The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring practice with patient care at the heart
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2023
I have been registered with this practice for 6 months. The triage experts, the GPS and the receptionist are knowledgeable, caring, calm and put patient care first. I wouldn’t hesitate in recommending this practice
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you so much for your feedback. Getting the balance right between efficiency, showing care and remaining calm under pressure are key skills our team have in bundles but as you can imagine it takes a lot of work. It is lovely to hear the positive impact this has on our patients. I will ensure I share your thoughts with the whole team. Many thanks, Dr Steely, GP Partner
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Review titled A great improvement
Rated 4 stars out of 5
by DBerry - Posted on 18 January 2023
Having previously had a poor experience a couple years back with this surgery I’m pleased to say they have really turned the boat around, and been providing quick and efficient organisation and care. It can’t have been an easy task under such enormous workload and stress in the current climate, I am very impressed with the change and hope all the staff can find pride in their work with this and everything else.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear D Berry, Thank you for your feedback. Our whole practice team has worked very hard to improve our service - balance efficiency with continuity and high quality care. It is wonderful to hear that you can see and feel the impact of this hard work. I will ensure that your comments are passed on to our team. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Professional. Caring. Thorough. Reassuring. I have been looked after by this surgery since moving to Reigate 15 years ago.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback. It is wonderful to hear you have had such a good experience throughout your time registered with us. We are working hard to ensure your experience translates to all our patients and that we continue to improve. I will ensure your positive comments are passed on to our whole team. Dr Steely, GP Partner
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Review titled Received excellent and fast consultation
Rated 5 stars out of 5
by DavidH - Posted on 16 January 2023
I attended a routine appointment at hospital where an extremely high blood pressure reading was obtained by nursing staff. My consultant advised me to contact my GP at the Wall House Surgery without delay. I telephoned the surgery and was triaged and was given an urgent appointment with my GP the next morning. I have seen him 3 times this week for urgent interventions and a probable urgent referral to a Specialist Consultant. I could not hope for better care.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear David H, Thank you for taking the time to feedback. I hope that your episode of high blood pressure is now resolved and a distant memory. Our team work very hard to ensure that our patients experience their care in this way and that our systems can respond to urgent matters, such as this, in an efficient way. I will pass on your comments to those involved. Many thanks, Dr Steely, GP Partner
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Review titled Above and Beyond
Rated 5 stars out of 5
by Julia - Posted on 02 February 2023
The nursing care I have received over the last month for my post surgery wound care has been outstanding. Needing regular dressing changes throughout the week I’ve been so lucky during such busy schedules the nurses have to have a continuity of care and wound is healing really well. But more importantly even, is the kindness and care with which I’ve been treated, always effervescing with joy and positivity my nurse has not just helped heal a wound but made me feel brighter and encouraged in the time she has taken in chatting with me whilst attending to the wound care. In our busy world holistic care like this heals more than just surgical wounds. Super grateful, thank you.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Julia, Thank you for taking the time to provide this lovely feedback. I hope by now that this episode is just a distant memory for you and you are recovered. Our nursing team work tirelessly to provide wonderful care and I am so pleased that you benefited from their input in this way. I will ensure that the team involved receive this feedback as it makes such a positive difference. Many thanks, Dr Steely, GP Partner
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Review titled Excellent treatment
Rated 4 stars out of 5
by Christine Kirby - Posted on 08 March 2023
I had an annoying dark patch on the side of my face. When it got larger and changed texture, I went to the Wallhouse to get it checked. It was immediately identified as a harmless seborrheic kinosis (senile wart!) and I was offered an appointment the following week to have it removed. It was a painless procedure and, after a couple of days, it had completely healed. Now, a few weeks later, there’s no sign it was ever there. The attention I received was friendly, relaxed and highly professional. My thanks to all concerned.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Christine, Thank you for sending us your feedback. I am so pleased to hear your issue is now resolved and you had such an great experience. Our team work really hard to be efficient and caring and it is lovely to be able to hear how this has impacted patients. I will ensure that your compliments are passed on to those involved. Many thanks, Dr Steely, GP Partner
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Review titled Great team
Rated 5 stars out of 5
by Ian Temple - Posted on 13 January 2023
I have had a couple of instances of ill health in the last six months. On both occasions the Wallhouse triage system worked extremely well and I was able to either see or speak to a doctor within a few hours. They were caring, thorough and understanding in their approach. An all round excellent experience.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Ian, Thank you for your feedback, we appreciate you taking the time to leave these comments. It is really important to us that patients feel we are efficient yet keep care at the heart of what we do. I will ensure I pass on your positive review to our staff as it makes a huge difference to them to know the impact they have. Many thanks, Dr Steely, GP Partner
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Review titled Good patient care
Rated 4 stars out of 5
by Rachel - Posted on 13 March 2023
This practice wants to do the right things for its patients. The GP gave me an extended slot as I was upset about retelling my medical history. She was very patient and kind. Another time I have misplaced my son’s medication at this school and when I walked in on a Saturday the staff went out of their way to get me a replacement prescription. Patient care is at the heart of this practice.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Rachel, Thank you for sharing your experience of our team and the practice. It is really important to us that patients feel our efforts to maintain this approach. Our staff work hard at this and it is lovely to hear how much of a positive impact it has on patients and their relatives. I will make sure that our team receive your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Good local practice
Rated 5 stars out of 5
by Roger Phillips - Posted on 05 December 2022
I needed to alter a blood’s appointment at short notice so went to the surgery to discuss. The receptionist checked if the phlebotomist could see me there and then but this wasn’t possible. She then promptly gave me the necessary paperwork to take to local hospital where I was seen after a short wait. I was back home a little over one hour from start to finish. Well done Wallhouse.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mr Phillips, Thank you for taking the time to feedback on your experience last year. I apologise for the delay in responding to you, we are implementing a plan to respond to all our reviews regularly. I will ensure that your positive comments are fed back to our team. Dr Steely, GP Partner
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Review titled Excellent triage service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
The system of calling to be triaged worked very well. The staff member I spoke to was professional, compassionate and listened and repeated what I said to ensure clarity. I was clear on what the next steps were and I was called back the next morning to arrange an appointment. During the appointment I was reassured that I have made the right choice to ask for an appointment (I was concerned that the surgery was very busy with people worse off than myself). I was very happy with the treatment I received for myself and my daughter. We were able to get medication straight after the appointment. All in all the service was efficient, professional and my concerns were taken seriously and we were treated very well indeed. The service was an excellent experience and much easier than making an appointment in the past. The triage system works very well.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your comments and feedback on our triage appointment system. Our entire team is involved in making this process work for patients. We appreciate that it has been an adjustment for patients and their carers; getting this bit of our service right is crucial and we continue to review it regularly. I am really pleased that you found the system clear and efficient, I will ensure that our staff receive your compliment. I hope the issues you had a now a distant memory and you and your daughter all well. Many thanks, Dr Steely, GP Partner