The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Service
Rated 5 stars out of 5
by Jayne - Posted on 28 March 2024
Exceptional service from The Wall House today. After completing an online appointment request form , I was contacted two hours later offering me a face to face GP appointment that afternoon. The GP was very thorough and understanding. Immediately after the consultation I saw the nurse for blood tests. Within one hour of the appointment I was at home having collected my prescribed medication from the pharmacy. A fantastic service from all involved!
Visited March 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Jayne, Thank you for your feedback, we are really pleased to hear how well you found the online appointment request system and that your experience was so positive. We will ensure that your comments are passed along to our whole team. Many thanks, Dr Steely, GP Partner
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Fantastic appointment, very thorough. Felt listened to and lots of suggestions made. A positive experience.
Visited March 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Anon, thank you for taking time to leave a review we really appreciate your feedback and we are so glad you felt you had such a good experience. Many thanks, Dr Steely, GP Partner
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Review titled Great appointment with nurse
Rated 5 stars out of 5
by Grace - Posted on 06 March 2024
I had my travel vaccinations today and had a great experience with the nurse at the surgery. She was very kind and made me feel at ease in my appointment, thank you!
Visited March 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Grace, thank you for leaving your feedback and five start review, we will pass along your comments to our nursing team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Felt listened to - helpful staff in getting appointments- doctor very sympathetic and pleasant- really appreciate the ring back service which saves you hanging on the line
Visited February 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for your comments and review. We are pleased that so many patients are taking advantage of the ring back service. Please also remember you can submit a form via our website too. Regardless of which process you use your information is taken in the same order as a telephone call. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Rosemary - Posted on 29 January 2024
I had an appointment for a blood test this morning. I am always nervous, but the healthcare practitioner immediately put me at my ease and was so efficient and deft that I was in and out in record time! I was very impressed.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Rosemary, thank you for taking the time to share your experience with us. We will make sure to pass along your lovely comments, Many thanks, Dr Steely, GP Partner
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Review titled Caring efficient service
Rated 5 stars out of 5
by Barbara keast - Posted on 22 January 2024
I needed a prompt face-to-face appt due to a problem. I was seen at short notice by a very attentive physician who was pleasant, attentive and efficient. Tests taken and follow up contact by phone and text. I have had good service from this very busy surgery, over the past years with a few health issues.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Barbara, thank you for your feedback, we will ensure that the team member involved in your care receives your comments. We are pleased you found the alternative forms of communication helpful. Dr Steely, GP Partner
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Review titled Good practice
Rated 5 stars out of 5
by Veronica Booth - Posted on 26 January 2024
I was treated with kindness and respect as a person not a “patient”. The procedures were explained to me and I was encouraged throughout. I was impressed by the speed of the follow up phone call.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Veronica, thank you for your lovely comments our team works really hard to ensure patients have such an experience. Dr Steely, GP Partner
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Review titled Very thorough consultation
Rated 5 stars out of 5
by David H - Posted on 07 December 2023
I am very happy with the thorough care given to my various health issues by my G.P. at this practise and his referrals to Consultants where necessary.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear David, thank you for your lovely review, we are pleased to hear that you feel your issues and necessary referrals were managed well. We will pass along your comments to our team. Many thanks, Dr Steely, GP Partner
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Review titled Exceptional service
Rated 5 stars out of 5
by Kathryn Hibbert - Posted on 07 December 2023
Very thorough and caring GP consultation. Absolutely exceptional service from a very dedicated and knowledgeable doctor who took his time to comprehensively explain all potential medical options. Would not hesitate to recommend this practice. Very happy with everything.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Kathryn, thank you for your review, we will pass along your feedback to the team member involved in your appointment as well as a our wider team. Our teams are working hard to ensure all our patients have the same experience. Many thanks, Dr Steely, GP Partner
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Review titled Very good Nurse
Rated 5 stars out of 5
by Marlette - Posted on 29 November 2023
I was seen by a nurse for my Health Check and she was very friendly,efficient and reassuring. Thank you
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Marlette, thank you for your lovely review, we will pass along your feedback to the staff involved. Many thanks, Dr Steely, GP Partner