The Station Practice
Station Plaza Health Centre, Station Approach, Hastings, East Sussex, TN34 1BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Valuable help from Station Practice Pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I was very impressed with the service I received from the pharmacist at the Station Practice Pharmacy. He helped with advice on my new medication and reassured me, he was friendly and helpful. It made me feel more confident about the next steps of my treatment and his knowledge made a real difference. My prescription was made available very quickly too and the Pharmacist helped with this as well along with advice about my NHS certificate for prescriptions. Thank you
Visited December 2024
Review titled The Station Practice
Replied on 28 January 2025
Dear Patient, Thank you for your kind feedback, this has been passed over to the practice team. We are pleased you are happy with the service you have recently received. Kindest regards Practice Manager
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Review titled Lack of duty if care
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
I called to make an appointment regarding serious mental health issues that my practice is aware of. I was 14 in the queue. When I eventually got through I was told that I had to call again in the morning to try again to get an appointment. I was very clearly distressed and told the receptionist that I had serious health issues and could I make an appointment now for tomorrow and was told no I would need to call back at 8am. I asked if I could speak to someone on the phone but was told that there was nobody available and to call back in the morning. There was no duty of care. I was not asked if I was suicidal or had or would harm myself. I was not given any advice regarding other options of getting help just to try again to get an appointment in the morning. I have no words to describe how this has worsened my condition.
Visited December 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear patient, I was sorry to read about your recent experience with the practice for which I sincerely apologise. Sadly you didn't leave your name so I am unable to contact you directly. Please can I ask you call and ask to speak to the reception manager who will be able to support you as soon as possible. Kindest regards Practice Manager
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Review titled Flu vaccination
Rated 4 stars out of 5
by Nigel Buckle - Posted on 20 October 2024
All went very smoothly. A friendly team was in charge, and there was almost no waiting. A very good service.
Visited October 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear Nigel Buckle, Thank you for your kind positive feedback on the flu clinic, I will pass over your comments to the team involved. Kindest regards Practice Manager
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Review titled Vaccination
Rated 4 stars out of 5
by Ian - Posted on 05 October 2024
Well organised, efficient,friendly and quick. If only the waiting for my kidney stones procedure was as quick...
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Ian, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Gay - Posted on 07 October 2024
We were greeted nicely and were in and out within 10 minutes when we attended the flu vaccination clinic. A cheerful nurse and well run experience.
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Patient, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Annual 'flu vaccination programme
Rated 5 stars out of 5
by Mary - Posted on 05 October 2024
Everything went smoothly this morning, the clinic was busy but staff were efficient and friendly. A big 'Thank you' to everyone who makes this happen for us!
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Mary, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Flu clinic
Rated 5 stars out of 5
by Christine - Posted on 07 October 2024
Excellent service. From the minute we arrived we were greeted by a cheerful & helpful receptionist, the nurses undertaking the jabs were also cheerful & jab was painless. Walk in clinic with minimal wait Thank you
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Christine, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Flu Vaccination
Rated 4 stars out of 5
by Ryan Mascord - Posted on 19 October 2024
As I have been going to this practice for some time, the yearly flu vaccination was very well organised, I had a very short waiting time, quick and painless delivery of the shot and no problems at all with a friendly and well trained staff on hand.
Visited October 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear Ryan Mascord, Thank you for your kind positive feedback on the flu clinic, I will pass over your comments to the team involved. Kindest regards Practice Manager
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Review titled Flu Vaccine 05Oct24
Rated 5 stars out of 5
by Mark - Posted on 07 October 2024
Had my flu vaccine 05Oct24 at the Station Practice. Very well organised, friendly and professional as usual. The office manager was excellent as usual, the nurses friendly, organised and professional. Directions clear, queue moved quickly. Very good experience. Well done, and thank you.
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Patient, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Quick and Efficient
Rated 5 stars out of 5
by Emma - Posted on 12 October 2024
Went for my flu jab, The staff were friendly and chatty, It only took a couple of minutes in a small queue (about 3 people in front of me) and I was out.
Visited October 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear Emma, Thank you for your kind positive feedback on the flu clinic, I will pass over your comments to the team involved. Kindest regards Practice Manager