The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great appointment with nurse
Rated 5 stars out of 5
by Grace - Posted on 06 March 2024
I had my travel vaccinations today and had a great experience with the nurse at the surgery. She was very kind and made me feel at ease in my appointment, thank you!
Visited March 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Grace, thank you for leaving your feedback and five start review, we will pass along your comments to our nursing team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Felt listened to - helpful staff in getting appointments- doctor very sympathetic and pleasant- really appreciate the ring back service which saves you hanging on the line
Visited February 2024
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for your comments and review. We are pleased that so many patients are taking advantage of the ring back service. Please also remember you can submit a form via our website too. Regardless of which process you use your information is taken in the same order as a telephone call. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Rosemary - Posted on 29 January 2024
I had an appointment for a blood test this morning. I am always nervous, but the healthcare practitioner immediately put me at my ease and was so efficient and deft that I was in and out in record time! I was very impressed.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Rosemary, thank you for taking the time to share your experience with us. We will make sure to pass along your lovely comments, Many thanks, Dr Steely, GP Partner
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Review titled Caring efficient service
Rated 5 stars out of 5
by Barbara keast - Posted on 22 January 2024
I needed a prompt face-to-face appt due to a problem. I was seen at short notice by a very attentive physician who was pleasant, attentive and efficient. Tests taken and follow up contact by phone and text. I have had good service from this very busy surgery, over the past years with a few health issues.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Barbara, thank you for your feedback, we will ensure that the team member involved in your care receives your comments. We are pleased you found the alternative forms of communication helpful. Dr Steely, GP Partner
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Review titled Good practice
Rated 5 stars out of 5
by Veronica Booth - Posted on 26 January 2024
I was treated with kindness and respect as a person not a “patient”. The procedures were explained to me and I was encouraged throughout. I was impressed by the speed of the follow up phone call.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Veronica, thank you for your lovely comments our team works really hard to ensure patients have such an experience. Dr Steely, GP Partner
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Review titled Very thorough consultation
Rated 5 stars out of 5
by David H - Posted on 07 December 2023
I am very happy with the thorough care given to my various health issues by my G.P. at this practise and his referrals to Consultants where necessary.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear David, thank you for your lovely review, we are pleased to hear that you feel your issues and necessary referrals were managed well. We will pass along your comments to our team. Many thanks, Dr Steely, GP Partner
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Review titled Exceptional service
Rated 5 stars out of 5
by Kathryn Hibbert - Posted on 07 December 2023
Very thorough and caring GP consultation. Absolutely exceptional service from a very dedicated and knowledgeable doctor who took his time to comprehensively explain all potential medical options. Would not hesitate to recommend this practice. Very happy with everything.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Kathryn, thank you for your review, we will pass along your feedback to the team member involved in your appointment as well as a our wider team. Our teams are working hard to ensure all our patients have the same experience. Many thanks, Dr Steely, GP Partner
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Review titled Very good Nurse
Rated 5 stars out of 5
by Marlette - Posted on 29 November 2023
I was seen by a nurse for my Health Check and she was very friendly,efficient and reassuring. Thank you
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Marlette, thank you for your lovely review, we will pass along your feedback to the staff involved. Many thanks, Dr Steely, GP Partner
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Review titled My experience today
Rated 5 stars out of 5
by Tony - Posted on 15 November 2023
Arrived for my appointment Was met by the specialist on time .I found her to be very knowledgeable ,She made sure I understood everything about my testing today .She was very patient and friendly ,Was made to feel at ease ,I would say it was the best service I have received at the practice .Thank you again.
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Tony, Thank you for your feedback, out team work really hard to ensure this is the experience patients have at The Wall House. We will pass along your comments, many thanks, Dr Steely, GP Partner
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Review titled Doing the job the best it can.
Rated 3 stars out of 5
by Ken P - Posted on 29 November 2023
My appointment time was missed/late. I didn't mind that too much. The clinical practitioner I saw was very professional, knowledgeable. empathic and compassionate. She clearly wanted the best for me, which encouraged partnering over my health management, rather than being told what to do! There was clearly a conflict between the time available in the standard ten minute appointment slot, which was, in my view, insufficient time to meet her needs and mine to exchange information. So we ran over time in order to get the real work done, beyond describing and dispensing I have great respect for the clinical practitioner; and can see the effect of time constraints on her and on the accumulation of delayed appointments. I wonder how much slack is built into the system to allow for flexibility. I am grateful for the NHS being there, but have concerns that is sometimes system driven, rather than responsive to people's personal needs as well as medical ones. I don't know if yhat's fair comment, it is my view though. Thanks for asking
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Ken, Thank you for your feedback. We are pleased to hear you had such a good experience with our clinician, our team work really hard to ensure this is the case. As a practice we try to build in flexibility where we can however, certain parts of the system, such as the number of appointments clinicians have and the length of time they are given, are relatively set. This is in order to ensure we provide enough appointments for all patients across the day. Sometimes appointments are moved around and squeezed in to try to address clinical need and this then impacts future appointments. If you would like to review this with us further, and in more specific detail please email us on contact.thewallhouse@nhs.net for the attention of our practice manager who can then investigate further. Many thanks, Dr Steely, GP Partner