The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great team
Rated 5 stars out of 5
by Ian Temple - Posted on 13 January 2023
I have had a couple of instances of ill health in the last six months. On both occasions the Wallhouse triage system worked extremely well and I was able to either see or speak to a doctor within a few hours. They were caring, thorough and understanding in their approach. An all round excellent experience.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Ian, Thank you for your feedback, we appreciate you taking the time to leave these comments. It is really important to us that patients feel we are efficient yet keep care at the heart of what we do. I will ensure I pass on your positive review to our staff as it makes a huge difference to them to know the impact they have. Many thanks, Dr Steely, GP Partner
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Review titled Good patient care
Rated 4 stars out of 5
by Rachel - Posted on 13 March 2023
This practice wants to do the right things for its patients. The GP gave me an extended slot as I was upset about retelling my medical history. She was very patient and kind. Another time I have misplaced my son’s medication at this school and when I walked in on a Saturday the staff went out of their way to get me a replacement prescription. Patient care is at the heart of this practice.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Rachel, Thank you for sharing your experience of our team and the practice. It is really important to us that patients feel our efforts to maintain this approach. Our staff work hard at this and it is lovely to hear how much of a positive impact it has on patients and their relatives. I will make sure that our team receive your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Good local practice
Rated 5 stars out of 5
by Roger Phillips - Posted on 05 December 2022
I needed to alter a blood’s appointment at short notice so went to the surgery to discuss. The receptionist checked if the phlebotomist could see me there and then but this wasn’t possible. She then promptly gave me the necessary paperwork to take to local hospital where I was seen after a short wait. I was back home a little over one hour from start to finish. Well done Wallhouse.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Mr Phillips, Thank you for taking the time to feedback on your experience last year. I apologise for the delay in responding to you, we are implementing a plan to respond to all our reviews regularly. I will ensure that your positive comments are fed back to our team. Dr Steely, GP Partner
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Review titled Excellent triage service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
The system of calling to be triaged worked very well. The staff member I spoke to was professional, compassionate and listened and repeated what I said to ensure clarity. I was clear on what the next steps were and I was called back the next morning to arrange an appointment. During the appointment I was reassured that I have made the right choice to ask for an appointment (I was concerned that the surgery was very busy with people worse off than myself). I was very happy with the treatment I received for myself and my daughter. We were able to get medication straight after the appointment. All in all the service was efficient, professional and my concerns were taken seriously and we were treated very well indeed. The service was an excellent experience and much easier than making an appointment in the past. The triage system works very well.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your comments and feedback on our triage appointment system. Our entire team is involved in making this process work for patients. We appreciate that it has been an adjustment for patients and their carers; getting this bit of our service right is crucial and we continue to review it regularly. I am really pleased that you found the system clear and efficient, I will ensure that our staff receive your compliment. I hope the issues you had a now a distant memory and you and your daughter all well. Many thanks, Dr Steely, GP Partner
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 December 2022
Great response from the nurse today following appointment for my family members and provided the right treatment for them
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Many thanks for your feedback. We hope that your relative is recovered and I will ensure to pass on your comments to our nursing team. Dr Steely, GP Partner
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Review titled Another Positive Experience
Rated 5 stars out of 5
by Debbie Stoten. - Posted on 13 December 2022
I regularly have to have contact with the surgery. I have experienced without exception, a good standard of care from all of the staff. My recent visit for a Rheumatology review with a GP ,who I did not know , was excellent. The doctor was kind, caring and knowledgeable. Unfortunately he was not running to time, yet he did not rush the consultation . He treated me holistically and was empathetic towards me. I appreciate that the staff are under enormous pressure and would like to thank them all for their patience and consideration.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Debbie, Thank you for your feedback on this experience of the surgery's care. We work very hard to get the balance right - running to time when you are in a busy clinic, given the nature of our work can be difficult. All our staff are dedicated to delivering individualised care for all out patients and it is lovely to hear you felt this. I will ensure that your positive comments are passed on to the whole team. I apologise for the delay in responding to this post. Many thanks, Dr Steely, GP Partner
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Review titled Extremely helpful
Rated 5 stars out of 5
by S Coppen - Posted on 19 December 2022
I received a call back regarding an infected throat I had. The doctor was extremely kind, thorough and helpful. This call actually came late in the evening... which just goes to show the long hours they work. He made sure it was ok to talk at that time and of course it was...I was grateful they had called back to prescribe antibiotics.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear S Coppen, Thank you for your feedback on your care. I hope that this episode of infection is a distant memory and you recovered well. As you say, acute appointments scheduled via the triage list can sometimes run much later than 'usual' clinic hours. I will ensure your comments are conveyed to our team who work very hard to ensure the right outcome for everyone in their care on our acute list. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Anna Freedman - Posted on 06 December 2022
My doctor provided excellent care, was kind and listened carefully to my concerns. He managed to fit me in around my work schedule which I really appreciated. The reception staff were also accommodating and understanding. Cannot fault this practice. Thank you.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anna, Thank you for your feedback. I will ensure that I review who you spoke to and pass on these comments to the Doctor involved. I will also share your positive thoughts with our entire team who work hard to ensure patients have this experience. Many thanks, Dr Steely, GP Partner
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Review titled Called on the day as promised
Rated 5 stars out of 5
by Lorna Alexander - Posted on 20 December 2022
The GP called me at 9.15pm which showed extremely dedicated attention to his patients. He listened and explained the problem clearly.
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Lorna, Thank you for your feedback, apologies for the delay in responding. Keeping to time in a busy clinic can be very difficult and our team work very hard to achieve this. I will ensure that your feedback is presented to the team as further evidence of the positive impact this hard work has for our patients. Many thanks, Dr Steely, GP Partner
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Review titled Really helpful
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
Thank you for helping me out so quickly with my inhaler spacer. The lady I spoke to couldn’t have been more helpful
Visited December 2022
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for taking the time to post this feedback. I will ensure to pass on your comments to our patient services team and the clinical staff. Dr Steely, GP Partner