The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
My treatment today with the District nurse was great. She was very informative and explained everything very well. Thanks very much.
Visited August 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, our District nurses work under First Community Health and Care. They are a separate organisation to ours but I will ensure your feedback is sent across accordingly. Many thanks, Dr Steely, GP Partner
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
Fantastic doctors at this practice. I have always felt listened to and options explored well with me.
Visited July 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your positive feedback, I will pass this on to our team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Karen Baldwin - Posted on 05 July 2023
I cannot praise each nurse, GP and receptionist enough at the wall house. Each time I need to be seen I have been given an appointment, and also each professional I have dealt with has been caring and kind and taken time to listen to me,which I need at the moment with all I am going through, just couldn't ask to be with a better surgery than this one, I am so grateful to be a patient at the wall house , and I cannot give praise enough, thankyou all .
Visited July 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Karen, Thank you for your lovely comments. Kindness and care are key values of our organisation it is great to hear you have felt this in your experiences with the surgery. I will ensure that I pass along your compliments to the whole team, many thanks, Dr Steely, GP Partner.
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Review titled Great from start to finish
Rated 5 stars out of 5
by Lucy - Posted on 22 June 2023
I had a very smooth booking experience as I was able to use to on line portal rather than sit on the phone. When I arrived, the receptionist was lovely and updated all my families records as we had recently moved house. By the time I got upstairs to my appointment, it was already in the system. The nurse I dealt with was considerate and friendly and put me completely at ease. She was also very efficient and knowledgeable. Couldn’t fault my experience at all
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Lucy, Thank you for your feedback on your experience. We have been working hard to ensure our appointment systems work well for patients. Similarly, our patient services team have been improving our processes at reception to ensure they are as proactive as possible - making every contact count and avoiding duplication for patients where possible. This is an ongoing process but really good to demonstrate to the team the positive impact it has. I will share your compliments with our team, many thanks, Dr Steely, GP Partner
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Review titled Great staff
Rated 4 stars out of 5
by Mark mills - Posted on 27 June 2023
Hard working and dedicated. Despite the challenging demands on the nhs in general and this practice, I have always found the team kind and helpful. We also need to remind ourselves sometimes that we are blessed to even have somewhere to go when we’re ill.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mark, Thank you for your review. Delivering kind, patient centred, safe and efficient care are core values of our organistion. It is wonderful to hear that you have felt the impact of this approach in the service your received. I will ensure that our team receive your compliment, many thanks, Dr Steely, GP Partner
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Review titled Improved
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2023
Recent experience was good. Efficient, cheerful and better than expected. On time and caring service. Now awaiting the test results.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, we are really pleased that you feel there has been such improvement. Remember, if you download the NHS app, once the clinician has reviewed your results and commented this information will then be freely accessible to you via the app or online through your NHS account. If you have any concerns relating to accessing your results please get in touch with us. Many thanks, Dr Steely, GP Partner
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Review titled Appointment with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2023
The nurse I saw was very friendly and efficient. The appointment was easy to book via text message link.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, good to hear that you have found the online appointment system and booking links useful. We will continue to use innovations to make accessing care as easy as possible. I will share your compliments with our nursing team, many thanks, Dr Steely, GP Partner
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Review titled A caring experience.
Rated 5 stars out of 5
by Anthony J Morgan - Posted on 06 June 2023
I was highly impressed with my two consultations with the physicians associate and practice nurse. I found them to be very polite,caring and professional. The reception staff were also most helpful and polite.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anthony, Thank you for your feedback. We work as a team of clinical professionals, under the supervision of the GP partners. We are proud to have a dedicated, caring and knowledgeable team who deliver high quality care for our patients. It is great to hear that you had this experience when you needed support from us. I will ensure that the team receives your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Great doctor
Rated 5 stars out of 5
by Lyndsey - Posted on 13 June 2023
I couldn't fault our appointment today with the practice, swift easy check in , seen at exact appointment time and the doctor we saw was great, very pleasant manner, made us at ease immediately, and very clear and informative.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Lyndsey, thank you for your feedback. We are working hard to ensure all patients have a similar experience. Many thanks, Dr Steely, GP Partner
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Review titled Quick response
Rated 4 stars out of 5
by Nick Rogers - Posted on 23 June 2023
Within 24 hours spoke to a doctor who arrange a prescription for me. Worry for someone older who may struggle with technology, as when I called rather than take my details was told to email them in. Separately when in the surgery for a blood test on Saturday a working mum was told to come back during the week for a copy of a letter as the receptionist had only been there for 3 months and wasn’t on the system to print it off.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Nick, Thank you for this feedback - I am pleased you were able to use our system to obtain your prescription efficiently. We are aware that for some patients we will always require access to prescription requests in more traditional ways and will continue to work with this. However, the level of digital literacy we see in our older patients is pretty good and alongside our patient participation group and other partners we are developing interventions to improve this. Importantly, prescription requests must be taken in writing to avoid error and this is a whole NHS policy. With regards to the interaction you observed between another patient and patient services it is difficult to comment without a clear understanding of the situation. All our administrative and patient services teams have extensive training once they join us. As you can imagine the learning curve is substantial and we have had a significant expansion of our team in the last six months. I will raise this with our patient service team leads to ensure they have the opportunity to remind all new staff of when and how to seek help or clarification if they need it. Many thanks, Dr Steely, GP Partner