The Unicity Medical Centre
159-161 Commercial Road, Portsmouth, PO1 1EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
The staff are just brilliant at this practice. So friendly and helpful. The nurse I saw noticed I’d recently visited the walk in centre and asked how I was despite me being there for something else. Great service all round.
Visited February 2024
Review titled The Unicity Medical Centre
Replied on 19 February 2024
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be brilliant, friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Amazing team who go above and beyond to help. Clean and modern environment. Very welcoming. thank you for all that you do.
Visited January 2024
Review titled The Unicity Medical Centre
Replied on 16 January 2024
Dear Patient, Thank you for your feedback. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
The service has been good so far. Appointments started within reasonable timescale. Slightly disappointed by the delay in seeing a doctor face to face but far better than previous practice. Overall happy.
Visited January 2024
Provided by Working Feedback
The Unicity Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Doctor was very friendly and helpful. I felt like my problem had been listened to and delt with appropriately.
Visited January 2024
Provided by Working Feedback
The Unicity Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
From staff to the Doctor especially my last visit with was very good . Very experienced And professional
Visited January 2024
Provided by Working Feedback
The Unicity Medical Centre has not yet replied.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
I had a very early appointment for a blood test(I have fatigue issues so early mornings are difficult for me) but this was cancelled due to staff illness. Fair enough. However the text was only sent to me within 15 mins of the appointment by which time I was in the car and didn’t hear it arrive. I had looked at my texts when I first got up. If reception had only phoned I would have answered and got cancellation before I went all way through in to surgery.
Visited January 2024
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 January 2024
Dear Patient, We are very sorry that this was your experience at Uni-City Medical Centre. When we cancel appointments due to events such as staff sickness we do need to let the patients, that it effects, know as soon as possible and text message is usually the most efficient way to achieve this. If you would like to discuss this further then please contact us directly. Many thanks, Uni-City Medical Centre
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Review titled Very unreliable
Rated 2 stars out of 5
by Anonymous - Posted on 23 July 2024
Multiple appointments have been cancelled by the practice at very late notice or rearranged to a later time. It has been difficult to book appointments around work when they cancel them so often. A couple receptionists have been rude or just unhelpful on the phone. I turned up to one appointment just to find out the receptionist had booked in the wrong thing for me, leading me to have to leave and book in another time which was another week away. Another time, I was not told I had to fast for a blood test I had booked so when I turned up to the appointment, I again just had to leave and rebook. The doctors themselves i cannot fault, they are lovely. I have never experienced more unreliability than i did in just 6 months of being a member of this practice.
Visited January 2024
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Many thanks for your feedback. We are sorry to hear that your appointments have been re-arranged or cancelled at late notice; and are sorry to hear that you have experienced rudeness from our receptionists. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Call was made during time window given, was given plenty of time to give my own views & to listen to advice of the health professional
Visited January 2024
Provided by Working Feedback
The Unicity Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Martin - Posted on 15 January 2024
The receptionist was very polite Said she would put my request through It was all sorted within 30 minutes Excellent service
Visited January 2024
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 16 January 2024
Dear Martin, Thank you for your feedback. It is great to hear that we provided you with an excellent service. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2023
Saw a physicians associate, who it felt like wasn’t listening to me, was rushing to get through the appointment and hadn’t read my medical history or what medications I was taking. Was told I needed a blood test but not what to do about it. Very disappointed in how I was spoken to. Then called up reception and spoke to a receptionist about the blood test, she was so lovely, honestly could not praise her enough. Happy to book it for my and inform me all the dates and happy to wait whilst I checked my calendar.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you felt as though you weren't listened to. We are however pleased that the receptionist who helped you was lovely. Your comments will be passed onto the team. Many thanks, Uni-City Medical Centre