The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Three months ago I had a problem with my kidneys, I was sent for a blood test, then I was told to go onto 5mg Dapagliflozin for 1 month,then have my blood tested again and after the results of the blood test I would be put onto 10mg & this would happen within 6 weeks, but I have had 2 months of 5mg & blood test to see if I am able to take 10mg. 1st February I had my blood test and have not heard anything regarding this test & am not sure if I am going onto 10mg. I have been phoning Wallhouse Surgery for over 2 weeks to try & receive results to see what the outcome of my blood test was and whether I take 10mg or not. I am almost 80 years of age and I don't need all this hassle of trying to get some satisfaction and closure of my blood test, signing my prescription is such a big thing with Wallhouse, I realise they are busy and I am in my senior years but need to be looked after just as well as other younger patients. My experience with Wallhouse is not good, communication needs to be improved in order to give "patients" less hassle regarding test results etc. Signing a prescription takes only seconds and forward it to the appropriate chemist near the patient, its not rocket science.
Visited October 2023
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for your feedback, we are very sorry you feel that your experience did not meet expectations. Communication with patients is something we feel is extremely important so when this falls down we want to know in order to ensure we can correct any issues. The prescription service is a crucial part of our service which is more complex than it may appear. Safe renewal of a person's medication, reviewing of any relevant blood tests and oversight of any potential contraindications or interactions all occurs each time your repeat is processed, a new drug started or a dose change is considered. The staff involved are highly trained to ensure this happens as smoothly as possible but there are several points in the chain which can cause delay - may of which we have little control over. We would welcome the opportunity to discuss this further in person - please email us with more details about your concerns at contact.thewallhouse@nhs.net. Many thanks, Dr Steely
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Review titled Great service
Rated 5 stars out of 5
by C Abell - Posted on 17 October 2023
Within 2 days of contacting the surgery I have been given an online appointment and been given advice, support and a plan for future treatment. Wonderful service, thank-you!
Visited October 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear C Abell, Thank you for your feedback, we work hard to develop systems which work well for patients and it is really great to hear that this was your experience. I will pass along this feedback to our team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Loretta Parker - Posted on 24 October 2023
I contacted the Surgery last Thursday for a routine check up and was given an appointment for today at 10 45. I was seen exactly on time and was very reassured by the Doctor who explained what was going to happen. My husband has also had good care.
Visited October 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Loretta, Thank you for your feedback, we work hard to ensure our patients feel cared for and can access the right appointment, with the right person at the right time. Our clinical team prioritise clear communication and shared decision making with our patients. It is great to hear that is the experience you had and I will pass along your compliments to the team. Many thanks, Dr Steely, GP Partner
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Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Nurse was very efficient and reassuring and I felt at ease throughout the whole test. I look forward to the follow up telephone appointment to discuss the results
Visited August 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback. We will convey your positive comments to our nursing team, many thanks, Dr Steely, GP Partner
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Review titled Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
My treatment today with the District nurse was great. She was very informative and explained everything very well. Thanks very much.
Visited August 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, our District nurses work under First Community Health and Care. They are a separate organisation to ours but I will ensure your feedback is sent across accordingly. Many thanks, Dr Steely, GP Partner
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
Fantastic doctors at this practice. I have always felt listened to and options explored well with me.
Visited July 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your positive feedback, I will pass this on to our team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Karen Baldwin - Posted on 05 July 2023
I cannot praise each nurse, GP and receptionist enough at the wall house. Each time I need to be seen I have been given an appointment, and also each professional I have dealt with has been caring and kind and taken time to listen to me,which I need at the moment with all I am going through, just couldn't ask to be with a better surgery than this one, I am so grateful to be a patient at the wall house , and I cannot give praise enough, thankyou all .
Visited July 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Karen, Thank you for your lovely comments. Kindness and care are key values of our organisation it is great to hear you have felt this in your experiences with the surgery. I will ensure that I pass along your compliments to the whole team, many thanks, Dr Steely, GP Partner.
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Review titled Great from start to finish
Rated 5 stars out of 5
by Lucy - Posted on 22 June 2023
I had a very smooth booking experience as I was able to use to on line portal rather than sit on the phone. When I arrived, the receptionist was lovely and updated all my families records as we had recently moved house. By the time I got upstairs to my appointment, it was already in the system. The nurse I dealt with was considerate and friendly and put me completely at ease. She was also very efficient and knowledgeable. Couldn’t fault my experience at all
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Lucy, Thank you for your feedback on your experience. We have been working hard to ensure our appointment systems work well for patients. Similarly, our patient services team have been improving our processes at reception to ensure they are as proactive as possible - making every contact count and avoiding duplication for patients where possible. This is an ongoing process but really good to demonstrate to the team the positive impact it has. I will share your compliments with our team, many thanks, Dr Steely, GP Partner
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Review titled Great staff
Rated 4 stars out of 5
by Mark mills - Posted on 27 June 2023
Hard working and dedicated. Despite the challenging demands on the nhs in general and this practice, I have always found the team kind and helpful. We also need to remind ourselves sometimes that we are blessed to even have somewhere to go when we’re ill.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mark, Thank you for your review. Delivering kind, patient centred, safe and efficient care are core values of our organistion. It is wonderful to hear that you have felt the impact of this approach in the service your received. I will ensure that our team receive your compliment, many thanks, Dr Steely, GP Partner
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Review titled Improved
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2023
Recent experience was good. Efficient, cheerful and better than expected. On time and caring service. Now awaiting the test results.
Visited June 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, we are really pleased that you feel there has been such improvement. Remember, if you download the NHS app, once the clinician has reviewed your results and commented this information will then be freely accessible to you via the app or online through your NHS account. If you have any concerns relating to accessing your results please get in touch with us. Many thanks, Dr Steely, GP Partner