The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP Practice
Rated 5 stars out of 5
by Anne Harford-Flynn - Posted on 17 February 2023
The Wall House surgery is just one of the best. Friendly competent staff and patient care is first class. All of the doctors are so professional, approachable and caring and leave me feeling very supported every time I have had a consultation.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anne, Thank you for this lovely review. We are so pleased that you feel the hard work and care that our teams put in to ensuring this experience of the surgery. I will ensure our team receives this feedback. Many thanks, Dr Steely, GP Partner
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Review titled Great service.
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Nothing but a sense of wanting to help. Had a appointment with a respiratory nurse and she was friendly and professional in her approach to understand, diagnose and cure my condition.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback on our nursing team I will ensure that your compliments and received by the team member involved. The nurses work tirelessly to ensure they deliver amazing care and it is great to hear of the positive impact this has. Many thanks, Dr Steely, GP Partner
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Review titled Great care
Rated 5 stars out of 5
by Claire - Posted on 07 February 2023
During an asthma medication review today a GP was called by the nurse to give an opinion on my child’s cough. The GP was patient, took their time to ask lots of questions and explained everything clearly. We felt very well looked after.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Claire, Thank you for sending us your positive feedback. It is great to hear that you felt so well looked after, our teams work hard to ensure this is the experience patients and their relatives have. I will pass on your compliments to the staff involved. Many thanks, Dr Steely, GP Partner
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Review titled Received excellent and fast consultation
Rated 5 stars out of 5
by DavidH - Posted on 16 January 2023
I attended a routine appointment at hospital where an extremely high blood pressure reading was obtained by nursing staff. My consultant advised me to contact my GP at the Wall House Surgery without delay. I telephoned the surgery and was triaged and was given an urgent appointment with my GP the next morning. I have seen him 3 times this week for urgent interventions and a probable urgent referral to a Specialist Consultant. I could not hope for better care.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear David H, Thank you for taking the time to feedback. I hope that your episode of high blood pressure is now resolved and a distant memory. Our team work very hard to ensure that our patients experience their care in this way and that our systems can respond to urgent matters, such as this, in an efficient way. I will pass on your comments to those involved. Many thanks, Dr Steely, GP Partner
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Review titled Caring practice with patient care at the heart
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2023
I have been registered with this practice for 6 months. The triage experts, the GPS and the receptionist are knowledgeable, caring, calm and put patient care first. I wouldn’t hesitate in recommending this practice
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you so much for your feedback. Getting the balance right between efficiency, showing care and remaining calm under pressure are key skills our team have in bundles but as you can imagine it takes a lot of work. It is lovely to hear the positive impact this has on our patients. I will ensure I share your thoughts with the whole team. Many thanks, Dr Steely, GP Partner
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Review titled A great improvement
Rated 4 stars out of 5
by DBerry - Posted on 18 January 2023
Having previously had a poor experience a couple years back with this surgery I’m pleased to say they have really turned the boat around, and been providing quick and efficient organisation and care. It can’t have been an easy task under such enormous workload and stress in the current climate, I am very impressed with the change and hope all the staff can find pride in their work with this and everything else.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear D Berry, Thank you for your feedback. Our whole practice team has worked very hard to improve our service - balance efficiency with continuity and high quality care. It is wonderful to hear that you can see and feel the impact of this hard work. I will ensure that your comments are passed on to our team. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Professional. Caring. Thorough. Reassuring. I have been looked after by this surgery since moving to Reigate 15 years ago.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback. It is wonderful to hear you have had such a good experience throughout your time registered with us. We are working hard to ensure your experience translates to all our patients and that we continue to improve. I will ensure your positive comments are passed on to our whole team. Dr Steely, GP Partner
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Review titled Received excellent and fast consultation
Rated 5 stars out of 5
by DavidH - Posted on 16 January 2023
I attended a routine appointment at hospital where an extremely high blood pressure reading was obtained by nursing staff. My consultant advised me to contact my GP at the Wall House Surgery without delay. I telephoned the surgery and was triaged and was given an urgent appointment with my GP the next morning. I have seen him 3 times this week for urgent interventions and a probable urgent referral to a Specialist Consultant. I could not hope for better care.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear David H, Thank you for taking the time to feedback. I hope that your episode of high blood pressure is now resolved and a distant memory. Our team work very hard to ensure that our patients experience their care in this way and that our systems can respond to urgent matters, such as this, in an efficient way. I will pass on your comments to those involved. Many thanks, Dr Steely, GP Partner
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Review titled Above and Beyond
Rated 5 stars out of 5
by Julia - Posted on 02 February 2023
The nursing care I have received over the last month for my post surgery wound care has been outstanding. Needing regular dressing changes throughout the week I’ve been so lucky during such busy schedules the nurses have to have a continuity of care and wound is healing really well. But more importantly even, is the kindness and care with which I’ve been treated, always effervescing with joy and positivity my nurse has not just helped heal a wound but made me feel brighter and encouraged in the time she has taken in chatting with me whilst attending to the wound care. In our busy world holistic care like this heals more than just surgical wounds. Super grateful, thank you.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Julia, Thank you for taking the time to provide this lovely feedback. I hope by now that this episode is just a distant memory for you and you are recovered. Our nursing team work tirelessly to provide wonderful care and I am so pleased that you benefited from their input in this way. I will ensure that the team involved receive this feedback as it makes such a positive difference. Many thanks, Dr Steely, GP Partner
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Review titled Excellent treatment
Rated 4 stars out of 5
by Christine Kirby - Posted on 08 March 2023
I had an annoying dark patch on the side of my face. When it got larger and changed texture, I went to the Wallhouse to get it checked. It was immediately identified as a harmless seborrheic kinosis (senile wart!) and I was offered an appointment the following week to have it removed. It was a painless procedure and, after a couple of days, it had completely healed. Now, a few weeks later, there’s no sign it was ever there. The attention I received was friendly, relaxed and highly professional. My thanks to all concerned.
Visited January 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Christine, Thank you for sending us your feedback. I am so pleased to hear your issue is now resolved and you had such an great experience. Our team work really hard to be efficient and caring and it is lovely to be able to hear how this has impacted patients. I will ensure that your compliments are passed on to those involved. Many thanks, Dr Steely, GP Partner