Smethwick Medical Centre
Replied on 17 January 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team