The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Wall House Surgery.
Reviews
-
Review titled Great staff
Rated 4 stars out of 5
by Mark mills - Posted on 27 June 2023
Hard working and dedicated. Despite the challenging demands on the nhs in general and this practice, I have always found the team kind and helpful. We also need to remind ourselves sometimes that we are blessed to even have somewhere to go when we’re ill.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mark, Thank you for your review. Delivering kind, patient centred, safe and efficient care are core values of our organistion. It is wonderful to hear that you have felt the impact of this approach in the service your received. I will ensure that our team receive your compliment, many thanks, Dr Steely, GP Partner
-
Review titled Great practice
Rated 5 stars out of 5
by Natalie Tynan - Posted on 11 May 2023
Amazing nurse. Very informative and very reassuring. I was cruet very anxious and she put all my worry’s to bed.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Natalie, Thank you for your feedback, I will ensure that our team member receives your compliments, Dr Steely, GP Partner
-
Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Had Respiratory review with the nurse. She was very friendly and positive. The consultation was explained and each section demonstrated concisely. Thank you
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, our team work very hard to communicate well with patients and their relatives and it is great to hear the impact this makes. I will pass along your compliments. Many thanks, Dr Steely, GP Partner
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Well organised, proactive, friendly s as no professional. despite having grown substantially the surgery continues to proved an excellent service
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, we are growing as our list expands to take in new residents and as we are not able to restrict our growth we are working hard to ensure that the quality of the service we are providing remains high. It is wonderful to hear that this is your experience and I will ensure all of the team involved receive your compliments. Many thanks, Dr Steely, GP Partner
-
Review titled Fantastic nurse
Rated 5 stars out of 5
by pip skinner - Posted on 19 May 2023
The nurse who just gave my family our travel vaccinations was fantastic. She was extremely patient and kind to my daughter who was very nervous. Thank you
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Pip, Thank you for taking time to pass along this feedback. I will pass this on to the team member involved, many thanks, Dr Steely, GP Partner
-
Review titled Great Practice, Efficient and the staff are very helpful
Rated 5 stars out of 5
by Aneeka - Posted on 04 May 2023
Over the last year I have had several appointments as well as some follow up help with medication following a surgery. I have found it’s easy to get an appointment and everyone I have spoken to (reception staff, nurses and GPs) have been friendly, caring, professional and helpful. Thank you for your continued help and thorough aftercare/follow ups.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Aneeka, Thank you for your feedback, our teams work very hard to ensure that patients can access the right appointment and the right time and with the right professional. It is great that you feel this is your experience. I will ensure our team receive your compliment, many thanks, Dr Steely, GP Partner
-
Review titled Excellent ongoing care and support
Rated 5 stars out of 5
by Janice Dickson - Posted on 06 May 2023
I have several health issues, some of which have flared up recently and I have had to make frequent phone calls and visits to the Wall House Surgery. Without exception, everyone I have come into contact with (receptionists, assessment team, nurses, doctors) have been kind, patient and supportive, even when I have been very reluctant to accept the inevitable trip to hospital. My health issues have a huge impact on my quality of life but I am so grateful I am registered with the Wall House Surgery, where I always receive excellent care. During the last week, which has been very difficult, several members of the team have gone 'above and beyond' to do all they could to help. Thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Janice, Thank you for your feedback for our team. We are really pleased to have been able to support you through this time. I will ensure that I pass along your compliments to the teams involved, they are all very dedicated to what they do and caring for our patients in a way which delivers the experience you describe. Many thanks, Dr Steely, GP Partner
-
Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
Can’t fault my recent experience with The Wall House in relation to care for my elderly father. All staff I came in to contact with were caring and empathetic. The triage process was extremely efficient. I was kept up to date with progress and we were fortunate to be visited at home by the ucr team who treated my father with dignity and respect. I needed to visit the surgery to collect a prescription due to processing issues at the local pharmacy and again, the reception staff were efficient and helpful. Follow-up care has been arranged and throughout my interactions with them, the whole team have been proactive and helpful. Feel incredibly fortunate to have received this level of care and service at a time when resources are so stretched. Well done Wall House and thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback about the experience you and your father have had. We work hard to ensure that accessing appointments is efficient and straight forward but also promotes continuity and appropriate follow up for those more complex issues. I am pleased to hear that at each point of interaction with our team you felt cared for and proactively helped by our staff. I will be sure to pass this along to the team. Many thanks, Dr Steely, GP Partner
-
Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Whenever I contact the surgery they are really quick to respond. Tonight I contacted the surgery for some old test results from 2021, within 90 minutes I had received an email with the results. Very thankful for the quick response as we are due to start IVF and needed these results before we progress.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, we are really pleased our systems worked well to help you get the information you needed and work hard to get this right. I will pass along your compliments to our team. Many thanks, Dr Steely, GP Partner
-
Review titled Great practice
Rated 5 stars out of 5
by Veronica Booth - Posted on 03 April 2023
I was very upset to discover yesterday evening that my tablets had run out. My prescription is normally sent through Boots. I rang them and they said it had not been sent though. I spoke to a very helpful lady in the prescription department at Wallhouse and she reminded me that Boots are meant to request the prescription. She asked me to send an email to Wallhouse marked urgent and they would try to process it either today or tomorrow. I did this.I went to Reigate shortly after this and popped into Boots to ask them to expedite my prescription. To my surprise it was already there and she made it up while I waited. I’m very grateful to Wallhouse Surgery who turned this round so quickly.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Veronica, Thank you for your feedback on this matter. Communication between ourselves and our colleagues in other community services, such as the pharmacies, is something we work hard to maintain. The process of getting prescriptions can be tricky to navigate, i is good to hear that our team at the surgery were able to help facilitate a good outcome for you in this situation - they are dedicated to making this bit of the service work well for patients. Hopefully your issues have not reoccurred, if you have had further problems please consider contacting us with more information via contact.thewallhouse@nhs.net for the attention of the practice manager so that we can investigate. You may also be aware that the NHS app can be used to request prescriptions directly from the surgery - although it is called an app it is accessible via your home computer too: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/ I will pass along your compliments to the prescription team, it is great for them to be able to see what a positive impact their hard work has for patients. Many thanks, Dr Steely, GP Partner